Q:  I have a Pentium IV laptop running under Windows XP Pro SP2. When I try
    to install the software for the Audio Advantage Micro, it tells me to plug
    in the device to the USB port (which I do), it proceeds with the install 
    and finally emerges with the message: 
                 "Installation failed" Re-insert the 
                  device in the USB port and re-install."  
    I have tried this six times.  When I first insert the device to one of the
    4 USB Ports, the red LED turns on for about a second and then turns off.
    In none of them does the blue light turn on for the unit.  When I plug the
    unit into a different computer, the blue light comes on in the first USB 
    slot I try.

A:  There should be a blue light on the device that stays on when plugged 
    into the USB port.  The blue light should come on and stay on even if 
    the drivers are NOT installed.  
    -  Try plugging it directly in to the port without the extension 
    -  There maybe an issue with the USB ports on your laptop 
    -  Please make sure they are turned on in the BIOS.
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