Audio Advantage SRM - Frequently Asked Questions


Knowledge Base / Downloads General Customer Service Overview Installation Compatibility Configure / Use Troubleshooting Power Tips 3rd Party File Downloads Drivers Patches Documentation Select another product	Audio Advantage SRM All files and documentation are offered on an AS IS basis and you assume full responsibility for using them.
	General Customer Service Defective product - How Do I return? RMA Procedure End-User License Agreement OEM vs. Retail product On-Line Order - Change of Address - Wrong product - Incorrect info - Tracking info, etc. On-Line Order - Confirmation Email not received Product ID / Serial Number - Lost Product ID / Serial Number --- Registration Replacement CDs Replacement Parts Replacement Parts - Glossary of Cables, Jacks, Plugs etc. RETURN / REFUND POLICY Technical Support Warranty and End User License Overview / Description / Features / Specs 64 bit Drivers & Support AK-R8 - Features AK-R8 - What is? Cable Descriptions Cables - name & size conventions Comparison Chart - Which One? Sound Cards USB Connections - Mini-disc DAC (Digital to Analog converter) Digital Audio vs. MIDI - What's the difference Digital Music - What is? Digital Music File Basics DirectX Compatibility Dolby 5.1 Surround Sound: Digital/Analog - Which One? (Audio Advantage series) Dolby 7.1 Surround Sound - What is? Full Duplex operation in current Turtle Beach Soundcards General 1 General 2 Laptop's Built-in Speakers? MP3 - What is? Phantom Power for a Condenser Microphone Playstation 3 and AK-R8 Skype with Audio Advantage Amigo & SRM Sound Card - What Is? Sound Cards (PCI & USB) - General FAQ System Requirements - Minimum Installation Administrator Rights - Windows XP Administrator Rights - Windows XP (Remote) Antivirus Software - Disable Before Installing and if you run into problems BUILT-ON SOUND CARD Removal CD-ROM defective? Drivers listed in Device Manager Error: "CreateProcess failed (2) "C\Program Files (x86)\turtle Beach Error: "Not Signed Driver or No Digital Signature" Error: "SetupDLLSetupDLL.cpp" Error: Vista specific: "Plug in the unit" Install LOOP in VISTA: "Please insert the Audio Advantage in the USB port" Installation - Windows cannot find files or drivers Installation issue - CD-ROM defective? Motherboard Compatibility? Read Me First! Uninstall - How to Update Device Driver for Audio Advantage Products (all) Uninstalling a Windows program - How To USB System Requirement Windows 2003 Server support Windows Media Center compatibility Windows Vista Windows Vista Drivers Windows Vista Installation Windows Vista Quirks (some of them) - Audio Mixer - MIDI Not Available Compatibility Compatibility with new 64 bit platforms: Hardware, Drivers, Windows XP x64 Conflicts from other installed USB Audio Devices Recording - No worky with APC UPS (USB connection for battery monitor) S/PDIF - Connection and 'handshake locking' w. 3rd-Party Digital Devices SoundMAX HD Audio chipset onboard issue USB Port / Hub Compatibility Configure / Use AC-3 pass through - 5.1 surround Connections - Connecting to an audio mixer Connectors - Jacks Control Panel Dolby Digital/DTS Suround - Does your Soundcard Decode it? Features and Usage for Court Reporters Formats AC-3 > PCM Data Live Stereo Streams to Multichannel Outputs? Manuals MIDI - What about it? MIDI interfaces - Standard vs. USB S/PDIF - Digital Transfers - Resampling - Digital Audio and Jitter S/PDIF - Internal and External Sampling Rates/Bit Depths S/PDIF - NON Optical Ports S/PDIF Out - Choosing Digital Out disables 5.1 outputs S/PDIF Out and Analog Outputs at the same time? Setting up the Default Sound Device in Windows Setup Speakers - No Sound Speakers - Powered Speakers? FAQ THX Surround EX (a 6.1 format instead of 5.1) FAQ Using Audio Advantage with Skype (Amigo, Roadie, SRM) Volume Control control/mute dial/button Volume Level change on reboot