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Pairing Instructions - X32, X42


In order to play game audio, a wireless headset must be "paired" to its transmitter. The headset and transmitter are paired out of the box. The instructions below are only necessary if pairing appears to have been lost. This can happen if the headset is turned off for a long time or is out of range.

When the headset and transmitter are paired, the transmitter's Power/Pairing LED will be solid. If this LED is "blinking" slowly (slowly fading in and out), it means the transmitter is not paired with the headset and game audio will not play through the headset.




The Transmitter sends game audio only. Chat is sent to the headset directly from the controller (Xbox 360, PS4).
 
NOTE: The instruction book that comes with some headsets does NOT mention that you have to keep holding down the button on the headset to hear a second set of two beeps.
 
Tips before you begin:
               
-
Replace the batteries in your headset with brand new, non-rechargeable batteries. When the battery power is low or the rechargeable batteries are old, the headset may not pair properly. If the headset is unresponsive, try using new batteries by a different brand than you're using currently.
- Make sure the headset and transmitter are 2 to 3 feet apart (about an arm's length) when pairing. If they're right on top of one another, they will not pair properly.

 
Pairing Instructions
 

 
1)  Turn off the headset by pressing the headset Power button for 3 seconds. The LED on the headset should be completely off when it is powered down.
 
2)  Unplug the transmitter's USB power cable to power it down. Wait 3 seconds and then plug the power cable back in. The transmitter's Power/Pairing LED should now be pulsing slowly on and off.
 
3)  Hold down the transmitter's Pair button for about 5 seconds. Release the Pair button when the transmitter's Power/Pairing LED begins to flash rapidly (twice per second). It should now be blinking quickly and steadily twice per second. If it is blinking much more than 2 times per second, the button was held for much too long (15+ seconds), and you must start over from Step 2.
 
4)  With the headset still powered off, hold down the headset's Power button for about 6 seconds until you hear a second set of two beeps. The headset's Power LED should now be blinking rapidly like the transmitter (twice per second).


Note: The LED should not be double blinking (two quick blinks followed by a pause). If it is double blinking, then the button was not held long enough, and you must start over from Step 1.
 
5)  Wait about 10 to 15 seconds. The transmitter's Power/Pairing LED should be solid, and the headset's Power LED should now be flashing steadily once per second.


The headset is now paired to the transmitter and is ready to play game audio.


* * * * * * * * * * * * *
How do I know if my headset and transmitter are in pairing mode?
 
The transmitter has three different "flashing" patterns. It can be "Pulsing" on and off, which indicates that it is not paired. If you hold the PAIR button for 5 seconds, it will start blinking 2 times a second at an even rate. This is pairing mode.
 
If you hold the button upwards of 15 seconds, it will start blinking extremely quickly and the transmitter will leave pairing mode. This is not the correct pairing mode. Unplug the transmitter's USB cable if it's gone this far to "reset" the transmitter.
 
For X32, X42: The headset plays a couple of alerts. It will beep twice when it first turns on. Keep holding the power button when the headset powers on and you will hear a final set of two identical beeps (high high), then the power LED will start flashing on and off twice per second. This means the headset is in pairing mode. The headset's pairing mode blink is about the same rate as the transmitter's pairing mode blink. NOTE: if the LED is double blinking (two blinks then a pause), the power button was not held down long enough.
 
When the headset powers off, it plays two descending tones (high low).
 
* * * * * * * * * * * * *
The headset Power button is located on the left ear cup, near where the microphone is attached.



 
 
The Pair button is located on the side of the transmitter, and the Power/Link LED is on the front.




