The Pinnacle and Fiji can give some people a bit of trouble during
installation, but once you know the "tricks" these cards are actually
*easy* to install properly. Here are some tips 'n tricks for getting
your Pinnacle or Fiji installed with a minimum of fuss:
Do a Hardware Resource Inventory BEFORE you put the new card in your system.
It's actually a good idea to do this whenever you install new hardware from
*any* manufacturer.
* In Windows 95/98:
Go to Start > Settings > Control Panel > System > Device Manager
Click on the icon labeled "Computer" at the top of the Device
Manager "tree" and then click on Properties.
* In Windows NT 4.0:
Go to Start > Administrative Tools (Common) > Windows NT
Diagnostics, then click on the Resources tab.
Resources that are visible to NT 4.0 will be listed.
Some resources that are in use may not appear on the list.
NOTE 1:
Some SCSI cards, many video capture cards, and the new Highpoint ATA-66
controllers use upper memory blocks (UMB's) that the Pinnacle and Fiji
also need to use. They often do not show up as being used in Windows Device
Manager or Windows NT Diagnostics.
Examples of known "problem" configurations are:
If you have an advanced PCI or AGP graphics card such as those from Matrox,
3Dfx, Riva or ATI, *and* you have one of the following SCSI cards:
- Adaptec AHA-2920
- Adaptec AHA-2930U2
- Adaptec AHA-2940UW (AIC-788x)
- Adaptec AHA-2940U2W (AIC-789x)
- Adaptec 19160 Ultra 160
- Asus P2B-S or P2L97-S motherboard w/ built in Adaptec
UltraWide or Ultra2Wide (LVD) SCSI controller
The latest Celeron and Pentium III motherboards have a Highpoint ATA-66
controller built in for use with Ultra66 hard drives. The Highpoint
controller uses an IRQ and an Upper Memory Block (000D1FFF in the system we
tested), which can interfere with the Pinnacle/Fiji.
An example of an extremely challenging system for installing a Pinnacle/Fiji
would include:
- An advanced 3D graphics card
- An Adaptec UltraWide or Ultra2 SCSI adapter
- A built-in Highpoint ATA-66 controller (80-pin) with an
Ultra66 hard drive installed
POSSIBLE SOLUTION:
If you can live without the speed boost from Ultra66, you can certainly
connect your Ultra66 hard drive to the standard, 40-pin UltraDMA IDE port
on your motherboard and disable the Highpoint controller in Windows 95/98
Device Manager. Ultra66 hard drives are designed to be
"backward-compatible" with UltraDMA (a.k.a. Ultra33) and E-IDE controllers.
To disable the Highpoint controller:
- Open Device Manager
- Open the Hard Disk Controllers "branch".
- Double click on the primary Highpoint controller and click on its
Resource tab
- Put a check mark in the box labeled Disable in this hardware profile.
- Click OK.
- Open the secondary Highpoint controller and click on its Resource tab.
- Put a check mark in the box labeled Disable in this hardware profile.
- Click OK.
- Click Close in the Device Manager, shut down and reboot the system.
The next time you boot up, the Highpoint ATA-66 controllers will appear with
red X's on them in the Device Manager. This is normal and indicates that
they have been disabled by the user.
NOTE 2:
These other companies' peripherals are not in any way "bad" products,
it just happens that they require the use of the same resources as the
Multisound series of soundcards (the Upper Memory Blocks between about 768kB
and 1024kB). If you put all these various types of devices together in the
same PC system, some of these devices might not work correctly.
Basically, you just can't 'stuff 10 pounds in a 1 pound sack'.
----------------------------------------------------------------
Make sure you have the following resources available for the
exclusive use of the Multisound Pinnacle or Fiji:
(preferred addresses marked with **)
----------------------------------------------------------------
Interrupt Requests (IRQ's):
For the DSP IRQ (needs only one):
IRQ *5, *10, *11, 12, 14, or 15
For the MIDI Synth IRQ (needs one):
IRQ *5, 9, *10, 11, 12, 14, or 15.
