Terms and Conditions of Purchase
  
Ordering Information Payment Methods Shipping Information Returns Policy:
 
Products purchased on our web site are subject to the following terms and
conditions. Voyetra Turtle Beach, Inc. ("VTB") reserves the right to change
these terms and conditions without prior written notice and at the sole
discretion of VTB. The sale of VTB products shall be governed by the laws of
the State of New York excluding the conflict or choice of law provisions as
well as export laws and regulations of the United States of America.
 

Ordering Information:

Business Hours
Our office hours are from 9:00 AM to 5:00 PM EST, Monday through Friday.

We observe all US National Holidays.
Phone: 914-345-2255
Email: esales@turtlebeach.com sales@turtlebeach.com support@turtlebeach.com

Order Processing:

All orders, including "Next Day delivery" will normally be processed and ship
on the following business day. If you place an order on a holiday or weekend,
this order will normally ship on the second business day after it was placed.

Order Changes:

Because of time-sensitive shipping schedules, any changes to an on-line Order
(including address or email correction) should be requested in writing via
email, always referencing the Order number. Additional information may be
requested for verification and security. The most efficient way to contact us
is to Reply to the Confirmation email you received, which contains all the
necessary information. While we can apply any changes prior to shipment, only
FedEx can make changes to the shipment after FedEx has received the package
for shipment. After this, it is the customer's responsibility to contact FedEx
directly to make any changes to the shipment. Please note that we reserve the
right to refuse to process any order.

Order Verification:

Before you submit your order please verify that all the information you
entered is correct. If you make a mistake in your email address, your
Confirmation email (containing valuable purchase information as well as your
unique License number in the case of Software) will be delivered to that
(possibly invalid) email address. Please double-check your info before you
submit your Order. You must save or print this order for your records. 

Order Correction:
If you realize that you made a mistake entering the email address or shipping
address, please send an email ASAP to: esales@turtlebeach.com referencing the
Order number and your correction request. A $10.00 service fee will be charged
for items returned due to refusal or incomplete / erroneous shipping address.

Order Confirmation:

Within one hour after your order is completed, you should receive a
confirmation email with your Order number. If you do not, please send an email
to: esales@turtlebeach.com. Please make sure that you do not have any
anti-spamming, filtering or blocking software enabled, as this may prevent you
from getting your email.

Order Tracking:

You will receive a confirmation email from FedEx with your Tracking number
within 24 hours of your order being shipped. If you did not receive it, please
Reply to the Confirmation email requesting that we re-send it. The shipped
package will also include a copy of the "pick-ticket" for your order. A copy
of your invoice will either be mailed to your shipping address or included in
the shipped package.

Minimum Order:

Our minimum order for shippable goods is $20.00 (merchandise value before tax
& shipping charges are added). Due to the high cost of processing small
orders, there will be a $3.00 service charge added to any order that falls 
below this minimum.

Pricing:

Prices listed on our web site are FOB Elmsford, NY, payable in U.S. dollars.
Prices and specifications of all products may change without notice. If an
item appears in a particular web page with an incorrect price, the accurate 
price will be shown on that item's "product page," which shows the item and 
the red "Buy It" button. Prices do not include charges for shipping and 
handling, and taxes. Separate charges for shipping and handling will be shown
on the check out page, confirmation email and/or invoice. You should always 
check that the final price and selected product are correct before completing
your order.

Sales Tax:

VTB is obligated to collect sales tax for purchases delivered to customers
located within the State of New York. Unless the customer provides a valid and
correct tax exemption certificate applicable to the product ship-to location
prior to VTB's acceptance of the order, Customer is responsible for sales and
all other taxes associated with the order. For International orders, Customer
is responsible for all additional Customs, Duty or Brokerage fees, as well
as any VAT (Value Added Tax) that may be applicable to that Country.

Non-Stock Items:

We normally stock everything advertised on our web site, however some products
may not be available for immediate delivery. VTB reserves the right, without
liability or prior notice, to revise or discontinue any products or to cancel
any order. In such cases, VTB may ship products that have equivalent
functionality and specifications of the products ordered. In such a case, a
Sales representative will contact you prior to shipment.

Products:

Our policy is to implement product updates, improvements and/or revisions as
deemed necessary. We may revise and discontinue products at any time. Please
note that some upgrades may not be available for online shopping. You may
contact our Sales or Support department for more information.

Payment Methods:

Credit Cards:

We accept the following Credit Cards: Mastercard, Visa, Discover and American
Express. Our on-line store is not setup for and it will not honor Debit Cards.
For transaction security purposes, we may require additional information about
your credit card account. Payments made by credit card are subject to the
approval of the financial institution issuing the credit card. VTB shall not
be liable in any way if such financial institution refuses to accept or honor
the credit card for any reason. If authorization cannot be obtained for your
charge card at the time of shipment, you will need to make arrangements for an
alternate form of payment.

