You can fine-tune game audio and chat volumes using the Headset's Game and Chat volume controls.
If this is not working, please try testing this headset out on more than one Xbox 360 controller. If one particular controller does not work, you know that controller has a worn out or damaged Xbox LIVE Chat jack.
If chat is not working properly on any Xbox 360 controller, you may have a bad chat cable. Replacement Parts are available to purchase from our website under: "Parts and Accessories" http://www.turtlebeach.com/parts
All files and documentation are offered on an *AS IS* basis and you assume full responsibility for using them.
Go to Downloads for User Guides, Manuals, Drivers and other Documentation.