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Serial Number - How do I find my headset's serial number?

FINDING YOUR SERIAL NUMBER ON NEWER MODELS:

On most of our newer headsets, the serial number will be located on the inside of the headband, either printed directly on the inside of the headband or on a sticker. The serial number will appear as S/N: NUMBER.  Here are a few general examples of what this will look like:

PX51, PX22, XP510, Z22:

XP Seven, Z Seven, M Seven, Sierra:

http://www.turtlebeach.com/kb_upload/image/SevenSerial.jpg

XLa, PLa, ZLa, NLa:

http://www.turtlebeach.com/kb_upload/image/XLa_serial1.jpg

A transmitter's serial number is located on the underside of the unit.
For example, here is an image of the Tango transmitter:

http://www.turtlebeach.com/kb_upload/image/SerialNoTangoTransmitter.jpg

FINDING YOUR SERIAL NUMBER ON OLDER MODELS:
On our older headsets, the serial number is located on a sticker under the ear pad. The following headsets need to have the ear pads removed to reveal the serial number: Bravo, Charlie, Delta, DP11, DPX21, DX11, DX12, DXL1, Foxtrot, Kilo, N11, P11, PX21, PX3, PX5, X12, X31, X32, X41, X42, XC1, XL1, XLC, XP300, XP400, XP500, Z11, Z6A.

Below are general examples of what this will look like.

XP500:

http://www.turtlebeach.com/kb_upload/image/XP500_SERIAL.jpg

PX21:

The serial number will be on a sticker with a bar code or QR code.  It will say S/N: NUMBER.

A few headsets (especially much older, discontinued products) do not have serial numbers. Please first check the left-side earpiece to make sure that it was not attached to the left side. If your headset does not have a serial number under either ear pad, and you need to register it either through our forms or by the request of a member of our Technical Support team, please just let them know that there is no serial number.

HOW TO REMOVE THE EAR PADS:
The ear pads on our headsets are designed to be removable and replaceable.  Depending on the use, for hygiene reasons, we recommend that you replace them every three months or so. They connect with a ring of cloth over a plastic "lip" on the main earpiece. To remove an ear pad, start by pulling the ear pad straight up using your thumb.

Once you've released the cloth from the lip on top, pull the ear pad straight back and it should slip right off.

Some of the ear pads will feel tight around that plastic lip.  Don't worry though; the material can stretch enough to add and remove the ear pads without tearing the fabric so long as you exercise a little bit of caution.

HOW TO REPLACE THE EAR PADS:
To put the ear pad back in place, you should first line up the cloth on one side of the ear pad by just sliding the ear pad up.  The cloth should slip into the groove or over the lip pretty easily.

Once you have the lip part of the way on, you can just slip a finger around the cloth ring to slide it all into the plastic groove

If it is almost all in place, but you are having trouble with just that last little bit, try gently rotating the ear pad.  This will usually pull everything into place.

On some of our headsets, you may need to pull the cloth out on top to get it in place.  Just like with removing the ear pad, don't worry; the material will stretch enough to get it on without tearing.

REFURBISHED - RECERTIFIED HEADSETS:
Certain refurbished headsets will have a serial number in a different place, on the outside of the ear cup underneath the "Y" connector of the headband.  Here is an example of one of these serial numbers on a refurbished X11 headset:

These refurbished headsets are not covered by our typical warranty.
Refurbished Product Warranty
If you need service for one of these headsets, you should contact the original vendor or consult the refurbished product warranty card that should come with the refurbished item to find out about your warranty coverage.


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