Other Methods:

We can only process orders paid for with guaranteed funds: money order,
cashier's check or certified check in US $ currency, drawn on a U.S. Bank
ONLY. 
Orders will be processed only after we receive the guaranteed funds for the
price of the Product, Shipping and Handling and Taxes where applicable. Please
note: This does not apply to Downloadable versions of our software, which are
available for purchase only electronically through our on-line store with a
Credit Card.

Returned Checks:

There will be a $20.00 returned check charge added to the face amount of any
check returned to us, plus any legal fees incurred.

C.O.D.

We do not accept C.O.D. orders.
 

Shipping Information:
 
We cannot ship to Post Office boxes or military addresses (APOs)

USA, Hawaii, Alaska and Puerto Rico

We utilize Fedex (within the continental USA) and FedEx 2nd Day Air or Ground
(for Hawaii, Alaska, and Puerto Rico) for shipping all standard online
merchandise. Our on-line store receives the Shipping Charges directly from
FedEx. The on-line store automatically calculates the shipping cost for your
items based on the Country & State you've entered on the "Shipping
Information" 
form. Oversized products may incur higher shipping costs.

* Baskets containing only Downloadable Software incur no shipping cost.
* Next-Day is available only in the continental USA. Additional shipping costs
  will apply.
* Next-Day service is next business day after your charge is approved
  and the shipment is picked up for delivery by FedEx.
* FedEx does not deliver on Saturdays, Sundays or holidays.

The shipping choices available from our on-line store are for FedEx Delivery
Services, not any guarantee of date of delivery. For Example: "FedEx Next Day
Air" service means that your package will be delivered the next Business Day
after your order has been approved, processed and picked up by FedEx - not the
day after you place your order. Shipment times vary for packages sent by FedEx
Ground Service. A package sent by FedEx Ground to the West Coast may take up
to 8 business days for delivery.

International Orders:
We do not ship Internationally as it is too expensive and there are too many
problems. You may find a list of all available North American and
International Distributors, Resellers and Retail Stores on our Website under
the Support section. If a certain Country is not listed, that means that there
is no Distributor in that particular Country. Please note that some of our 
products may not be available Overseas. We cannot know whether a particular
Distributor has stock of a particular product at any given time. If all else 
fails, you should be able to order the product you are looking for from an 
on-line service such as Amazon.com, JandR.com, etc. who may also ship
Overseas. Please note that we do not service, and our Warranty does not cover,
units purchased
and/or 
used outside the USA.

Canada:
We ship via FedEx International Economy to Canada. FedEx guarantees delivery
within three days to most destinations, after they have received a package.
While this service is expensive, it is very convenient and provides ‘peace of
mind’ as your package will not be delayed or subjected to unexpected
additional 
Brokerage Fees imposed by Canadian Customs. However, in some cases you still
might have to pay for Sales Tax that may be applicable. A valid daytime phone
number is required by FedEx for delivery purposes, as it may be necessary to
contact you regarding any delays or problems with your order. Therefore,
orders 
without a valid daytime phone number cannot be processed.

Insurance:
A nominal charge for insurance on orders of $100.00 or more will be
automatically added to your order (FedEx charges $0.35 per $100.00 declared
value).

International Orders of Electronically Downloadable Products:

Our on-line store automatically calculates the VAT (Value Added Tax) for
Countries that are members of the EU European Union. The VAT percentage varies
from Country to Country. More info on this:

http://ec.europa.eu/taxation_customs/common/international_affairs/enlargement/
index_en.htm

Partial Shipments:

A Sales representative will contact you if any item is out of stock and cannot
be shipped with the rest of your order. You will be asked if you want your
order to be shipped partially or complete. We will hold your order for a
period of no longer than 30 days so that all merchandise can be shipped 
together.

Backorders:

Occasionally we must backorder items that are out of stock. Backorders are
held for 30 days; if the product is not in stock within this time, your order
will be cancelled and you will be notified of the cancellation. If the price
of the out of stock line item is less than $20.00, the invoice will indicate
"Please Reorder" and you will need to order that item as part of a new order
totaling $20.00 or more when the part becomes available.
 

