VTB General FAQs - Frequently Asked Questions


Knowledge Base / Downloads General Customer Service Overview Installation Compatibility Configure / Use Troubleshooting Power Tips 3rd Party File Downloads Patches Documentation Select another product	VTB General FAQs All files and documentation are offered on an AS IS basis and you assume full responsibility for using them.
	General Customer Service Defective product - How Do I return? RMA Procedure Demo version comes up but I paid for it - Activate Demo To Full Demo version Downloaded - Do I Download again to buy it on line? Downloadable program incomplete - download helper software Downloadable Software - Duplicate On-line Orders of the same product Downloadable Software - What do I do if my Computer Crashes? Downloadable Software - What You Purchase Downloading Trouble Error: "Contact Technical Support (ERR-MX)" - License / Copyright Getting Technical Support Licensing for 2 or more computers - Software OEM Voyetra software OEM vs. Retail product On-Line Order - Change of Address - Wrong product - Incorrect info - Tracking info, etc. On-Line Order - Confirmation Email not received On-Line Order - Shopping Cart is Empty after entering all info Product ID - Reinstalling, Updating etc. Product ID / Serial Number - Registration Product ID > Serial Number - Lost Rebates Registering and Unlocking the Software for use - Firewalls, Filtering software etc. Registering and Unlocking the Software for use - More about Firewalls Registration - Internet Connection - How To: Registration: How to Register our software - Step By Step Registry Warning! Replacement CDs Replacement Parts Replacement Parts - Glossary of Cables, Jacks, Plugs etc. RETURN / REFUND POLICY RETURN / REFUND POLICY - Software Shipping Information Technical Support Terms and Conditions of Purchase Upgrade - On Line Upgrade Purchase Difficulty Warranty and End User License Overview / Description / Features / Specs Which Turtle Beach card do I have? - (Chipsets on TB cards) _Discontinued Products 64 bit Drivers & Support Cables - name & size conventions Comparison Chart - Which One? Sound Cards PCI Comparison Chart - Which One? Sound Cards USB Comparisons - Which One? Headphone Series Comparisons - Which One? Video Advantage® Series Comparison Chart DELL - Customers who received a Turtle Beach card with their Dell system Digital Audio vs. MIDI - What's the difference Digital Music File Basics Discontinued Products - Hardware & Software Dolby - setting up surround speakers - Dolby Labs' tutorial Dolby 5.1 Surround Sound - Dolby 5.1 Surround Sound: Digital/Analog - Which One? (Audio Advantage series) Dolby 7.1 Surround Sound - What is? Dolby, AC-3, PCM, Decoding Full Duplex operation in current Turtle Beach Soundcards General Information on Downloading Files How to find files in Windows Legacy Products - Voyetra 8: The original rackmount analog polysynth Microphone - Specs MIDI - General Info link Motherboard Chipsets and Why You Should Care About Them MP3 - What is? Multisound Series legend Order of Connectors - TB ISA / PCI Cards Polyphony vs. Voices - What is? S/PDIF Optical Digital In: What is it meant for? Skype or other Internet Phone apps and Headphones? Sound Cards (PCI & USB) - General FAQ Sound Cards that work well with a Cancun Soundcard choice / Output Comparison USB Port / Hub Compatibility Video Resolution - How to change it (Win 95) VTB General FAQs Which model Turtle Beach Montego is right for me? Which Turtle Beach card do I have? - (Chipsets on TB cards) Windows Legacy Discontinued platforms: Windows 98 and Windows Me support info Installation Product ID / Serial Number - Lost _End-User License Agreement _OEM vs. Retail product Administrator Rights - Windows XP Antivirus Software - Disable Before Installing and if you run into problems BUILT-ON SOUND CARD Removal CD-ROM defective? Disabling built-in sound cards Drivers for older Windows Operating Systems Drivers listed in Device Manager (Win 9x) Error 5009 : 0x8002802b - Install Shield Error: "Can't Write To Temporary Directory" when installing Voyetra software Error: "Contact Technical Support (ERR-MX)" - License / Copyright Error: "Do you want to completely remove the selected Application" Error: "Not Signed Driver or No Digital Signature" Error: "Product ID is invalid" Error: "SetupDLLSetupDLL.cpp" Installation - Windows cannot find files or drivers Installation issue - CD-ROM defective? Installing - How to remove old card before installing new one (Win 3.x) Installing - How to