Audio Advantage Micro - FAQs

All files and documentation are offered on an *AS IS* basis and you assume full responsibility for using them.
Error: "Platform not Supported" or "DON'T SUPPORT THIS PLATFORM"
                               UPDATE:
Please note that Microsoft no longer supports Windows 98 or Windows ME
(Millennium). Some of the Microsoft links may no longer be accessible.
Although the package might list these Windows as Supported platforms, 
Turtle Beach does not support them anymore.
From Microsoft Website: 
http://www.microsoft.com/windows/support/endofsupport.mspx

                       *****************************  

Q:  WINDOWS 98 SE. When I attempt to install the device drivers etc. via the
    install program on the CD, I keep getting the error message: 
         "Don't Support This Platform"  
    What's up?  Is there a way around this?


A:  Please goto:
    Windows Control Panel > System > Device Manager 
    At the bottom of the Computer devices, you should show a Category called:
      "Universal Serial Bus Controllers" 
         under which, you should have two entries: 
         1)  Intel PCI to USB Universal Host Controller 
         2)  USB Root Hub
    If you do not show this Category at all, most likely, the USB Controller
    is not enabled at the BIOS level. Without this 'System Device' you cannot
    install any USB Device. Please consult with your Computer / Motherboard 
    manual for info on how to enable your USB Controller in your System. 

                               ***

According to Microsoft...

  "Universal Serial Bus (USB) devices that are connected to a Windows 98
  Second Edition-based computer may not work if both of the following 
  hardware components are installed on the computer: 

    • An AMD processor (running at 350 MHz or faster) 
    • A VIA Technologies USB controller 

CAUSE
  This problem occurs because there is a timing-specific problem in the
  Universal Host Controller driver (Uhcd.sys) that may prevent USB devices
  from being properly enumerated under specific timing conditions. 

RESOLUTION
  To resolve this problem, download and then run the appropriate file for 
  your language version of Windows. 

NOTE: - This update only applies to Windows 98 Second Edition..."
      - Microsoft no longer supports the Windows 98 platform 

                             ***

Windows 9x USB updates and how to get them... 

Win9x USB-related articles from Microsoft:
http://support.microsoft.com/kb/q240075/
http://support.microsoft.com/support/kb/articles/Q263/2/18.ASP?LN=EN-US&SD=gn&F





R=0
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q240075
http://support.microsoft.com/kb/240075/EN-US/

USB websites of note: 
http://www.usbman.com/win98seusbguide.htm
http://www.tacktech.com/display.cfm?ttid=90
http://exuberant.ms11.net/98sesp.html
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