FINDING YOUR SERIAL NUMBER ON NEWER MODELS:
On most of our newer headsets, the serial number will be located on the inside of the headband, either printed directly on the inside of the headband or on a sticker. The serial number will appear as S/N: NUMBER. Here are a few general examples of what this will look like:
PX51, PX22, XP510, Z22:
XP Seven, Z Seven, M Seven, Sierra:
XLa, PLa, ZLa, NLa:
A transmitter's serial number is located on the underside of the unit.
FINDING YOUR SERIAL NUMBER ON OLDER MODELS:
Below are general examples of what this will look like.
The serial number will be on a sticker with a bar code or QR code. It will say S/N: NUMBER.
A few headsets (especially much older, discontinued products) do not have serial numbers. Please first check the left-side earpiece to make sure that it was not attached to the left side. If your headset does not have a serial number under either ear pad, and you need to register it either through our forms or by the request of a member of our Technical Support team, please just let them know that there is no serial number.
HOW TO REMOVE THE EAR PADS:
Once you've released the cloth from the lip on top, pull the ear pad straight back and it should slip right off.
Some of the ear pads will feel tight around that plastic lip. Don't worry though; the material can stretch enough to add and remove the ear pads without tearing the fabric so long as you exercise a little bit of caution.
HOW TO REPLACE THE EAR PADS:
Once you have the lip part of the way on, you can just slip a finger around the cloth ring to slide it all into the plastic groove
If it is almost all in place, but you are having trouble with just that last little bit, try gently rotating the ear pad. This will usually pull everything into place.
On some of our headsets, you may need to pull the cloth out on top to get it in place. Just like with removing the ear pad, don't worry; the material will stretch enough to get it on without tearing.
REFURBISHED - RECERTIFIED HEADSETS:
These refurbished headsets are not covered by our typical warranty.