USA, Hawaii, Alaska and Puerto Rico:
We utilize UPS (within the continental USA) and UPS 2nd Day Air (for Hawaii,
Alaska, and Puerto Rico) for shipping all standard online merchandise. We
automatically calculate the shipping cost for your items based on the Country
& State you've entered on the "Shipping Information" form. Oversized products
may incur higher shipping costs.
- Baskets containing only Downloadable Software incur no shipping cost.
- UPS Next-Day is available only in the continental USA. Additional shipping
costs will apply.
- UPS Next-Day service is next business day after your charge is approved
and the shipment is picked up for delivery by UPS.
- UPS does not deliver on Saturdays, Sundays or holidays.
The shipping choices available from our on-line store are for UPS Delivery
Services, not any guarantee of date of delivery. For Example: "UPS Next Day
Air" service means that your package will be delivered the next Business Day
after your order has been approved, processed and picked up by UPS - not the
day after you place your order. Shipment times vary for packages sent by UPS
Ground Service. A package sent by UPS Ground to the West Coast may take up to
8 business days for delivery.
International Orders:
We do not ship Internationally as it is too expensive and there are too
many problems. You may find a list of all available North American and
International Distributors, Resellers and Retail Stores on our Website under
the Support section. If a certain Country is not listed, that means that there
is no Distributor in that particular Country. Please note that some of our
products may not be available Overseas. We cannot know whether a particular
Distributor has stock of a particular product at any given time. If all else
fails, you should be able to order the product you are looking for from an
on-line service such as Amazon.com etc., who may also ship Overseas. Please
note that we do not service, and our Warranty does not cover, units purchased
and/or used outside the USA.
Canada:
We ship via UPS Worldwide Expedited Service to Canada. UPS guarantees delivery
within three days to most destinations, after they have received a package.
While this service is expensive, it is very convenient and provides 'peace
of mind' as your package will not be delayed or subjected to unexpected
additional Brokerage Fees imposed by Canadian Customs. A valid daytime phone
number is required by UPS for delivery purposes, as it may be necessary to
contact you regarding any delays or problems with your order. Therefore,
orders without a valid daytime phone number cannot be processed.
Insurance:
A nominal charge for insurance on orders of $100.00 or more will be
automatically added to your order (UPS charges $0.35 per $100.00 declared
value).
International Orders of electronic Downloadable Products:
Our on-line store automatically calculates the VAT (Value Added Tax) for
Countries that are members of the EU European Union. The VAT percentage varies
from Country to Country. More info on this:
http://ec.europa.eu/taxation_customs/common/international_affairs/
enlargement/index_en.htm
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