Riviera - Frequently Asked Questions


Knowledge Base / Downloads General Customer Service Overview Installation Compatibility Configure / Use Troubleshooting Power Tips 3rd Party File Downloads Drivers Patches Documentation Marketing Material Related Products AudioSurgeon Select another product	Riviera All files and documentation are offered on an AS IS basis and you assume full responsibility for using them.
	General Customer Service Defective product - How Do I return? RMA Procedure End-User License Agreement OEM vs. Retail product On-Line Order - Change of Address - Wrong product - Incorrect info - Tracking info, etc. On-Line Order - Confirmation Email not received On-Line Order - Shopping Cart is Empty after entering all info Product ID / Serial Number - Lost Product ID / Serial Number --- Registration Rebates Replacement CDs Replacement Parts - Glossary of Cables, Jacks, Plugs etc. RETURN / REFUND POLICY Technical Support Warranty and End User License Overview / Description / Features / Specs 3.3 Volts compliance? 64 bit Drivers & Support Cables - name & size conventions Comparison Chart Dealer in Canada Digital Audio vs. MIDI - What's the difference Digital Music - What is? Digital Music File Basics DirectX Compatibility Equalization - EQ File conversion to Wave, MP3, WMA and vice-versa Front Mount connections Full Duplex operation in current Turtle Beach Soundcards How Does It Work? In Detail - Jacks description photo - Features & Benefits Introduction Motherboard Chipsets and Why You Should Care About Them MP3 - What is? Polyphony vs. Voices - What is? Sampling Rates Supported S/PDIF Sound Card - What Is? Specifications/Features - Inputs/Outputs System Requirements - Minimum What's In The Box (Retail product) Which Turtle Beach card do I have? - (Chipsets on TB cards) Windows Legacy Discontinued platforms: Windows 98 and Windows Me support info Windows XP Media Center Edition Installation Administrator Rights - Windows XP Antivirus Software - Disable Before Installing and if you run into problems BUILT-ON SOUND CARD Removal CD-ROM defective? Conflicts - Installation Tips Drivers listed in Device Manager Error: "Not Signed Driver or No Digital Signature" Error: "Product ID is invalid" Error: "SetupDLLSetupDLL.cpp" Install stalls at Detecting driver stage - Sana Security, AVG, SpySweeper loaded Installation - Windows cannot find files or drivers Installation issue - CD-ROM defective? INSTALLATION Overview - Readme.txt INSTALLATION Troubleshooting Installing other Software included on the CD MIDI Cable Connection Charts (Joystick & USB) Motherboard Compatibility? Shutdown problems after installation Uninstall - how to Uninstalling a Windows program - How To Windows 2003 Server support Windows 98 and 98SE Install Windows ME Users! Windows Update or XP Service Pack 2 Drivers Windows Vista Windows Vista Driver - Release Notes Windows Vista Installation Windows Vista Quirks (some of them) - Audio Mixer - MIDI Not Available Compatibility Chipset Info / Recommended Performance Updates - PCI Cards Compatibility with new 64 bit platforms: Hardware, Drivers, Windows XP x64 S/PDIF - Connection and 'handshake locking' w. 3rd-Party Digital Devices SoundMAX HD Audio chipset onboard issue VIA and AMD Compatibility? Configure / Use AC-3 pass through - 5.1 surround AudioRack - Where is it? Connections - Creative Labs 5.1 Speaker System? Connections - General 1 FAQ Connections - General 2 FAQ Connections - How Do I Hook Up My Speakers and What Settings to Use? Control Panel / Audio Rack Formats AC-3 > PCM Data General Live Stereo Streams to Multichannel Outputs? Manuals MIDI - What about it? MIDI Setup - External MIDI Keyboard Joystick Connection Mixer: Playback & Recording controls S/PDIF - Digital Transfers - Resampling - Digital Audio and Jitter S/PDIF & Analog at the same time? S/PDIF Out - 2-Speaker Mode and Dolby Digital Pass-Thru explained S/PDIF Out - Choosing Digital Out disables 5.1 outputs S/PDIF Out - How to use Setting up the Default Sound Device in Windows Speaker Configurations 1 - Stereo Configuration Speaker Configurations 2 - Quad Configuration Speaker Configurations 3 - 5.1 (Six Speaker) Surround Sound Configuration Speaker Configurations 4 - 5.1 (Six Speaker) Digital Surround Sound Configuration Speakers - Center/Bass Swap Speakers - No Sound Speakers - Powered Speakers? Stereo to All Surround Speakers (MP3, CD tracks, etc.) Volume Level change on reboot What You Hear - Stereo Mix Troubleshooting Digital Audio Extraction and older CD-ROM drives Digital Out - Master Volume Control not working Dual Boot systems DVD-ROM - Choppy Audio Easy Test For Surround Speaker Outputs Error 1628 "Failed to complete script based install" Error: "C00D11CD: Unknown error" Error: "Cannot find SHELL.DLL" Error: "device failed to start, code 10," Error: "unable to install InstallShield scripting runtime: 1607 Games - Games - Troubleshooting Games - Troubleshooting - What to check first Games and Digital Output - how