Installation

1) Make sure that the correct drivers are being used (the latest available 
   version can always be downloaded from www.tbeach.com.)  

   Note: If multiple versions have been installed, remove the drivers and 
         clean up the system.  

2) Determine what resources that are available.  To view some of the 
   resources currently in use: 

     a) Click Start -> Programs -> Administrative Tools -> 
        Windows NT Diagnostics.  
     b) Various tabs are displayed for IRQs, port addresses, memory, etc.
     c) Print this information or otherwise write it down. 

   Note: not all resources may be displayed for the hardware present in 
     your system.  If you have cards or devices installed in your system 
     that are not displayed, consult the hardware documentation or 
     contact the manufacturer. 

3) Determine what resources are required.  The Pinnacle requires 2 
   available IRQs, 1 32K block of upper memory, and 2 port addresses. 
   In NT, the Pinnacle can only use the following settings: 

     Card type:  MultiSound Pinnacle, MultiSound Fiji

     Control I/O port:  250, 260 (Default) or 270
     Note: This setting MUST match the setting of Jumper J9 on the 
       sound card!  (See the manual for details.)

     DSP I/O port:  140, 150, 160, 210, 230, 280, 290 (Default), or 3E0. 
     Note: Some ASUS/Tyan motherboards use port 290, so don't use this
       setting for those motherboards. 
  
     DSP Interrupt:  5, 7, 9, 10 (Default), 11 or 12. 
     Note: IRQ 12 could be in use if the system has a PS/2 mouse port. 

     DSP Shared memory:  C800, D000 (Default), D800, E000 or E800. 
     Note: If the system has SCSI, it is usually a good idea to use the 
       D800 setting.

     Daughterboard: (No Daughterboard), Universal Master Vol, Yamaha DB50XG,
       Roland SCD-10/15, Turtle Beach Rio, Rockwell WaveArtist or Other. 

     Kurzweil I/O port:  300, 310, 320 or 330 (Default). 
     Note: Many NT systems have network cards, so make sure that the 
       setting chosen does not conflict.

     Kurzweil interrupt:  5, 7 (Default), 9, 10 or 12
     Note: Again, keep in mind that 12 may be unavailable due to a PS/2 
      (small round plug) mouse port.

4) If the required resources are in use, reassign other hardware until 
   they are available.  

5) Install the sound card hardware and drivers, choosing the appropriate 
   settings.

6) The card should work at this point.  If not, see Troubleshooting below. 


Troubleshooting

Blue screen errors: 

  You won't know anything is wrong until you try to boot up, at which point 
  NT displays the blue screen error. 

  Problem: 
  Such errors usually indicate that there is an IRQ conflict.  NT does not 
  generate a warning when two devices are set to the same IRQ - for this 
  reason, it's a good idea to write down all system settings & resources.  
  Such a chart will help avoid setting any two devices in the system to the 
  same IRQ number.   

  Solution:
  1) Remove the sound card hardware to be able to boot back into NT.
     (This is an issue of NT, not the sound card.) 
  2) Remove the drivers from Multimedia Devices. 
  3) Turn off the computer. 
  4) Reinstall the hardware, boot back into NT, and reinstall the drivers, 
     using other IRQ settings.


"No sound device", "No wave device", "Invalid format", "Service not started",
errors:

  These errors appear when trying to play audio or MIDI.

  Problem:
  Such errors indicate that the device driver (or Service as it's called 
  in NT) hasn't started, or has not loaded properly.  This is likely due 
  to a port address or memory range conflict (most common is the memory 
  range.)  

  Solution: 
  Try changing the memory range or port address setting for the device.  

  How to change the Pinnacle resource settings in NT: 
  1) Click Control Panel -> Multimedia -> Devices.  
  2) Make sure the Pinnacle device is listed.  (If not, install it.)
  3) If the device is listed, double-click on it and click the Settings 
     button.  
  4) This will bring up a Configuration window.  Here you can change the 
     resources assigned.  
     Note: DO NOT reinstall drivers to get the configuration window. 
           If you must reinstall the drivers, remove them from the 
           Multimedia -> Devices window before reinstalling them. 

  If there still is a problem, we'll need to check the BIOS settings. 
  The BIOS setup for the computer determines basic configuration. It 
  contains sections for the basics, chipset, advanced settings, PnP/PCI,
  peripherals, power management, and more.  You may see various names 
  for these depending upon the particular BIOS.  

  Note: Be very careful with the BIOS settings as it is possible to 
        render a machine unusable with incorrect settings.  Turtle Beach 
        cannot be held responsible should something go wrong.  Consult a 
        qualified technician if in doubt.

  The newest motherboards have AGP video ports.  You may see a setting 
  in the BIOS for video aperture size.  This seems to have an affect on 
  the upper memory usage.  The setting will default to 64 MB.  You should
  set it to match the amount of video memory on the AGP video card 
  (typically 4 or 8 MB). 

  Another setting that can have an affect on upper memory is memory 
  shadowing.  Shadowing is a form of BIOS caching.  Basicially this will 
  make the system run more quickly.  Make sure that any memory shadowing 
  for the range the Pinnacle is set for (example d000-d7ff), is not 
  shadowed.  Some BIOSes will have a 'reserved' setting which is for ISA
  cards.  You'll want to make the range reserved if the option is present.

  Note: In some systems, upper memory ranges are cached by the manufacturer
        and cannot be disabled.  In those cases, a BIOS upgrade from the 
        manufacturer may correct the problem.

  Finally, upper memory can be reserved for ISA cards.  Look for a 
  "Used Mem Base Address", "ISA Shared Memory", "Reserved Memory" or similar
  option.  What you are looking for is a combination of address setting and 
  a size.  The address should be set to match the Pinnacle and the size 
  should be set to 32K.