Santa Cruz
All files and documentation are offered on an *AS IS* basis
and you assume full responsibility for using them.
General Customer Service
  • Defective product - How Do I return? RMA Procedure
  • End-User License Agreement
  • OEM vs. Retail product
  • On-Line Order - Confirmation Email not received
  • On-Line Order - Shopping Cart is Empty after entering all info
  • Product ID / Serial Number - Lost
  • Product ID / Serial Number --- Registration
  • Rebates
  • RETURN / REFUND POLICY
  • Technical Support -
  • Warranty and End User License -
    • Overview / Description / Features / Specs
  • _Discontinued Product
  • 3.3 Volts compliance?
  • 64 bit Drivers & Support
  • Circuit Board Photograph
  • Comparison Chart
  • Dealer in Canada
  • DELL - IBM - Customers who received a Turtle Beach card with their system
  • Digital Audio vs. MIDI - What's the difference
  • Digital Music - What is?
  • Digital Music File Basics
  • DirectX Compatibility
  • Features NOT available in Win 2k / XP / NT
  • Front Mount connections
  • MP3 - What is?
  • Polyphony vs. Voices - What is?
  • Product Overview
  • Sound Card - What Is?
  • Specifications
  • Specs - Analog vs. Digital
  • Specs - dB Values for SC EQ
  • Specs - Power Consumption
  • Specs - Q Values for SC Equalizer ---- Line Z input
  • Support for Discontinued Legacy Products
  • System Requirements - Minimum
  • What's In The Box (Retail product)
  • Which Turtle Beach card do I have? - (Chipsets on TB cards)
  • Windows 98 and Windows Me support info
    • Installation
  • Administrator Rights - Windows XP
  • Antivirus Software - Disable Before Installing and if you run into problems
  • CD-ROM defective?
  • Clean Up - step by step
  • Conflicts - Installation Tips
  • Control Panel Icon in System Tray
  • Control Panel not installed
  • Drivers - SonicFury - Videologic
  • Drivers listed in Device Manager
  • Error: "Are you sure you want to uninstall Santa Cruz?" - Uninstall Loop
  • Error: "Extracting Supported Files" - Uninstall Loop
  • Error: "Product ID is invalid"
  • Error: "SetupDLLSetupDLL.cpp"
  • Game device - How to disable
  • Installation - Windows cannot find files or drivers
  • Installation (CD-ROM Signed Drivers v.4161) Win 2k / XP
  • Installation 4193 Not Signed Driver
  • Installation 4193 Not Signed Driver - Continue Anyway - Final Driver
  • Installation issue - CD-ROM defective?
  • Installing - Cannot find Driver
  • Installing other Software included on the CD
  • MIDI Cable Connection Charts (Joystick & USB)
  • Motherboard Compatibility?
  • QFE 269601USA8.EXE file - ONLY for Win 98 se with 4184 or higher driver
  • Readme.txt for Signed v. 4161s (WDM) driver for Win 2000, XP, ME Installation
  • Readme.txt for v. 4081 (VxD) driver for Win 9x / ME Installation
  • Readme.txt for v. 4081 driver for Win NT 4.0 Installation
  • Readme.txt for v. 4193 RC - Win 2K, XP - UNSIGNED!
  • Readme.txt for v. 4193 RC - Win 98SE, ME
  • Release Notes for Signed v. 4161s (WDM) driver for Win 2000, XP, ME
  • Release Notes for v. 4193 RC - Win 98SE, ME, 2K, XP
  • Shutdown problems after installation
  • Uninstall - how to
  • Uninstall Loop
  • Uninstalling a Windows program - How To
  • Updating AS4 from version 4.01.95 (Retail SantaCruz owners ONLY)
  • Windows 2003 Server (32 Bit versions)
  • Windows Update or XP Service Pack 2 Drivers
  • Windows Vista
  • Windows Vista Support
    • Compatibility
  • Compatibility with new 64 bit platforms: Hardware, Drivers, Windows XP x64
  • Dual CPU (SMP)
  • VIA and AMD Compatibility?
    • Configure / Use
  • Connections - Card Connections
  • Connections - Creative Labs 5.1 Speaker System?
  • Connections - Daughterboard Synth
  • Connections - Digital and Analog signals used simultaneously?
  • Connections - Digital Audio
  • Connections - How Do I Hook Up My Speakers and What Settings to Use?
  • Connections - Internal - FAQ
  • Connections - Line In and Mic In
  • Connections - Overview - How Does It Work?