remove old card before installing new one (Win 9x) Installing other Software included on the CD Installing Windows Applications or Hardware tip MIDI Cable Connection Charts (Joystick & USB) Plugs Jacks Connectors Temp directory - What it is and how to check or create one. Trial / Demo version - issues Uninstalling a Windows program - How To Win 95 - Reinstalling Windows Multimedia Services Win 95/98 - How to uninstall TB sound cards properly Windows Update or XP Service Pack 2 Drivers Windows Vista Windows Vista and MIDI information Windows Vista Installation Windows Vista Quirks (some of them) - Audio Mixer - MIDI Not Available Windows Vista Support for current & discontinued products Windows Vista Ultimate Compatibility Chipset Info / Recommended Performance Updates - PCI Cards Compatibility with new 64 bit platforms: Hardware, Drivers, Windows XP x64 Dual CPU (SMP) eMachines S/PDIF - Connection and 'handshake locking' w. 3rd-Party Digital Devices SoundMAX HD Audio chipset onboard issue Windows Operating Systems in other Languages Configure / Use CD Audio Cable Pinouts Legacy soundcards in new PC configurations Manuals MIDI - 101 - Setup for Internal Playback & External MIDI Keyboard Synth MIDI - how do I connect my MIDI keyboard to my computer? (Advanced) MIDI - how do I connect my MIDI keyboard to my computer? (step-by-step) MIDI - Newbie Issue 1 MIDI - Newbie Issue 2 - 'MIDI Monitor' Testing Utility MIDI - Newbie Issue 3 - Driver? MIDI - What about it? MIDI interfaces - Standard vs. USB MIDI interfaces - USB MIDI To Wave Conversion (Mixdown - Making a Mixdown) MIDI To Wave Conversion (Mixdown - Making a Mixdown) in detail explanation Multiple Sound Cards - How do I choose between them in Windows 3.1? PnP and non PnP cards SCSI ID Numbers - How to Set Speakers - No Sound Speakers positioning Volume Level change on reboot Win 95 - How to change resource settings Win 95 - Restoring Default File Associations Win NT - Setting Task Priority Troubleshooting Audio - Full-duplex requires two free DMA channels. Audio - Recording and avoiding pops and clicks (Win 9x) Daughterboard - no sound DirectX - Troubleshooting Error 1628 "Failed to complete script based install" Error code 5009:ox8002802b Error: "An error occurred during the data move:-623" Error: "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT Error: "Cannot find SHELL.DLL" Error: "Cannot Open MIDI In" or "MIDI Input device not installed" Error: "Do you want to completely remove the selected Application" Error: "Incompatible version of the RPC Stub" Error: "ISINST30 Caused a General Protection Fault" with Mswheel.exe Error: "Notation Font not installed" - SPW Font Error: "The specified device is in use, wait until it is free and try again" Error: "The system file not suitable for running MS-DOS & MS Windows applications" Error: "unable to install InstallShield scripting runtime: 1607 Error: "Unknown PCI Device" Error: "Wave Device Is Busy" Error: ISSET_SE (GPF) Error: Msvcirt.dll File Is Linked to Missing Export Msvcrt.dll (Q296551) Force Feedback Joysticks and MIDI (conflict) Games - Games - Troubleshooting - What to check first GPF error - what is it? Ground Loops - Hum coming through speakers or headphones Instruments Do Not Sound The Same - MIDI IRQ 9 causes ISA sound card not to work IRQ usage by PCs IS-20 set errors when installing software Joystick - Force Feedback and MIDI (in detail) Joystick/Gamepad reports: "Not Connected" Latency MIDI - can't play downloaded MIDI files (Win 3.1) MIDI - Delayed Sound "MS GS Wavetable SW Synth" MIDI - I downloaded some MIDI files and I cannot hear them MIDI - when I play my external keyboard, the program doesn't see the MIDI input MIDI Input problem - No MIDI In MIDI Latency MIDI Output problem - No MIDI Out Missing Multimedia Services (MCI devices) MMSYSTEM Error Messages No sound No Sound - General On board Audio causes problems - Realtek ALC 850 PCI Conflicts - general - BIOS Recording - I can't seem to record audio with AudioStation32 Resource Conflicts - resolving - Win 3.1 Resource Conflicts - resolving - Win 95 Resource Conflicts - resolving - Win NT 4.0 Static/Popping/Crackling noises Troubleshooting - If All Else Fails! - Hardware Troubleshooting - Uninstall and reinstall in a different PCI slot Troubleshooting 1 Troubleshooting Playback Problems Troubleshooting sound problems in Windows 95 Troubleshooting tips for improved digital audio performance Troubleshooting Tips for PCI Turtle Beach cards USB Gaming Keyboard/Mouse + SRM = USB