Power/Link LED is pulsing slowly = Not paired
Power/Link LED is blinking quickly = Pairing mode
Power/Link LED is solid = Paired



If the headset is paired and game audio is still not working, double check that all the connections are secure and plugged into the appropriate ouputs according to the headset's user guide. For further troubleshooting, please contact our Tech Support Team: Contact Support


 

All files and documents are offered on an *AS IS* basis and you assume full responsibility for using them.
Go to Downloads for User Guides, Drivers, Firmware and other Documentation.
This article was:  
Also read
document XBA Pairing Instructions
document Pairing Instructions - PX3, Bravo
document Pairing Instructions - PX51, XP510, Tango, PX5, XP500, Delta, X41

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Comments rss
Oldschool | 04 Aug, 2012 04:08 PM
This Worked.....the instruction book was wrong!
Posted: 1 year 11 months ago   | Permalink
Meredith R. | 08 Aug, 2012 12:01 PM
These directions were perfect. My son and I were very frustrated trying to pair the headset following the instructions included in the package. Highly recommend you put these instructions in there.....
Posted: 1 year 11 months ago   | Permalink
PinkieVirgo | 31 Aug, 2012 05:58 PM
These instructions were perfect !! me and my husband were trying to pair off the instructions that came with headset and i was ready to take them back i was very frustrated..Thanks a lot and i agree these should be in the box bc i tried this once and it worked
Posted: 1 year 10 months ago   | Permalink
iAimLesZ | 04 Sep, 2012 06:52 PM
OMG i am so stupid. I was reading this a hundred times until i got it
Posted: 1 year 10 months ago   | Permalink
Anonymous | 11 Sep, 2012 06:44 PM
Put these in the instruction book so nobody else has to waste an hour of there life fallowing the wrong directions stupid.
Posted: 1 year 10 months ago   | Permalink
Justin Miller | 19 Sep, 2012 05:25 PM
After almost going into rage mode, my son and I decided to check the technical support page. The part about holding the power button on the headset until the SECOND beeping sequence to put the headset into pairing mode was missing from the directions. Everything is working fine now that i have that key piece of information! Ha Ha!
Posted: 1 year 9 months ago   | Permalink
1 bad National | 02 Oct, 2012 04:20 PM
Someone needs to notify the individuals that printed up the instructions, they obviously didnt try or know how to sinc the head sets after 30 min's of trying thanks to the info on the web site I was able to sinc the head set's.
Posted: 1 year 9 months ago   | Permalink
Mandy | 28 Oct, 2012 05:43 PM
The directions included with the headset were terrible!!!!! Please consider including these directions with the actual product. For the price this is the least you could do. Overall we are pleased with the product, it has great sound quality and my son is enjoying playing his games with his friends on xbox live even more now. Just wish it hadn't taken over an hour to finally get them working.
Posted: 1 year 8 months ago   | Permalink
Matt | 01 Nov, 2012 09:36 PM
I used to own a pair of PX21s but they broke so I stepped up to these. I literally sat there for a hour following the instructions that came with it. You guys NEED to put these detailed instructions in there because I was two steps away from returning them and giving you a bad name.

LOVE your products.
Posted: 1 year 8 months ago   | Permalink
Michelle | 08 Nov, 2012 06:02 PM
This worked for us too after an hour of failed attempts trying to following the directions enclosed...
Posted: 1 year 8 months ago   | Permalink
Steven | 17 Nov, 2012 12:55 PM
I tried pairing a good 30 times with these instructions, and no luck. The problem was that even though my headset was clearly in pairing mode after holding the button down for ~6 seconds (fast blinking), as soon as I let go of the button, it left pairing mode. Sometimes it went back to the heartbeat flash, sometimes it just turned off.

I did find a solution, though. Rather than starting with the transmitter, I started with the headphones. With the transmitter on but not in pairing mode, I did the exact same steps on the headset (hold for ~6 seconds until you hear the two high beeps and the light flashes quickly). I found that when I let go, it then remained in that mode. I went over to the transmitter, entered pairing mode, and the two paired.

Hope this is of some help to someone else.

