Replacement Parts for current products are available to purchase only through
Technical Support. They are not available for sale on our Web Site or in
Retail Stores. Our products come pre-assembled from the factory and we do 
not keep a service parts inventory, therefore the part you need may not 
be immediately available and we may need to order it for you. Please note 
that sales of replacement parts are final. Absolutely no returns.

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A typical case scenario is that house pets seem to favor chewing on cables, 
mics, etc. shorting them out. In fact this issue appears in 'epidemic'
numbers, overshadowing all other issues. No kidding here! We are sorry but 
this is not a manufacturing defect as some have suggested. Of course we 
could have used "heavy gauge" wiring that would have made them cumbersome 
to use, weighing you down, unattractive and expensive. 

To prevent failure of the controller cable, please do not tug on it or put
any pulling stress on the ends of the cable. Also, be careful not to bend 
the "puck." Always disconnect the Puck when carrying the product, so that 
the tip of the 'Puck' does not snap inside the Controller.    

Since Replacement Parts are not usually in stock, they are not available
on our Web Site Accessories page. In order to avoid costly and time consuming
mistakes, they are handled exclusively by our Support staff. If you need a
replacement part for your product, please email:
support@turtlebeach.com

-  Make sure you specify the exact Headphone model as there are 14 of them
-  Since parts can be confusing, please try to describe it as best possible 
-  Include your US Shipping Address. (Sorry we do not ship Internationally)
-  Email a copy of your dated purchase receipt as a small attachment 
-  Make sure to include the purchase date and the Retail Store name.   
   
Our Support Staff will inform you via email of availability and pricing of 
the part you need to replace. Please note that sales of replacement parts are
final. For your own protection, please do not send Credit Card info via email.
Our Support staff will advise you how to safely provide your CC info. 

Replacement Part requests are processed on a *First Come First Serve* basis 
depending on availability in the exact order they were received, Monday-Friday
9:00-5:00 EST on business days only. We observe all national holidays.


Copyright 2008 Voyetra Turtle Beach Inc. 
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