The following applies only to the Retail product that is under Warranty
    for the *original* Registered owner and is not transferable. Products
    purchased through other channels: OEM, Second Hand, Clearance, Markdown,
    Auction, eBay, Flea Market, Garage / Yard Sales, etc. are not "Retail
    product". Products purchased through International Distribution are NOT
    supported by Turtle Beach. All issues should be addressed to the 
    Distributors. Missing or defective items from eBay purchases should be 
    addressed to the private eBay Sellers and not to the product manufacturer.
 
                            ********************   

If your product fails and you have a good suspicion that it is defective, 
please contact Turtle Beach TechSupport:

        Email: support@turtlebeach.com
        Fax:   914-345-2266

Our TechSupport staff must Troubleshoot a product to verify that it is indeed
defective and only then issue an RMA # to return the failing unit. Unnecessary
examination / testing to verify functionality, will require a Lab Bench Fee at
our Tech Support Technicians' discretion.

In order to expedite things for you, please email as a small attachment a 
copy of the *DATED* purchase receipt (not the Packing Slip) including your
Product ID that you Registered your product with. (Headphones are excluded 
of this, as they do not have a Product ID).

Unauthorized Packages without an RMA number will be Refused and *Returned To 
Sender* by our Receiving at the Sender's expense.

NOTES:
  * The Warranty covers failing components due to manufacturing defects.
    User Errors, Accidents or Acts Of God are not covered by any Warranty. 
    If the item was 'fried', short-circuited, misused, handled improperly,
    blown speaker, charged with static electricity, physically broken, etc. 
    it is NOT covered by the Manufacturer's Warranty.
 
  * If the product was purchased Direct from VTB you do not need to provide 
    proof of purchase. The Order or Invoice number will be sufficient. 
    Depending on inventory availability, replacement parts may be
    *refurbished* or *remanufactured* items.
 
  * Shipping charges are not refundable under any circumstances. Customers 
    pay for Shipping to our premises, VTB pays for the return shipment. 
    We ship back FedEx Ground only.   

  * All Turtle Beach *retail* hardware products are covered by a 90-Day 
    (Ninety Day) warranty from the proven purchase date. If the product's 
    Warranty has expired or if there wasn't one in the first place, our 
    standard "Out Of Warranty Repair Service" process applies:
  
  * This process requires a credit card and a non-refundable Lab Bench Fee to
    test the unit. If we service it, this fee will apply towards the total 
    repair charges. If the estimated repair cost exceeds the Bench Fee, we 
    will notify you prior to actual work and only proceed with your consent.

  * 'Cross-Ship' is NOT available. The defective unit must be first received,
    diagnosed, verify the issue as reported by the user and then repair or 
    replace at our discretion. If our Lab Techs cannot reproduce the issue as
    reported, it will be returned AS IS.  

  * We will repair units within the continental USA. Product purchased in a 
    different Country, is serviced by the International Distributor. If a 
    product was purchased and shipped in the USA but afterwards was taken 
    Overseas, our responsibility is to ship ONLY to the original USA address.

  * The Repaired unit has a 30 day warranty from the date it shipped 
    from our premises, and it does not extend the original warranty.

  * We reserve the right to refuse repair of any unit that is: 
      -  Out Of Warranty
      -  Had no Warranty 
      -  Was never Registered  
      -  Has been tampered with (Warranty is automatically VOID)
      -  Proof of purchase cannot be established 
 
Related article: "Warranty and End User License"

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