TM Piano - FAQs
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On-Line Order - Confirmation Email not received 
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IMPORTANT!                                                 
Your email address must be correct, since that is where you will receive your
Confirmation Email and your valuable Registration & License information.    
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"Confirmation Email" is automatically generated and emailed by our On Line
store, as soon as an order has completed the Check Out process. If an email is
not received, usually there is a problem at the recipient's end. Our on-line 
store receives a good number of returned UNDELIVERED email messages with 
various explanations: 

      *User Unknown"
      "MAILBOX NOT FOUND"
      "xyz@aol.com IS NOT ACCEPTING ANY MAIL"
      "Recipient does not accept email from esales@voyetra.com" 
      "Mailbox unavailable"
      "Host unknown"
      "Remote Server Unavailable" 
      "The address had permanent fatal errors"
      "551 not our customer"
      "Account Inactive"
       etc. etc. etc.

*  When submitting an on-line order please make sure that:
   -  You use the correct spelling of YOUR email address, not your friend's
   -  Do NOT use www. in front of an email address
   -  You use the correct 3 letter extension: 
          .COM is quite different than:
          .NET or .ORG (remember; Computers are not forgiving) 

*  Recently, in order to fight Spam, a good number of Customers are running
   "Spyware" "Spam Killer" or other filtering software that also block 
   "good" email from getting through. 

     *AOL* has a Spam folder where it dumps every 'unknown' email! 

     *Earthlink* (boasting the best Security) uses the following response:
         This is an automatic reply to your email message to xyz@earthlink.net
         This email address is protected by EarthLink spamBlocker. Your email
         message has been redirected to a "suspect email" folder. In order for
         your message to be moved to this recipient's Inbox, he or she must 
         add your email address to a list of allowed senders. Click the link
         below to request that xyz@earthlink.net add you to this list.
 
   You realize that our on-line store cannot follow up on such requests since 
   it is all handled Automatically / Electronically, thus enjoying lower 
   pricing. We have no control over the fact that you may have implemented any
   of these policies. So in order to receive your Confirmation, PLEASE make 
   sure that you temporarily disable these 'features'. Think of it this way:
   You invite a guest in your house but when they arrive you do not answer 
   the door... 
 
*  If for any reason you did NOT receive your confirmation email, please 
   email: sales@voyetra.com with your Order number, using a VALID & UNBLOCKED
   email address that they can 'Reply To' with your Confirmation email. 
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