Return Policy:
  
Order Cancellation:

An order cannot be cancelled once it has been processed, unless the ordered
item is unavailable. 
All return shipping and any additional fees are to be paid by the customer. 
Electronic Purchases of Downloadable products cannot be cancelled. You do not
purchase the Download, which is available free of charge as a Demo to Try in
your system prior to purchasing. Instead, you purchase the Product ID /
License to use the fully licensed program in one computer system. 
To request cancellation of unshipped or backordered items, please send an
email to: esales@turtlebeach.com by 3:00 PM EST on the day the order was
placed. The email subject should include the Order number. If the order was
placed after 3:00 PM EST, or during a holiday or weekend, please send an email
to esales@turtlebeach.com by 11:00 am on the next business day. A transaction
processing fee will apply for cancellations that were requested outside the
above mentioned time periods. Orders that were already processed by our
Shipping department cannot be cancelled and Customers are responsible for all
additional Shipping charges to and from the Company, as well as restocking
and/or transaction processing fees. 
In addition to the return shipping charges, a $10.00 service fee will be
charged for items returned due to refusal, incomplete / erroneous shipping
address or unauthorized returns. 

Returns:

We can only exchange items that are defective or damaged.

Refunds:

Software products are not refundable. Sales of Software products are final. 
For Hardware products purchased directly from us, please send an email to:
esales@turtlebeach.com with your VTB on-line Order number to see if we can
help resolve your issue. 
A 15% Restocking fee applies to all returns within 30 days of the date of
purchase. 
Additional restocking fees will apply for any missing components, cables etc. 
Shipping charges are not refundable as our shipping carriers will not refund
their costs to us. 
Any returned product must be in its original packaging and in re-sellable
condition. 

To Request a Return Authorization (RMA) for a refund:
Send an email to esales@turtlebeach.com. The subject should include the Order
number. 
The Sales Representative will apprise you of your return eligibility and/or
any additional action(s) that must be taken. 
Given that the above stipulations are met, you will be issued an RMA number
(Return Merchandise Authorization) that will be emailed to you with detailed
instructions. 
You must ship the merchandise back to VTB with the RMA number clearly marked
on the outside of the packaging. 
Unauthorized packages without a valid RMA # will be refused by our shipping
department and returned to sender at the sender's expense. 
Include the packing slip and a copy of the order in the package. 
All return shipping is to be paid by the customer. 
We must receive the return within 20 days after you receive your RMA number.
The RMA number will expire on the 21st day after it was issued, at which time
any returned product/s will be refused. 
Please ship the product back to us via a traceable method.
 
Return of a Purchase from a Retail Store:

If you purchased a product from another retail or online vendor, while we're
happy to try and resolve issues, any returns do have to be coordinated through
the point of purchase, subject to their return policy.

Product Functionality:

All products were designed for the Operating Systems and associated hardware
that are listed on their boxes and on our Web Site (usually in System
Requirements or What Do I Need). For Downloads this information is listed on
the product's Web page(s). Demo versions of our Software products are also
available to Download to try in your own system free of charge, on the product
page under the Try It button. This way, you can ensure functionality,
compatibility and satisfy all your expectations, before committing to a
purchase. Use of our products with unlisted Operating Systems is not
recommended, not supported and it does not constitute reason for a refund or
reimbursement of any kind. VTB makes no warranties that our products will
function as expected in unconventional or problematic system configurations.
Likewise, VTB does not provide any guarantees for compatibility with 3rd Party
products.

Claims for Damages:

Claims for damages or errors must be made within 5 days of receipt. Claims for
damage must first be reported to the delivering carrier (save all packing and
cartons).

Intellectual Property:

Any and all intellectual property rights associated with the Site and the
text, software, music, sound, photographs, video, graphics, domain names,
URL's, advertisements, commercially produced information, and other materials
contained on the Site ("Intellectual Property") are the sole property of VTB
or its third party licensors, and, except as provided in this Agreement, may 
not be copied, reproduced, modified, uploaded, downloaded, transmitted, or
distributed in any way.

Except as provided in this Agreement, VTB does not grant to you any express or
implied rights to VTB's or any third party's Intellectual Property. The VTB
Intellectual Property is protected by copyright, trade secret, and other
intellectual property laws and by international treaties, all of which provide
rights and obligations that are supplemental to the rights and obligations set
forth in this Agreement.

Product IDs/Licenses that are released with our software and hardware are
unique per Customer and *cannot* be shared with other users. All VTB Software
is protected under US Copyright Laws and International Treaty. Provisions.
Using an "illegal" non-licensed Product ID – Software that was not purchased –
constitutes copyright law infringement and is punishable. We reserve the right
to refuse Registrations that have violated this agreement or the EULA (End
User License Agreement).

Unauthorized reproduction or distribution of the software, or any portion of
it, may result in severe civil and criminal penalties, and will be prosecuted
to the maximum extent possible under the law.

The purchase price for the Software grants you a License to use one copy of
the Software on a single computer. You may make copies of the Software solely
for archival purposes. Additional Licenses must be purchased for use in
additional computers.

Scope:

This Terms & Conditions represents the Terms & Conditions and supercedes all
other agreements, written or verbal between VTB and customers who place an
order through our Online Store or our Sales representatives.
_____________________________________________________________________________