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Only One Ear Cup Works - Test RCA Splitter Cable

NOTE: Make sure that you do not mistake the yellow video RCA for the white audio RCA. If you swap them accidentally, you won't hear anything on the left channel (white) because it's a video signal.

Test: Swap RCA Splitter Cable Connection

To test the RCA Splitter Cable, all you need to do is reverse red and white RCA audio connectors.  To do this, plug the red plug into the white jack, and the white plug into the red jack.

So when the installation would normally go:

"White -> White" and "Red -> Red",

It will now go:

"White -> Red ->" and "Red -> White"

Once you have it hooked up this way, load up a game on the console and listen to the game soundtrack through the headset.  If you now cannot hear audio in the other side of the headset, then the RCA Splitter Cable will need to be replaced. If the sound still doesn't play through the same one side of the headset, the issue may be with the headset itself.

RCA Splitter Cables are available for purchase on our website here:

RCA Splitter Cable - Male for Wireless Headsets

Female RCA Splitter Cable - Female for Wired Headsets

To file a warranty claim, please contact our Support Team: Contact Support

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Comments rss
ammon | 28 Sep, 2011 11:42 PM
i found that by not pushing the aux cord all the way in i can get sound out of both speakers.
Posted: 4 years 7 months ago   | Permalink
Brian Chu | 29 Jan, 2012 01:20 PM
Thank you! I didn't know that my AV cables were plugged into the wrong port
Posted: 4 years 3 months ago   | Permalink
OneCountryMan | 28 Feb, 2012 12:46 AM
Thank you thank you thank you!!! new tv finally figured out what to do after i read this article. Thank you!
Posted: 4 years 2 months ago   | Permalink
Gwingle | 14 May, 2012 08:21 AM
Thank you so much! I read the first step, and the cable to the headphones wasn't in all the way. I would have never noticed without this article!
Posted: 4 years ago   | Permalink

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X3, X31 - Troubleshooting Test for Audio Playback using CD/DVD...     Troubleshoot General - X31