VTB General FAQs - FAQs

All files and documentation are offered on an *AS IS* basis and you assume full responsibility for using them.
Registering and Unlocking the Software for use - Firewalls, Filtering software etc.
In order to Register and use the software, you need to make sure that:

  * You are NOT trying to Register this software from the Registration page 
    on our Web Site. This program will Register ONLY from within the program,
    from the system it will be used: Help > Register > enter your own unique,
    valid Product ID.  

  * Your Internet Connection must be active during the installation. 

  * You must use a valid "Year Of Birth" not how OLD you are but the YEAR! 

  * Make sure you turn off any "cookie blocking", "pop up killer", 
    "spam killer", "Cyberpatrol" or any other anti-spamming software.

  * Your Browser (Internet Explorer) must be set to "accept cookies"

  * Temporarily disable all Firewalls you may be running. Firewalls are often
    included in the Operating System, with Routers, with Antivirus Software 
    (such as Norton Internet Security) and with ISP dialup software. 

        Any active firewall that is running needs to be disabled 
        *independently*. Disabling only one of them does not disable
        other firewalls you may have in your System.

  * Routers like the Linksys series, offer security via "Zone Alarm". You may
    need to disable it temporarily and connect directly through your modem
    to allow for the Registration process to complete.

  * Boot up the computer in Windows Safe Mode with Network Support and try 
    registering this way. Press F8 during bootup. If you can, then you know 
    that one of your Windows programs or your ISP provider is filtering and 
    blocking the Registration. 

  * The following packets need to be sent out in order to register:

                  TCP on Port 80
                  UDP on Port 0 (needed for Internet Gaming services too)

        If you have a firewall running when you send your registration 
        through, these packets CANNOT be sent and Registration will fail. 

  * If for Security reasons you are behind a Company, Government, Educational
    or even a Private Firewall, depending on the Settings and Permissions on 
    the Firewall - set by the Network Administrator - you may or may not be 
    able to Register the software and use it.  If you are having difficulty
    registering the software in such an environment, you may need to contact
    your system administrator. 

  * At this time of rampant Internet fraud, virus attacks, spam etc., 
    Microsoft - as a protection measure - also provides similar restrictions
    from within the browser (Internet Explorer) through Security Settings 
    or the way the browser is setup to treat "cookies" as well as from within
    their latest Operating System (Windows XP).

  * ISP providers have recently started blocking & filtering, although 
    they may deny it. We just found out that some ISP providers even block
    the Standard HTTP ***Port 80*** which defeats the purpose of paying for
    an ISP provider service in the first place.

  * All these measures as good as they are offering us protection, 
    may nevertheless get in the way of the Registration process.   

                              *****

    Domains that usually block the Registration process:
    .GOV
    .ORG
    .EDU

    @earthlink.net   

         A good number of customers who are using Earthlink as their 
         ISP provider experience registration problems.


                            **********************

RESOLUTION! 
    If all else fails, please find a woraround in the article titled:
    'Registering and Unlocking using a different Computer - Workaround'
_____________________________________________________________________________