Controller Bandwidth Exceeded USB to USB Keyboard - instead of Standard (Round 5-pin Din) MIDI In/Out connectors Win 95 - How to create a system summary report Win 95 Tips Win 9x - Upgrading motherboard? Reinstall Windows Windows Update and Turtle Beach Sound Card Drivers Winhlp32 Help Files - How to open in Windows Vista Power Tips Audio to MIDI ? AudioView 32 - Optimizing (step by step) Cable Guide CD Burning - Getting Best Results (Windows 95/98) Connections - How do I connect my guitar amp directly to my sound card? Creating audio CDs DC Coupling vs. AC Coupling Digital Audio - Sampling Rates Digital Audio 24/96 Digital Audio concepts DVD Regions How do I convert wave files to MIDI tracks? How To: Disable Unwanted Services in Windows - Advanced InstallShield Updater service: How To Turn It Off MIDI - NRPN Non Registered Parameters MIDI - what is MIDI Mapper? (Win 3.1) MIDI concepts MIDI Mapper (Win 3.1) MS API: "Wavoutsetpitch" support - Advanced Notating Acoustic Instruments? Notation - UK to American notation terminology Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 1 Recording LP Phonograph Records & Cassette Tapes to .WAV file for CD burning 2 Recording LP phonograph records to .WAV file for CD burning (FAQ) Advanced Recording your material for music production 101 for Dummies! How To S/PDIF - how to use S/PDIF - Recording from DAT or MiniDisc to hard disk (Windows 95/98) S/PDIF - type of cable S/PDIF - what is? S/PDIF - What Is? Sampling SCSI - Quick Glossary of Terms USB (Universal Serial Bus) - throughput considerations Vtray - How to customize the menu of the Voyetra tray icon Win 95 - What entries should be in the startup files - autoexec.bat, config.sys Win XP - Unsigned driver preferences - Set Up - How To 3rd Party 3rd Party Connecting my Computer to my Stereo - How to: Drivers for Alternative PC Operating Systems Joystick - Force Feedback - MIDI port address settings for Force functionality Joystick - Force Feedback - Obtaining a Serial Adapter Joystick - Sidewinder 3D Pro - What is the switch for & analog mode setup Mic - Echoing problems - Feedback! Mic - my "pro" Mic does not work Mic - Upgrade? Mic level setting in "Dragon Naturally Speaking" Mic Recording Setup Mics - types of microphones Mics and voice recognition software Multiple Sound Systems Music related Web links Optical Digital Out and Boston Acoustics BA735 Speaker System Reveal drivers (not supported by VTB) S/PDIF - Word Clock - Master / Slave synch - Advanced - Sample Rate explanation S/PDIF - Word Clock - Master / Slave synchronization - Advanced Skype - Selecting the USB Phone in Skype SNG - Sequencer Plus format support SysEx - documentation on hex values - Advanced SysEx info - Advanced Temp directory - How to Empty / Delete Traktor DJ Unzipping files - how to unzip/extract files Useful Items for Computer Audio setups available from RADIO SHACK Visual problems - Flickering, Grainy Picture etc. Windows MIDI Watch Yamaha UX16 USB MIDI interface

	Patches / Apps / Utilities	Size	Date	Description
	1khz30seconds.mp3	480653	5/9/2008	1kHz30seconds.mp3
	livemix.zip	166280	4/29/1999	PC Mixer for DoPro with SB Live \| You need this ONLY if you use the SB Live and your DoPro is older than 1/1/2000
	vctl.dll	112672	4/8/1998	Version 1.70 of vctl.dll \| If needed, it should be copied in the C:\Windows\System folder replacing the older version
	FAQ Text	Size	Date	Description
	8909999.txt	569510	7/1/2008	FAQ sheet.
	canfx_9x.exe	57533	8/25/1999	WINDOWS 9x, ME \| Self-extracting executable: "Cancun Effects Editing" mini-tutorial in HTML format (includes example MIDI file)
	canfx_nt.exe	57550	8/25/1999	WINDOWS NT 4.0 \| Self-extracting executable. "Cancun Effects Editing" mini-tutorial in HTML format (includes example MIDI file)
	digrec9x.exe	792921	8/25/1999	WINDOWS 9x, ME \| Self-extracting executable: "Digital Audio Basics" mini-tutorial in HTML format (includes example Audio files)
	digrecnt.exe	792938	8/25/1999	WINDOWS NT 4.0 \| Self-extracting executable: "Digital Audio Basics" mini-tutorial in HTML format (includes example Audio files)
	midihook.mpg	1636096	2/8/1999	MPEG video showing how to connect your MIDI keyboard
	record95.zip	13126	11/27/1996	Audio Recording in Windows 95 - tips and techniques
	studio9x.exe	220210	8/25/1999	WINDOWS 9x, ME \| Self-extracting executable: "Home Studio Recording Basics" mini-tutorial in HTML format
	studiont.exe	220227	8/25/1999	WINDOWS NT 4.0 \| Self-extracting executable: "Home Studio Recording Basics" mini-tutorial in HTML format