What You Hear - Stereo Mix Troubleshooting Broadcom 2045 Bluetooth 2.0 USB Device incompatibility BSOD - Blue Screen Of Death on reboot Checking Playback on Speakers Checking Playback on Speakers Use for SRM Easy Test For Surround Speaker Outputs Error: "C00D11CD: Unknown error" Error: "Cannot find SHELL.DLL" Error: "Unable to detect SRM device" Feedback - Loud / deafening Beep Games - Games - Troubleshooting Games - Troubleshooting - What to check first Games and Digital Output Ground Loops - Hum coming through speakers or headphones Instruments Do Not Sound The Same - MIDI Latency using S/PDIF No Sound - General On board Audio causes problems - Realtek ALC 850 S/PDIF - When the Audio Advantage is playing a DD DVD it's not sending the DD stream Skype, Ventrilo, TeamSpeak - Line In is deselected >Mic In is selected Sound Distortion - Poor Quality SRM not recognized by Windows Static, crackly voices, distortion in the background Static/Popping/Crackling noises Troubleshooting Troubleshooting - FAQ Troubleshooting - If All Else Fails! - Hardware Troubleshooting Erratic Control Panel behavior - VolumeLevels, MixerSettings changed! Troubleshooting Tips for Turtle Beach cards 1 USB Gaming Keyboard/Mouse + SRM = USB Controller Bandwidth Exceeded VISTA - Simple Microphone Test using Windows Sound Recorder (VISTA) Windows Update and Turtle Beach Sound Card Drivers Power Tips AK-R8 - Helpful Tips to get the best performance: Cable Guide Cassettes / Tapes - Transfer to CD using Computer Equalizer - How to adjust How To: Disable Unwanted Services in Windows - Advanced Mini-Din-9 pin-out Multiple Headsets with one Audio Advantage Multiple Sound Systems PCDJ software - Using with PCDJ software in Vista - Bleeding issue RC-1 Remote Control - Discrete IR Codes RC-1 Remote Control - reset to reactivate RC transmission Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 1 Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 2 Recording LP phonograph records to .WAV file for CD burning (FAQ) Advanced Recording S/PDIF Room Monitoring - Advanced Technological Feature of the SRM S/PDIF - FAQ S/PDIF - What Is? S/PDIF Digital Input - What's It For? S/PDIF IN - How to record digital - step-by-step Sampling Sampling Rate - FAQ - Advanced - (jitter on playback) Surround Sound Surround Sound Outputs - How To Use - 9-pin, 1/8-inch and S/PDIF Digital Using the AA SRM w. Multi-channel Headphones Windows Mixer - Volume Control - Where Is It? 3rd Party EAX support iTunes compatibility? Mic - Echoing problems - Feedback! Mic - Electret Condenser Mic Mic - my "pro" Mic does not work Mic - Room Monitor Feature Mic - Troubleshooting FAQ Mic Input Mic Recording Setup Mics - types of microphones Mics and voice recognition software Optical Digital Out and Boston Acoustics BA735 Speaker System S/PDIF - Word Clock - Master / Slave synch - Advanced - Sample Rate explanation S/PDIF - Word Clock - Master / Slave synchronization - Advanced Skype - Selecting the USB Phone in Skype Traktor DJ Unzipping files - how to unzip/extract files Using with another Sound Card

	Drivers	Size	Date	Description
	srm_vist.exe	15730560	5/9/2007	VISTA! Drivers - Supported Operating Systems: Windows 2000 SP4, XP SP2 / MCE, XP x64, Vista (32 bit) (NOTE: Vista x64 not supported) Driver ONLY & Control Panel - No Apps.
	Patches / Apps / Utilities	Size	Date	Description
	clean_aa.zip	178731	4/27/2007	CleanUp Utility for: AA Micro, AA SRM, AA Amigo, AA Roadie \| Use this only if you have problems removing older Drivers, following Turtle Beach technical support advice.
	FAQ Text	Size	Date	Description
	5339999.txt	285264	7/1/2008	FAQ sheet.
	rc1_code.gml	33583	4/18/2007	RC-1 SRM Remote Control Discrete Codes
	rc-1_usr.pdf	3905652	4/12/2007	Audio Advantage SRM RC-1 Remote Control User's Guide
	rc1quick.pdf	181394	5/1/2007	RC-1 SRM Remote Control Quick Start Guide
	srm_man.pdf	5331744	2/18/2007	SRM Manual - Adobe Acrobat format