A small minority of our customers contact us saying that they ran Windows
Update, it found a new driver for their Turtle Beach soundcard, they installed
it, and now the soundcard either doesn't work at all, or some of its features
no longer work.
First off, please note that the drivers provided by Windows Update can be
*older* than the drivers we include on our Installation CDs. Also, most
drivers provided by Windows Update are "generic" reference drivers, which may
provide only the bare-minimum of features for the product.
In light of the above, we recommend that you:
- DO NOT install any replacement drivers for our products that you get from
Windows Update.
- DO NOT set Windows Update to install updates automatically without alerting
you first.
- DO set Windows Update to alert you when new updates are available.
- DO Cancel any updates that will replace Turtle Beach drivers.
- DO install Critical Updates, as these are usually fixes for security
problems.
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