  • Connections - Radio To Line In
  • Control Panel (Santa Cruz Control Panel)
  • Digital Input
  • Digital Out - Master Volume Control not working
  • Digital Output explanation & how to use
  • DVD movies setup - Decoder - Dolby 5.1
  • EQ - Equalization
  • General
  • Headphones
  • Legacy DOS Game Device for Games
  • Manuals
  • MIDI Setup - External MIDI Keyboard Joystick Connection
  • Multiple Outputs - Separate Signals (Traktor DJ Studio)
  • S/PDIF / TosLink Connections
  • Setting up the Default Sound Device in Windows
  • Speaker Configurations
  • Speaker Configurations 1 - Stereo Configuration
  • Speaker Configurations 2 - Quad Configuration
  • Speaker Configurations 3 - 5.1 (Six Speaker) Configuration
  • Speaker Configurations 4 - Digital 4.1 & Dolby Digital AC-3 Configuration
  • Speakers
  • Speakers - No Sound
  • Speakers - Powered Speakers?
  • Speakers - Quick Setup for 5.1
  • Stereo pan - Left > Right
  • VersaJack - what is the VersaJack connector?
  • Virtual 5.1 - what is
  • Virtual 5.1 no sound - Win 2k
  • Volume Level change on reboot
  • Windows Media Player 9 - 6 Channel WMA - with Drivers 4184 or higher
    • Troubleshooting
  • Connections - No sound from Line In or Mic In
  • DELL OEM Customers - Windows 2000/XP upgrade
  • Digital Audio Extraction and older CD-ROM drives
  • Dual Boot systems
  • DVD-ROM - Choppy Audio
  • Error: "Cannot find SHELL.DLL"
  • Error: "device failed to start, code 10,"
  • Error: "Incompatible version of the RPC Stub"
  • Error: "Pending File Operation Loop a reboot is needed"
  • Error: "TBCTray has caused an error in TBCTray.exe" Readme.txt
  • Error: "unable to install InstallShield scripting runtime: 1607
  • Games -
  • Games - DOS Legacy Games
  • Games and Digital Output
  • Games issue - Hardware Acceleration
  • Games issues - Win 9x, ME (VxD Drivers)
  • Gravis Xperience software
  • Ground Loops - Hum coming through speakers or headphones
  • Internet Telephony - Settings for NetMeeting
  • IRQ Sharing - Win 98 & ME
  • Joystick - Force Feedback and MIDI (in detail)
  • Joystick issues
  • Joystick Not Connected
  • Joystick Not Connected (Advanced)
  • Joystick Port / Gameport not working - Tyan Tiger MPX motherboard
  • Joystick Port not working - nForce2
  • L & H VoiceXpress on Santa Cruz - Initial Audio Setup Issues
  • Logitech Speakers issue
  • Mute Button - why do I still hear sound when all sources are muted?
  • No Sound - Analog
  • No Sound - General
  • NT 4.0 Uninstall
  • Peak Meters in the Control Panel (WDM Drivers)
  • Skype, Ventrilo, TeamSpeak - Line In is deselected >Mic In is selected
  • SoundCheck reports: Hardware Test Failure
  • Start Up Sound in Windows
  • Static / Squealing / Screechy / Crackling Sounds
  • Static / Squealing / Screechy / Crackling Sounds in detail
  • Static/Popping/Crackling noises
  • Testing your sound
  • Troubleshooting - If All Else Fails! - Hardware
  • Troubleshooting - Uninstall and reinstall in a different PCI slot
  • Troubleshooting 1
  • Troubleshooting 2
  • Troubleshooting Erratic Control Panel behavior - VolumeLevels, MixerSettings changed!
  • Troubleshooting Tips for PCI Turtle Beach cards
  • Troubleshooting Tips for PCI Turtle Beach cards - Advanced
  • Uninstall Loop - Error: "Are you sure you want to uninstall Santa Cruz"?
  • USB Headphones / Speakers - no sound
  • Voice Chat program and Echo?
  • Windows Media Player - CD audio volume
  • Windows Update and Turtle Beach Sound Card Drivers
    • Power Tips
  • Audio Hardware Acceleration Setting
  • Cassettes / Tapes - Transfer to CD using Computer
  • CD Audio & 2 Pin cables are not needed - Win 2K / XP
  • CD-ROM - Connecting a second one
  • CD-ROM - Digital input setup
  • CD-ROM - Increase Playback Speed?
  • CD-ROM - Noisy playback
  • CD-ROM AutoPlay - Win XP
  • Creating audio CDs
  • Digital Audio - Sampling Rates
  • DLS - Download DLS banks - how to
  • DLS - What is?
  • DLS - Where do I find DLS Banks?
  • DLS Bank Loading in VxD Driver (Win 98, ME)
  • DLS Samples - How to audition the Roland GM DLS Patch Set
  • Dolby Digital/DTS (AC-3), DVD Movies
  • Echo Cancellation
  • Effects - FAQ
  • Effects - Using the Santa Cruz Effects on line or mic inputs in real time
  • How To: Disable Unwanted Services in Windows - Advanced
  • Microsoft Error reporting - Win XP
  • MIDI concepts
  • MIDI Controllers
  • Mixer Control over Channels
  • Portamento
  • Recording - 4 Tracks
  • Recording - Change Default Settings
  • Recording 1
  • Recording 2
  • Recording from Multiple Sources simultaneously
  • Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 1
  • Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 2
  • Recording LP phonograph records to .WAV file for CD burning (FAQ) Advanced
  • S/PDIF - Digital Input question
  • Sampling
  • VideoLogic DigiTheatre to Santa Cruz hook up
  • Windows Mixer - Volume Control - Where Is It?
