Q:  I am trying to upgrade, I enter my Product ID / Serial Number in order to 
    receive the discount and it ignores it or says wrong number. Please help.


A:  Please make sure that you are entering your Product ID / Serial Number 
    in the appropriate Upgrade field from the UPGRADES Web Page. You can 
    enter your Product ID to receive a discount ONLY under the Upgrades page
    of a Product. Please note that older versions of our products (meaning 
    more than 3-4 years before they were discontinued) do NOT qualify for 
    discounts. 

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    If you first Check Out the product from the Product Page and then try to
    enter your Prod ID in the field that reads: 
    'Discount Codes and Gift Certificates' 
    it will give you an error, because this field will accept ONLY a Special
    Coupon Code that is a Limited Time Special offer. This field will not 
    accept the format of a Product ID for an Upgrade discount.

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    Please note that discounts CANNOT be applied retroactively, after the 
    fact. If you completed the Check Out process through our On Line store 
    without using your Product ID, we cannot reverse that and we have no 
    control over the purchase *you* made, since all charges and transactions
    are handled AUTOMATICALLY by third party Financial Institutions.    

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    You do NOT need to have the previous version installed. All our Downloads
    are available as stand-alone programs in order to avoid confusion and 
    possible conflicts that may occur by mixing older and newer files. The 
    'upgrade' simply refers to upgrade pricing. 

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