TL;DR: If you're having problems pairing, try entering pairing mode on the headset before the transmitter.
Posted: 1 year 8 months ago   | Permalink
steven wright | 25 Nov, 2012 04:22 PM
thanks a lot got em paired with these instruction :-)
Posted: 1 year 7 months ago   | Permalink
alan | 30 Nov, 2012 08:27 PM
instruction worked fine, now paired but no sound, checked volumes etc, any suggestions?
Posted: 1 year 7 months ago   | Permalink
Anonymous | 01 Dec, 2012 02:52 PM
They should put these directions in the box and through the ones that came with the headset in the trash.
Worked first time.
Thanks,
Posted: 1 year 7 months ago   | Permalink
Nelson E Ocasio | 17 Dec, 2012 01:59 AM
This was very helpful, the manual was worthless as well as the personnel at the local Game Stop. Thank you
Posted: 1 year 7 months ago   | Permalink
Kyle O | 25 Dec, 2012 04:04 PM
The instruction on the card in box is wrong. i wish i had these instructions to start off with
Posted: 1 year 6 months ago   | Permalink
jdsafsa | 26 Dec, 2012 06:42 AM
wow put this in instruction manual it works
Posted: 1 year 6 months ago   | Permalink
Jason Prosser | 26 Dec, 2012 09:42 PM
These instructions worked perfectly...same as the others, these should be added to the booklet. Thanks
Posted: 1 year 6 months ago   | Permalink
Anonymous | 28 Dec, 2012 11:38 PM
Very much agree these directions should be included in the box. have been very frustrated for the last several days....was ready to return, thought i had a bad headseat!! very happy I found this!! now lets see if they are really as good as people say!!
Posted: 1 year 6 months ago   | Permalink
Debbie | 03 Jan, 2013 03:28 AM
I agree the instructions in the book need to be changed. My son tried and tried to pair the headset and it wouldn't work. Followed these instructions and it worked great! Please change the manual.
Posted: 1 year 6 months ago   | Permalink
Carpenter | 04 Jan, 2013 06:27 PM
YES! YES! YES! YES! YES!!!!!!! its working again
Posted: 1 year 6 months ago   | Permalink
andrea roman | 06 Jan, 2013 03:26 PM
This worked exceptionally well! Thank you
Posted: 1 year 6 months ago   | Permalink
A10cole10 | 07 Jan, 2013 10:14 PM
The instruction book is wrong. This worked the first time.
Posted: 1 year 6 months ago   | Permalink
messias555 | 08 Jan, 2013 04:14 AM
execente suporte tecnico,obrigado!!!!!
Posted: 1 year 6 months ago   | Permalink
Ekardnevets | 08 Jan, 2013 05:21 PM
Finally! Yes! These are the correct instructions. The 2 different instructions that come in the box (card & manual) leave out some key information concerning the length of time the power button should be held and the audible tones, (low high) followed by (high high) when continuing to hold and the headset enters pairing mode.
Turtle Beach would do a great service to it's customers by revising documents to reflect more clearly the actual steps required.
Posted: 1 year 6 months ago   | Permalink
Anonymous | 15 Jan, 2013 07:13 AM
THANK YOU.
Posted: 1 year 6 months ago   | Permalink
Eric | 17 Jan, 2013 05:58 PM
It worked for me as well, do you think it would be very difficult for Turtle beach to include these instructions with the headset, seeing as how the other ones that come with it aren't actually the proper instructions.
Posted: 1 year 6 months ago   | Permalink
Lambdaxalpha40 | 17 Jan, 2013 11:14 PM
Finally...instructions that let you know if you're messing up.. these should be the ones in the booklet.