(For the Pinnacle only; Fiji doesn't have a built in MIDI Synth)
NOTE: In most systems, IRQs 14 and 15 will be used by IDE controllers and will
not be available for use by Fiji/Pinnacle. If you use only SCSI hard
drives, you will be able to use these two IRQ's for adding ISA or
PCI cards.
-----------------------------------------------------------------
Input/Output (I/O Port) Addresses:
for the Control I/O (will need one): *250h*, 260h, or 270h
for the DSP I/O (will need one): *110h*, 170h, 290h, *3E0h*
for the MIDI synth I/O: 300h, *330h* (not required for Fiji)
----------------------------------------------------------------
Upper Memory Range (one 32kB range needed):
Appears in BIOS: Appears in Device Manager:
------------------------------------------------------------
C800-CFFF 000C8000 - 000CFFFF
*D000-D7FF* *000D0000 - 000D7FFF*
*D800-DFFF* *000D8000 - 000DFFFF*
E000-E7FF 000E0000 - 000E7FFF
E800-EFFF 000E8000 - 000EFFFF
If you have so many other devices in your PC that you can't get one of each of
these resource addresses free, you may need to remove one of your other PCI of
ISA cards in order to make room for the Multisound card.
This is only likely to be a problem if you have a complex multifunction device
installed such as a combination video card/video capture/audio capture card
(like the ATI All-In-Wonder), a two or three controller SCSI card
(such as the Adaptec 2940UW or 2940U2W) or a combination voice modem/soundcard
(like the IBM MWave).
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It is usually best to uninstall the Fiji/Pinnacle drivers in order to do
a "clean" reinstall.
UNINSTALLING THE DRIVERS:
For Windows 9x ONLY:
If for any reason you need to uninstall the drivers, always run the
'CLEANUP' utility from within Safe Mode.
For Windows NT 4.0 ONLY:
Download and use the 'pf_cn_nt.zip' file (ntpincl.inf), following the
instructions in the enclosed Readme.txt *exactly* as written.
-----------------------------------------------------------------------------
After you have installed the Fiji or Pinnacle and you are sure there are no
resource conflicts:
- Click Start > Settings > Control Panel > System > Device Manager >
Sound, Video and Game Controllers.
- Double-click on the TBS Pro Series Digital Audio.
- Click on the Resources tab. Write down on a piece of paper what
you see there.
A typical configuration would be:
Interrupt Request: 10
Input/Output: 0170
Input/Output: 0250
Memory Range: 000D8000-000DFFFF
For the TBS Pro Series Kurzweil Synth (** Pinnacle ONLY **) a typical
configuration might be:
Interrupt Request: 5
Input/Output: 0330
-----------------------------------------------------------------------------
Now... if you are lucky enough to have a PC with an Award or American
Megatrends (AMI) BIOS, you can try this:
- Shut down your computer and reboot.
- When the BIOS screen comes up, hit to enter CMOS setup.
- In Award BIOS, go to the PCI/PNP CONFIGURATION page.
- Set PCI RESOURCES CONTROLLED BY to MANUAL
- You will see a list of IRQ's set to PCI/PNP or PCI/ISA PNP.
This is the factory default setting.
Following the "typical configurations" as described above, you would set your
IRQ's like this:
set IRQ 5 to LEGACY ISA (for ** Pinnacle ONLY **)
set IRQ 10 to LEGACY ISA
Some BIOS versions are worded differently. They will say IRQ USED BY ISA?,
in which case you will set the IRQ's this way:
IRQ 5 = YES (for ** Pinnacle ONLY **)
IRQ 10 = YES
Note: These changes force IRQ's 5 and 10 to be used by the ISA bus.
Since the Fiji and Pinnacle are ISA cards, they will now be assigned
these IRQ's before the PCI cards can take them.
Next, go to the right column and you should see an entry called
ISA MEM BLOCK STARTS AT:
Set this to D800 (this matches the memory block the Pinnacle took,
as reported in the Win95/98 Device Manager).
