Replacement Parts for current products are now available to purchase from our 
Web Site. Each product soon will have a sub-category named "Replacement Parts"
where all of the available items will be listed. Occasionally these items are 
on Back Order status and your order might take a little longer to be
processed. Please note that sales of Replacement Parts are final. Absolutely 
no returns.

For Discontinued products and Replacement Parts under Warranty, please email:
Support@turtlebeach.com. 

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A typical case scenario is that house pets seem to favor chewing on cables, 
mics, etc. shorting them out. In fact this issue appears in 'epidemic'
numbers, overshadowing all other issues. No kidding here! We are sorry but 
this is not a manufacturing defect as some have suggested. Of course we 
could have used "heavy gauge" wiring that would have made them cumbersome 
to use, weighing you down, unattractive and expensive. 

To prevent failure of the controller cable, please do not tug on it or put
any pulling stress on the ends of the cable. Also, be careful not to bend 
the "puck." Always disconnect the Puck when carrying the product, so that 
the tip of the 'Puck' does not snap inside the Controller. 

Headphones that have long cords (such as the X1 16'): Please make sure that
you occasionally untangle them before the twisting breaks the internal 
contacts. 
  

Copyright 2008 Voyetra Turtle Beach Inc. 
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