In some cases, the Stream Mic may not be recognized by the Turtle Beach Audio Hub. First, make sure your Stream Mic is in Xbox Mode, then select the link in the bottom right corner of the Turtle Beach Audio Hub Window to download the Turtle Beach WinUSB Driver. You can also download the WinUSB driver for your Windows operating system below:
If you previously had an Elite 800X, Stealth 500X, or Stealth 420X Turtle Beach headset installed, you may have an old version of the Turtle Beach WinUSB Driver. You’ll need to uninstall that and install a newer version. To uninstall the Turtle Beach WinUSB Driver:
- Disconnect your Stream Mic from the PC’s USB port.
- Go to Start > Control Panel > Programs and Features.
- Find Turtle Beach WinUSB in the list of programs, click on it, and Uninstall.
- Download and install the new WinUSB Driver:
If the Stream Mic still cannot be detected by your PC, please contact our Support Team.