You should also see a ISA MEM BLOCK SIZE setting. Set this to 32KB
(default will be 8KB).
Note: These changes force the 32kB upper memory block starting at 000D8000 to
be reserved for use by ISA bus devices (like the Fiji or Pinnacle).
------------------------------------------------------------------------------
If the motherboard you are working with does not allow you to exclude these
Upper Memory Blocks in its BIOS setup, you can achieve similar results by
excluding these memory ranges in Windows 9x Device Manager (not available
in Windows NT 4.0).
Here's how:
1) Open the Device Manager (right-click on My Computer, then click on
Properties, then click on Device Manager).
2) Double-click on the Computer icon at the top of the Device Manager "tree".
3) Click on the Reserve Resources tab
4) Click on the Memory radio button
5) Click on Add...
6) In the Start value: field, enter the base address of the memory range
occupied by the Pinnacle DSP (if D000h then you should enter 000D0000,
or if D800 then enter 000D8000).
7) In the End value field, enter the upper address of the memory range
occupied by the Pinnacle/Fiji (if D7FF then 000D7FFF, or if DFFF then
enter 000DFFFF).
8) Click OK, then click OK again. If you get a message stating that you have
excluded a memory range in use by a device, click Yes or OK to enter the
memory exclusion.
-----------------------------------------------------------------------------
If all else fails, here's another version of the last process that may work
for you. The idea behind this process is to "trick" Plug 'n Play into not
"seeing" the memory address the Pinnacle/Fiji needs to use.
You will need to start with the Pinn/Fiji drivers removed from the system
(remove them from the Device Manager in Safe Mode, then run Cleanup from
the drivers diskette, also in Safe Mode).
1) Set the jumper J9 on the Pinnacle or Fiji to port 250h, non-Plug 'n Play
mode.
2) Reinsert the Pinn/Fiji in its ISA slot. Start up the system and boot to
Windows. The Pinn/Fiji will not be automatically recognized; this is
normal as it is not in PnP mode. Do not install Pinn/Fiji drivers at
this time.
3) Open the Device Manager (right-click on My Computer, then click on
Properties, then click on Device Manager).
4) Double-click on the Computer icon at the top of the Device Manager "tree".
5) Click on the Reserve Resources tab.
6) Click on the Memory radio button.
7) Click on Add...
8) In the Start value: field, enter the base address of the memory range
occupied by the Pinnacle DSP (if D000h then you should enter 000D0000,
or if D800 then enter 000D8000).
9) In the End value field, enter the upper address of the memory range
occupied by the Pinnacle/Fiji (if D7FF then 000D7FFF, or if DFFF then
enter 000DFFFF).
10) Click OK, then click OK again.
11) Shut down and restart the system.
12) After the system is back up, go again to the Device Manager
and remove the memory exclusion in Reserve Resources.
- Right click on My Computer and choose Properties
- Click on Device Manager
- Double-click on Computer
- Click on Reserve Resources and click on Memory
- Click on 000D8000 - 000DFFFF
- Click on Remove
13) Install the Pinn/Fiji drivers following the directions for Non-Plug n Play
Windows 95 Installation in the Getting Started Guide.
14) In the Device Manager, uncheck Use Automatic Settings in the Resources tab
from Properties for your SCSI adapter and video card.
- Right click on My Computer and choose Properties
- Click on Device Manager
- Double-click on Display Adapters
- Double-click on your video card's name
- Click the Resources tab
- Remove the check from Use Automatic Settings
Repeat this process for your SCSI Controller and for any other devices
that use Upper Memory Block addresses.
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If after all of the above the problem persists, before you give up try the
unexpected: Although we recommended that these ISA cards be installed in non
PnP mode, try *again* in PnP mode by removing both Jumpers (J9) and letting
Windows take control. We have seen this method working sometimes after
multiple unsuccessful non PnP attempts.
May the force be with you.
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