Email: support@turtlebeach.com
FAX: 914-345-2266. For faster turnaround time, please include your email 
address in the Fax.

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Technical Support is available via email. There is NO PHONE SUPPORT. Unless
specifically instructed by your technical support representative, please do 
not send e-mail attachments. Our Email Server will reject them for security, 
viruses as well as Server traffic congestion reasons. Our 'IS' department and 
Firewalls reserve the right to block such email addresses.

Tech Support is not available to Customers who obtained the product illegally,
used, hand-down or via eBay.
 
Please note that Tech Support email is answered on a *First Come First Serve*
basis. Please respect other Customers who have submitted a request before you.
Our staff cannot give a particular query priority over other Customers, even
when pressured by a deadline for a "very important" project. 

Please make sure that you are sending your email to the correct email address.
Sending email to "www.turtlebeach.com", 'from our Web Site' or using Spam
Filtering/Blocking Software may result in not receiving a Reply. 
 
VTB Support Etiquette:
   Please treat our Support Staff in a courteous manner as you would like them
   to treat you. Obscene language will not be tolerated and they reserve the 
   right not to respond to improper email and block such email addresses. 

   In order to be able to offer assistance, they do need *your* help. 
   The fact that they first must cover 'rule-out' the basics, does not imply
   that they regard you as a computer novice. 

   There will be times that they may not be able to resolve technical issues
   specific to a particular 'problematic' system. This does not mean that 
   they are incompetent or that they have not given proper attention to the
   issue.  

VTB Disclaimer:       
   All products are sold on an *AS IS* basis. VTB does NOT warrant that the
   functions of our products will meet your requirements / expectations or 
   that operation will be uninterrupted or error free. You assume the 
   responsibility for selecting the product to achieve your intended results
   and for the use and results obtained from it.
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