  • Zero-latency monitoring of audio playback
    • 3rd Party
  • ASIO and GSIF (GigaSampler) Support?
  • Cakewalk suggestion for: "Audio Driver Error"
  • Connecting my Computer to my Stereo - How to:
  • Connections - How do I connect my guitar amp directly to my sound card?
  • Daughterboard - DB50XG
  • Daughterboard Synth - No Sound
  • DLS Editor - Is there one?
  • Drivers for Alternative PC Operating Systems
  • DTS
  • EAX support
  • Flash and Shockwave compatibility?
  • GigaSampler (GSIF) and ASIO Support?
  • INport by Xitel issue - SC not recognized in the program
  • iTunes compatibility?
  • Linux drivers?
  • Linux ELX
  • Mic - Echoing problems - Feedback!
  • Mic - my "pro" Mic does not work
  • Mic - Specs - FAQ
  • Mic - Upgrade?
  • Mic input - One Channel From Mic
  • Mics - types of microphones
  • Mics and voice recognition software
  • MIDI - Port Connection to TC Helicon VoiceLive vocal processor
  • Multi-channel Support?
  • Multiple Sound Systems
  • SoundFonts
  • THX Certification - Lucas Industries
  • TV Tuner
  • Unzipping files - how to unzip/extract files
  • WinAmp & SantaCruz control panel error
    		•
    Drivers
    		 Size Date Description
    _download.txt 159 1/1/1991 Our FTP Site is fully functional. If you have trouble Downloading, please disable any download accelerators or popup/cookie blockers. Also, do not double-click. Right-click and select: "Save Target As"
    _drivers.txt 179 1/1/1991 IMPORTANT! Before installing any drivers you must read the 'readme.txt' in the ZIP file
    s481me9x.zip 20670457 3/27/2001 DRIVER VxD v.4081 | WINDOWS 98
    sc_4161s.zip 21306952 4/26/2002 DRIVER WDM v.4161 SIGNED, MICROSOFT CERTIFIED | WINDOWS 2000, XP, ME
    sc_4193.exe 25255816 6/27/2003 DRIVER WDM FINAL v.4193 Windows 2000, XP, Millennium, 98se | This is the last and the greatest Driver available. It is not Microsoft Signed. It will not make your System unstable. It has been THOROUGHLY tested and used for over 2 years. | Features: 5.1 Gaming, WMA Pro, EAX 2.0 functionality
    sc4081nt.zip 10290027 3/27/2001 DRIVER v.4081 WINDOWS NT 4.0 | Service Pack 6 or higher & Internet Explorer 4.01 are required
    vista_dr.txt 182 2/2/2007 VISTA! This product has been discontinued, it is no longer in production, and there is no more development for it. There is no Windows Vista Support or Drivers for this product.
    Patches / Apps / Utilities
    		 Size Date Description
    qfe_4184.exe 377536 7/31/2000 Do NOT use unless instructed by TB TechSupport. This is not a Driver. Microsoft *install* patch file ONLY for Win 98 SE with 4184 and higher driver
    schpatch.exe 1090680 8/26/2002 This is a patch for the SoundCheck program included in early Santa Cruz application CDs. Use this patch over the pre-existing SoundCheck installation to correct the “failure” occasionally reported when certain 3rd Party devices were used in a system.
    scruz405.zip 1516452 4/11/2001 Mixer Patch for VxD drivers only. Not for WDM drivers | Download this patch only if you have multiple audio mixer devices installed in your system, and receive the error "TBCTray has caused an error in TBCTray.exe" in the SC Control Panel
    FAQ Text
    		 Size Date Description
    5859999.txt 418677 1/15/2009 FAQ sheet.
    sc_outs.pdf 5304 12/7/2000 Diagram displaying the various Ins & Outs on the Santa Cruz board
    scmanoem.exe 3543464 10/23/2001 Santa Cruz OEM product manual | This file is an executable that will install in the Santa Cruz folder
    scruzman.pdf 11009551 10/23/2002 Santa Cruz retail product manual
    speclist.pdf 3829 4/23/2004 Features Comparison Table for Catalina, Riviera, Santa Cruz. PDF format.
    Demos / Tutorials
    		 Size Date Description
    sctrltut.exe 2942464 12/6/2001 Santa Cruz Control Panel Video Tutorial for older Windows 9x (VxD) drivers. Using newer WDM drivers, the Control Panel will look different.