Headsets should be treated with care like any other piece of electronic equipment.
Wired headphones that have long cords (X12, XL1, XLa, P11, PX21, PX22, PLa, Z1, Z2, Z11, Z6A, ZLa, Kilo, Charlie, Foxtrot): Make sure that you untangle the cable occasionally before the repeated twisting breaks or shorts the internal wiring. Avoid resting your headset with its cords on top of units that generate heat. The Xbox 360 and the PlayStation 3 are known to generate and dissipate unusually high levels of heat, which is why some users had to use external fans. The heat degrades the cable plastic resulting in twisting and eventual exposure of the internal wiring. Wrapping the cable around the headset and resting it over a console is a recipe for product malfunction due to cord failure. Do not fold the wire over multiple times and pinch it with wire ties. Cables have "memory" too. The simple solution is to loop the cable gently in circles, but not too tightly. Be careful not to fold or pinch the cable, as this can stress the cable and result in breakage of the internal wiring.
Getting excited while playing may result in pulled cables, damaging the product or Talkback Cable. When transporting your headset, always disconnect the cables; this will prevent the Xbox 360 controller jack from becoming loose and the Talkback Cable tip from snapping inside the Controller. We are not responsible if this happens to your Xbox 360 controller. If your Xbox 360 controller jack becomes loose, it can result in poor connection, pops, clicks, static, etc.
Avoid lying down or falling asleep while wearing your headset. Pressure against the headband, even from a pillow, might weaken and eventually break the headband. Also, be careful when storing a headset, especially mobile items, in a backpack with other articles.
To avoid risk of electric shock, do not open any components. There are no user-serviceable parts inside and doing so will void the product Warranty.
To clean your Turtle Beach headset, only use a dry cloth or slightly damp cloth. Cleaning solutions may damage your headset. To remove dust, which may cause poor connections, static, etc. you might need to clean the jacks where your RCA cables or Talkback Cable are plugged in with a Q-tip (cotton swab) or with an air duster spray can. Keep any USB ports free of dust, as well.
To help prevent damage to your Turtle Beach headset, store it in a dry location where there is no risk of heavy items falling on it. Do not leave your headset or any accessories in a location where people or pets might accidentally trip over them. Do not sit on or step on your headset, and take care not to accidentally drop it on the floor.
To prevent your cords from getting chewed by pets, you may put white vinegar on them as suggested in this article: http://www.odordestroyer.com/newsblog/how-to-stop-dogs-from-chewing-32/
For hygiene reasons, we recommend replacing your headset's ear pads or mic foam cover every 3 months or so, depending on the usage. If you want to try to clean them yourself, here's how to go about it:
1. Remove the pads.
2. Soak the pads in a bowl of lukewarm water.
3. Squirt a small drop of shampoo onto the pads.
4. Work in the shampoo with your fingers until it has penetrated into the foam.
5. After you've given the pads a good cleaning, rinse them with plenty of cold water, and give them a good squeeze to make sure all the suds are rinsed out.
6. Squeeze the pads between a towel to get most of the moisture out.
7. Loosely tie a piece of string around the pads and then hang them out in the fresh air to dry.
8. To get rid of hairs and debris on the pads, you can use some Scotch Tape or a pet hair collector to remove it.
Be careful when turning up the headphone volume control. Before placing the headphones over your ears, set the volume control to minimum, and then slowly increase until you reach a comfortable level.
Do not overdrive the headphones. Like any speakers, playing the sound too loudly on the headphones can cause damage to both the headphones and your ears. Please account for the fact that in gaming, sudden loud explosions may happen unexpectedly, so take care to listen at moderate levels.
Friendly Warning: Long-term exposure to loud music or other sounds in headphones may cause temporary or permanent hearing loss. Avoid extreme volume levels when using headphones, especially for extended periods. Over time, your ears adapt to the volume level, so a level that may not cause initial discomfort might still damage your hearing.
NOTE REGARDING NEW HEADSETS' VOLUME LEVEL:
As of 10/1/2012, all Turtle Beach headsets are manufactured to be compliant with European Laws and specifications. This results in a lower volume level on both channels (game sound and chat), with the sole purpose to protect your ears the same way "Apple" has been doing with their products. Using presets, you might be able to circumvent this issue (which is not a defect) on your own. You assume full responsibility for any harm to your hearing while using our products at levels that Turtle Beach does not recommend.
In environments prone to static electricity (build-up of electric charge) such as dry air or heavy carpeting, you might consider using a humidifier and/or an antistatic floor mat under the chair where you play. This helps eliminate static electricity build-up that might result in a shock. Please note that our headsets cannot shock you. If you have a static build-up on your body, *you* release the static electricity onto the headphones (or any other electronic component) as soon as you touch them and not the other way round. Thick hair can also intensify the "shock" feeling. For more details on static electricity, click here.
Z6A and Seven series 9-pin cable: Make sure to properly align the pins so that they do not get bent while inserting the plug. For details, click here.
The packaging (clamshell blister pack) that houses our older headsets is standard in all small consumer electronic goods and it is difficult to open. When opening the package with a pair of scissors or a box cutter, please use extreme care not to hurt yourself or sever any cords. Accidental damage is not supported by the Warranty.