K bye.
Posted: 1 year 6 months ago   | Permalink
Justin | 21 Jan, 2013 03:51 PM
The instructions that come with the headset are useless. The insert card....also useless. This works. Why aren't these instructions in your manual??
Posted: 1 year 5 months ago   | Permalink
good! | 30 Jan, 2013 09:04 PM
its funny cause in the booklet it says to hold it, but not to the second part of beats.... this was extremely helpful... THANKS!!!!!!
Posted: 1 year 5 months ago   | Permalink
marty | 01 Feb, 2013 07:43 PM
Dude seriously thank you so much. This helped big time, the manual that came with the headset did not include the right steps.
Posted: 1 year 5 months ago   | Permalink
Greg | 03 Feb, 2013 11:19 AM
Yes It Worked Lol I Emailed Turtle Beach I Thought I Broke My Headset LOL
Thanks
Posted: 1 year 5 months ago   | Permalink
Snakedoctor | 05 Feb, 2013 06:19 PM
This worked! The instructions are wrong from the box!
Posted: 1 year 5 months ago   | Permalink
nathan | 14 Feb, 2013 12:08 AM
This was a great guide thankyou very much it worked pefectly :D thanks again its people like you who take the time to make these things that are truly awsome i thank your sould for making this. Peace be with you :)
Posted: 1 year 5 months ago   | Permalink
Dad 101 | 16 Mar, 2013 01:14 AM
Got these for my daughter the instructions were wrong. Thanks so much this saved the night.
Posted: 1 year 4 months ago   | Permalink
drownemtide | 02 Apr, 2013 09:26 PM
Big help thought my headset was broke, thanks for the instructions.
Posted: 1 year 3 months ago   | Permalink
Cody | 15 Apr, 2013 02:00 AM
So happy this worked. Now I just need to figure out why I only have sound out of the right ear speaker lol
Posted: 1 year 3 months ago   | Permalink
MICHAEL NEIDICH | 29 Apr, 2013 01:20 PM
I had to hold down the h/p power button a long time, but it finally paired. Thanks for the tips.
Posted: 1 year 2 months ago   | Permalink
critical9 | 03 May, 2013 09:22 PM
The in-box directions for pairing are a joke. This explains the beeps, and how long you've got to hold the power button, much better. No more problems pairing.
Posted: 1 year 2 months ago   | Permalink
Jesse | 09 May, 2013 01:39 AM
Seriously! How is it that the instruction book has it backwards? What a joke - I, like others, was about ready to take these back.
FIX YOUR INSTRUCTIONS!!
Posted: 1 year 2 months ago   | Permalink
oldMan | 20 May, 2013 04:35 AM
Instruction booklet is functionally useless. Good job this old timer remembered the internets.
My advice is TO PUT THE RIGHT INSTRUCTIONS IN THE DAMNED BOOKLET YOU GET WITH THE HEADPHONES!!!!
Posted: 1 year 2 months ago   | Permalink
joel | 23 Jun, 2013 10:09 PM
support was very helpful. I was able to fix my problem through knowledge.
Posted: 1 year ago   | Permalink
Noah@PRED | 24 Jun, 2013 04:09 PM
thank you very much, my headset stopped working for some reason a while ago, and ive had to play without game audio for a while. the instruction book was wrong, and you were a big help, thank you.
Posted: 1 year ago   | Permalink
Kyle | 09 Jul, 2013 07:33 PM
I have had my Turtle Beach X-Rays for over 7 months now and i was getting mad with how they wouldn't play game volume, but little did i know that i had paired it wrong. Thank You for the amazing support.
Posted: 1 year ago   | Permalink
Jon | 21 Aug, 2013 08:09 PM
Man! I took two back as broken before I found this. Yep, it worked this time. You should fire the people who wrote the instruction. Two of my other friends returned theirs and got another brand. Being a TB fan, I was prepared to go thru the store's stock until I found a good one.
Posted: 10 months ago   | Permalink
Anon | 27 Aug, 2013 11:32 PM
this was very helpful thank you very much
Posted: 10 months ago   | Permalink
Beau Kutney | 07 Apr, 2014 09:44 PM
Thank god I was about to break the damn headset then found this info. It worked and I'm at peace. Thanks
Posted: 3 months ago   | Permalink
Rita | 08 Apr, 2014 03:03 AM
Agree with all the other comments, my son and I were going crazy until we read the instructions on here. The booklet did not explain about the second set of beeps on the headset, only one set of beeps. Thank goodness it seems to have worked now.
Posted: 3 months ago   | Permalink

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