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X12, DX12 - Headset Microphone Test on a PC

The following test is for: X12 and DX12 Headsets

PC Only

This test is to find out if your X12 or DX12 headset microphone has failed. For a mic test for the PX22 or PX21, click here.

- In order to enable the mic, make sure that the Mic Switch is in the ON position.
If it is in the MUTE position the mic will not work.

Red = Muted - Mic Off
Green = Un-Muted - Mic On

- Don't try to use any chat software such as Skype, Ventrilo, or TeamSpeak; start with no software open on your computer.

- Disconnect the Talkback Cable from the amplifier when connecting to a PC.

Connect your X12 or DX12 headset to your PC:

1)  Take the pink plug from the headset and plug it into the pink microphone jack on your PC (front or back).

2)  Take the green plug from the headset and plug it into the green headphone/stereo jack on your PC (front or back).

NOTE: Color of headphone/microphone jacks on PC's may vary. If they are both black, check if there are labels or icons above or below the jacks.

3)  Take the USB plug from the headset and insert it into a USB port on the PC (not a USB hub).

Procedure for WINDOWS 7 and WINDOWS VISTA:

1)  Click Start > Control Panel > Hardware and Sound > Sound > Recording tab.

2)  Under the Recording tab, you will see all options available for recording; "Microphone" should be one of them.  (If you don't see an option for Microphone, make sure your headset's pink mic plug is connected securely to the PC's pink mic jack. Also, right-click in the window and make sure that "Show Disabled Devices" and "Show Disconnected Devices" are both checked.)

3)  Left-click on the Microphone option to highlight it. Left-click the Properties button toward the bottom-right of the window. You should see the Properties for your recording (input) devices. One of these should be Microphone.

4)  Left-click on the Levels tab. Adjust the on-screen "Microphone" and "Microphone Boost" controls to at least half-way up. If your Mic Boost control is a simple check box, please make sure it is checked (enabled). You should hear your microphone in your headset or speakers.

5)  Once the levels are adjusted to your satisfaction, click OK, and OK again to save your settings. You can then close the Control Panel. Your microphone should now be ready!

6)  Create a test recording.  Go to: Start > All Programs > Accessories > Sound Recorder. Click on the RED button (Start Recording) and talk into your Mic. The cursor will advance and the peaks will appear according to the loudness of your voice.


- If the headset microphone works on your PC but not on your Xbox 360, then the mic itself is working properly and you will need to replace the Talkback Cable.

- If the microphone doesn't work on your PC, then the headset's microphone may be defective and replacing the Talkback Cable may not fix the problem. The entire headset then needs to be replaced.

Chat problems (such as intermittent connection, static, etc.) can be caused not only by the Talkback Cable, but also by the Xbox 360 controller, which may have a loose jack from usage. For more info on this, click here. Try using another controller to rule out the possibility of that being the problem.

These cables are lightweight so they don't "weigh you down" while playing, so try not to pull them too much, get them caught under furniture, etc.

If you need further assistance, please contact our Support Team here: Contact Support

All files and documents are offered on an *AS IS* basis and you assume full responsibility for using them.
Go to Downloads for User Guides and other Documentation.

This article was:  
Also read
document Xbox 360 Test - Microphone Not Working

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PC - Microphone Volume Adjustment     Xbox 360 - I Can't Hear Other Players in Chat

Comments rss
goldfishka | 09 May, 2011 12:36 PM
All stylishly written
Posted: 5 years ago   | Permalink
zhenskaya obuv | 27 May, 2011 12:17 AM
Posted: 4 years 11 months ago   | Permalink
Kert | 29 Oct, 2011 01:36 AM
THX that's a great answer! and helped me figure it out.
Posted: 4 years 6 months ago   | Permalink
Steve | 05 Nov, 2011 07:59 PM
Thanks dude! I figured out what I was doing wrong (Forgot to plug in the pink cable). This really helped me.
Posted: 4 years 6 months ago   | Permalink
Danny | 07 Oct, 2012 07:23 PM
Ok so the problem is your Mic isn't working correct? So one thing you can do is your Mic might be on mute mode or you have to turn your volume of your mic up. If that doesn't work then check the plugs to make sure they are fully plugged in. Then if those suggestions doesn't work go to the place you bought your headset from and try to get a new one. Or call Turtle Beach Support and talk to the support team and they will guide you from there.
Posted: 3 years 7 months ago   | Permalink
Duh | 14 Dec, 2012 02:06 AM
Thanks dude I put my headset on my head. This really helped me.
Posted: 3 years 5 months ago   | Permalink
Jathen | 21 Feb, 2013 10:41 PM
Thank you this helped me out alot!!
Posted: 3 years 3 months ago   | Permalink

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PC - Microphone Volume Adjustment     Xbox 360 - I Can't Hear Other Players in Chat