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Xbox 360 - Chat / Talkback Cable issues - Pops, Clicks, Static, Echo


SYMPTOMS:

-"Crackling" or "static" noises in XBOX Live Chat
- Voice 'echos' in chat.

CAUSE:

The above can be caused by a loose connection with the Talkback Cable, either on the XBOX 360 controller or the headset.


TROUBLESHOOTING:

1. Temporarily disconnect the Talkback Cable from the headset and controller to see if the static/crackling stops. If the static/crackling stops, the talkback cable will need to be replaced. If the issue persists, the problem may be with the headset itself. In that case, please contact our Support Team: Contact Support

2. Make sure that the Talkback Cable is fully inserted on both ends. If it is loose, you may experience echoing and overall poor chat quality.

3. Try holding the plug inserted into the Xbox controller jack so that it doesn't move while you're playing. If chat only works properly when you're holding the plug, the Talkback Cable will need to be replaced.

4. "Flip" the cable so that the end that normally goes into the controller (right angle plug) is now connected to the headset jack. If chat works properly, the Talkback Cable will need to be replaced.

5. Try a different XBOX controller to determine if the loose connection is on the XBOX controller side. Sometimes, after a controller has been used for a long time, the Talkback Cable jack can become loose. If chat works properly when you try another controller, the first controller will need to be replaced.

If the talkback cable needs to be replaced, you can purchase a new talkback cable on our website or at Gamestop and Best Buy:

Shop Turtle Beach Parts

If your headset was purchased new within the last year, then it is covered under the one year warranty. In that case, our Support Team can assist you with a replacement talkback cable: Contact Support

TIP: When moving your headset, please be sure to disconnect the Talkback Cable from the headset and the Xbox 360 Controller to prevent the Xbox 360 Controller Jack from wearing out and avoid breakage of the Talkback Cable.

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document Xbox 360 - Compatibility with 3rd Party Controllers

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Comments rss
Corey | 25 Dec, 2011 12:07 PM
another possible cause... or at least this was the case with mine...i have rechargeable battery packs for my wireless 360 controllers, and if i have the cord plugged in, connecting my xbox to my controller in order to recharge while i'm playing a game, it causes static feedback through my turtle beach headset.
Posted: 2 years 11 months ago   | Permalink
Anonymous | 04 Mar, 2012 11:05 PM
swirching controllers worked thanks alot now my friends dont have to lisen to it and so dont i.
Posted: 2 years 9 months ago   | Permalink
Kaleb | 27 Dec, 2012 06:17 PM
I have found that if you have the charger in with a rechargable pack in, it can (at times) interfere with the connection.
Posted: 1 year 11 months ago   | Permalink
Sean | 21 Jan, 2013 10:00 PM
Hey i found out if you have one of those chargeable batterie packs that go through a USB to your controller it will make the static noise. If its unplugged it should be fine.
Posted: 1 year 10 months ago   | Permalink
Wayne Horton | 28 Jul, 2014 08:07 AM
dont use the xbox to charge the controller use a usb adapter from phone or simular

works for me no buzzing
Posted: 4 months ago   | Permalink

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Mic does not work - PX4, PX5, PX51, XP300, XP400, XP500, XP510,...     Advanced Sound Editor