it works Games issue - Hardware Acceleration Games issues - Win 9x, ME (VxD Drivers) Ground Loops - Hum coming through speakers or headphones Hardware buffers and Hardware Accelleration issue Instruments Do Not Sound The Same - MIDI IRQ Sharing - Win 98 & ME Joystick Port / Gameport not working - nForce motherboards Joystick Port / Gameport not working - Tyan Tiger MPX motherboard Latency using S/PDIF MIDI - Delayed Sound "MS GS Wavetable SW Synth" MIDI Latency No S/PDIF Out: PowerDVD, WinDVD, etc. software No Sound No Sound - General No Surround Sound On board Audio causes problems - Realtek ALC 850 Rear Speakers S/PIDIF - Only two channel audio Skype, Ventrilo, TeamSpeak - Line In is deselected >Mic In is selected Sound Distortion - Poor Quality Start Up Sound in Windows Static/Popping/Crackling noises Troubleshooting - If All Else Fails! - Hardware Troubleshooting - Uninstall and reinstall in a different PCI slot Troubleshooting 1 Troubleshooting 2 Troubleshooting Erratic Control Panel behavior - VolumeLevels, MixerSettings changed! Troubleshooting Recording Troubleshooting Tips for PCI Turtle Beach cards Troubleshooting Tips for PCI Turtle Beach cards - Advanced USB Headphones / Speakers - no sound VISTA - Simple Microphone Test using Windows Sound Recorder (VISTA) Windows Media Player - CD audio volume Windows Update Windows Update and Turtle Beach Sound Card Drivers Power Tips Audio Hardware Acceleration Setting Cable Guide Cassettes / Tapes - Transfer to CD using Computer CD Audio & 2 Pin cables are not needed - Win 2K / XP CD-ROM - Increase Playback Speed? CD-ROM AutoPlay - Win XP Creating audio CDs DVD movies and DTS How To: Disable Unwanted Services in Windows - Advanced MIDI concepts MS API: "Wavoutsetpitch" support - Advanced Recording - Line In or Center/Subwoofer channels out (5 & 6) Recording from cassette tape to your computer using Riviera Recording from Multiple Sources simultaneously Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 1 Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 2 Recording LP phonograph records to .WAV file for CD burning (FAQ) Advanced Recording your material for music production 101 for Dummies! How To S/PDIF - Digital Input question S/PDIF - Dolby Digital does not work S/PDIF - Reverse S/PDIF - How to S/PDIF - What Is? S/PDIF 1 S/PDIF 2 Sampling Windows Mixer - Volume Control - Where Is It? 3rd Party ASIO and GSIF (GigaSampler) Support? Cakewalk Music Creator Cakewalk suggestion for: "Audio Driver Error" Connecting my Computer to my Stereo - How to: Connections - How do I connect my guitar amp directly to my sound card? Drivers for Alternative PC Operating Systems DTS EAX support Flash and Shockwave compatibility? GigaSampler (GSIF) and ASIO Support? iTunes compatibility? Linux drivers? Mic - Echoing problems - Feedback! Mic - my "pro" Mic does not work Mic - Upgrade? Mic Input Mic Level is Low Mic Recording Setup Mics - types of microphones Mics and voice recognition software Multiple Sound Systems Optical Digital Out and Boston Acoustics BA735 Speaker System S/PDIF - Word Clock - Master / Slave synch - Advanced - Sample Rate explanation S/PDIF - Word Clock - Master / Slave synchronization - Advanced Skype - Selecting the USB Phone in Skype Traktor DJ Unzipping files - how to unzip/extract files

	Drivers	Size	Date	Description
	_download.txt	159	1/1/1991	Our FTP Site is fully functional. If you have trouble Downloading, please disable any download accelerators or popup/cookie blockers. Also, do not double-click. Right-click and select: "Save Target As"
	_drivers.txt	179	1/1/1991	IMPORTANT! Before installing any drivers you must read the 'readme.txt'
	rivi_dos.zip	50635	3/15/2004	DRIVER DOS UNSUPPORTED
	rivi_vxd.exe	2755085	3/15/2004	DRIVER Windows 98 First Edition UNSUPPORTED
	rivi_wdm.exe	3589027	6/15/2005	DRIVER Windows 98 se; ME; 2000; Windows XP SP2 32-bit \| 64 bit operating systems are NOT supported \| Includes Audio Rack.
	rivista.exe	11841297	10/4/2007	DRIVER - VISTA - Supported Operating Systems: Windows Vista (32 bit). 64 bit operating systems are NOT supported \| Includes Control Panel.
	Patches / Apps / Utilities	Size	Date	Description
	cleanpci.exe	348160	7/6/2006	CleanUp Utility for: Montego DDL & Riviera \| Use this only if you have problems removing older Drivers, following Turtle Beach technical support advice.
	FAQ Text	Size	Date	Description
	5879999.txt	349935	7/1/2008	FAQ sheet.
	readme.txt	1591	11/11/2004	Install \| You must read this BEFORE you Install / Remove Drivers \| We suggest that you print this
	rivi_nt4.txt	1030	3/17/2004	Riviera NT4.0 Readme file UNSUPPORTED Driver
	rivi_oem.pdf	1622871	12/6/2007	Riviera OEM QuickStart Guide in PDF format
	riviera.pdf	1718285	12/6/2007	Riviera Reference Manual in PDF format
	speclist.pdf	3829	4/23/2004	Features Comparison Table for Catalina, Riviera, Santa Cruz. PDF format.
	Marketing Materials	Size	Date	Description
	riv_sell.pdf	701744	3/11/2004	Riviera product sales literature in PDF format