Audio Advantage SRM - FAQs

All files and documentation are offered on an *AS IS* basis and you assume full responsibility for using them.
Product ID / Serial Number - Lost
The following applies to the Retail Product only, for the original owner 
and not for OEM, Second Hand, eBay, Auction, Clearance Markdown, Flea Market, 
Garage / Yard Sales, etc.

Dell or OEM Systems that came with a pre-installed Turtle Beach product do 
NOT have a Product ID / Serial Number. They are not the Retail version and 
they are supported by Dell or the System Integrator but NOT by Turtle Beach. 

The Product ID is NOT required to use the hardware. If you no longer have 
your Product ID, you can still use the Hardware by Downloading the Drivers 
posted on our FTP Files Download Area. In fact, one should always do so, in
order to ensure that you use the latest drivers available for your product.
                     
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Product IDs are issued once, are unique per customer, non-transferable 
(original owner only) and there are Copyright, Royalty, Licensing Fees 
associated with each one. If you took a minute to Register your product 
please email: 
support@turtlebeach.com

This service is offered as a courtesy and it is available ONLY via email.
Our TechSupport staff will be happy to look it up for you, after you provide
the exact information that was used at the time of the original Registration:
 
      Full Name, Email Address, Mail Address, Phone Number.

If you DID Register but typed in the wrong Product ID or you made a typo, 
TechSupp staff have no choice but give you the incorrect ID that you typed. 

Our Registration Database contains a few million records, so please be as 
precise as possible, so we can help you retrieve your own unique Product ID.
If you have NOT registered, PLEASE do not send us on a 'wild goose chase'.
 
New Product IDs CANNOT be generated for Discontinued Products. Please 
note that these products will not install or function anyway in new Systems. 
Mixing and matching old with new Technologies is never a good idea and you
assume full responsibility for all potential problems that may occur.   

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IMPORTANT NOTICE:
Product IDs are unique per Customer and *cannot* be shared with other users.
All VTB Software is protected under US Copyright Laws and International Treaty
Provisions.  Using an "illegal" non-licensed Product ID - Software that was 
not purchased - constitutes copyright law infringement and is punishable. We 
reserve the right to refuse Registrations that have violated this agreement.

Unauthorized reproduction or distribution of the software, or any portion 
of it, may result in severe civil and criminal penalties, and will be 
prosecuted to the maximum extent possible under the law.  

The purchase price for the Software grants you a non-transferable License 
to use one copy of the Software on a single computer. You may make copies of
the Software solely for archival purposes. Additional copies must be purchased
for use in additional computers.
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