Stealth 700 for Xbox One - Troubleshooting the Wireless Connection

If you believe you may have encountered interference-related issues when using the Stealth 700 wireless headset for Xbox One, such as audio drop-outs, or other intermittent audio issues, please first check the following.


1. First, confirm that the headset is successfully paired to the Xbox One console by completing the pairing process, as instructed here. In addition, make sure the headset firmware is updated (full instructions here), and that the headset is charged (for more information, click here).

2. Make sure the Xbox One Firmware is up-to-date. (Full instructions here.)

3. Try the following steps:

  1. Power Off the Xbox One console.
  2. Disconnect the Power Cable from your Xbox One, and wait 20 seconds.
  3. Reconnect the Power Cable to your Xbox One.
  4. Power On the Xbox One using the Power Button on the front of the Console.
  5. Re-pair the headset to the console, using the Connect Button on your Headset and the Enroll Button on your Xbox One Console.
  6. Once your Headset and Console are paired, connect the controller via USB to the console and turn the controller On.

    **Use a standard USB Micro Cable; if you do not have one, you can use the USB Charge Cable included with the headset.**

While your controller is connected through USB, do you still experience the drop-out issues you encountered before?

If the issue is fixed, try disconnecting the USB Cable and continuing to use your Xbox One. Is everything working without issue?

4. Move the headset so that it is in direct line-of-sight of the console. Does the issue persist? Then, move the headset closer to the console. Does the issue persist?

5. Make sure there is no WiFi router or other high-powered wireless device within 5 ft (1.5m) of either the headset or console itself while in use. Depending on the strength of your particular router, you may want to increase the distance beyond 5 ft, to be absolutely sure. In addition, please make sure that any other wireless headsets (Turtle Beach or otherwise) are powered off and disconnected from any power source when using the Stealth 700 headset.

6. Additionally, even if there is no WiFi router located in the immediate vicinity of either the headset or Xbox One console, a good test is to temporarily disable (power off) the router and then test the headset on your console by playing a single-player or offline game. If the same issue does not persist, it is safe to assume the router is indeed causing wireless interference between the console and headset.


ADVANCED

Turtle Beach is not responsible for third-party equipment. Please do not attempt the following unless you are familiar with changing router settings and/or networking.

The Stealth 700 for Xbox One includes a dual-band antenna, which can use either 2.4GHz and 5GHz frequencies, similar to most Wi-Fi routers. If you have completed the steps above, and can confirm your Wi-Fi router is indeed causing interference for the headset, you may be able to resolve this by restricting your Wi-Fi router to operate on one frequency (2.4GHz or 5GHz) only. This way the headset can operate on the unused frequency, while the router uses the other, hopefully preventing any further interference between the two. This can be done within your router/networking settings; however, the process to complete this will vary between model and manufacturer for each router.


If the same, seemingly interference-related issues continue to occur, please contact our support team: Contact Support


Comments

31 comments

  • Avatar
    Harm Veenstra

    Please check all the comments on https://www.amazon.com/Turtle-Stealth-Premium-Wireless-Surround-Headset/dp/B072M6WZSY?th=1 , I just waisted a day trying the fix the problem I have with this headset.. Hissing sound in the left speaker, disconnects from Xbox so many times that I can't play / partychat normally, moved my Wifi router upstairs to avoid possible issues but nothing worked. Firmware update didn't fix it too.. What's going on, I was so happy that you guys finally created a good and not too expensive headset but this is a very bad start.... 

    What's the plan, when are you going to fix this?

     

    - EDIT - 

    What did help, for me, is USB connect the controller. Seems like Xbox One doesn't like two (Controller and headset) to be connected wireless at the same time? (No permanent fix, but disconnects after an hour or so but reconnects)

    - EDIT 2 -

    A day later this doesn't work anymore :( Gaming using my XO4 headset again... Come on Turtle Beach, fix this!

    - EDIT 3 -

    Finally! Yesterday I received an email with the information about the new firmware. Installed it using the Turtle Beach Audiohub program and major improvement. Almost two hours without any issue, then lost connection but after poweroff and poweron it immedialtely rejoined the Xbox Live Party and I could continue again. So, we are almost there!

  • Avatar
    Oneil Qualey

    Want to love these because I have been waiting for an adapter free Xbox wireless headset for years but the disconnects and humming are a deal breaker. I just bought this yesterday and within a one hour play session I disconnected 5 times. I have done the firmware update and everything. Any info on what the problem is would be good. I really don't what to have to return these because audio and mic quality have been great when connected.

  • Avatar
    Randy Coates

    Jaclyn, thanks for the troubleshooting tips. Even after following all the tips, I still experience disconnects as others are reporting. My question about the above guidance: are these just interim optimizations for users while a fix is sorted out between turtle Beach and Microsoft, or are the above expected to be normal operating conditions for the life of the headset? I understand the above setup will always be optimal, but it's also unrealistic "normal" conditions for me long term. If this is a limitation of the Xbox direct communication system, I'd like to know now so I can consider investing in the 800x headset. If this a kink that can unquestionably be ironed out between turtle Beach and Microsoft, then I'm willing to wait a little longer in my return window for a fix. Thanks for your candid response.

  • Avatar
    Tristan Albach

    I'm having the same issue as everyone else. The audio drops incessantly, which is really frustrating. I also have that buzzing in the left ear cup. I saw all of the bad reviews on Amazon (wish I didn't preorder these) and am returning them, because clearly, there's a major issue with these. I might be willing to pick them up again in the future if Turtle Beach fixes the issue with a firmware update, but I didn't want to risk being stuck with broken headphones, especially given the price. If Turtle Beach ends up fixing the issue, please post here and let everyone know!

  • Avatar
    Josh Wyatt

    While I don't seem to have the humming or scratchy audio that others have complained about, I certainly have the frequent dropped connection issue.  Every 5 mins seems to be the average, had some long stretches where it worked fine, and another time it dropped 3 times in a row and alerted me with 3 separete 'headset assigned' prompts.  If there's no new firmware by next week I'm going to return it to Amazon. 

  • Avatar
    Geodude845

    I am also having the the same disconnect problems as all of you disconnects about every 5 min or so. Headset and Xbox are up to day. Tried all of there troubleshooting steps nothing works.

  • Avatar
    Andrew Smiley

    I'm in the same boat.  When they work, they are great.  But, having tons of dropped connections.  I've moved my xbox to another room and am sitting about 5' from it. No routers nearby.  

     

  • Avatar
    Andrew David McKay

    soooo disappointed with this product! constantly drops connection to my xbox one!, tried all the troubleshooting, and nothing has worked what so ever!

  • Avatar
    Zack G

    I am also having this issue. I preordered this headset and was so excited to get them! The design is really nice and they fit great on my head. But like everyone else the hissing in the left ear speaker and the disconnects are not acceptable at all!! Turtle Beach needs to come out with a firmware update fixing this problem by next week or i will be returning my set. Such a great headset that is overshadowed by these 2 problems that are majorly affecting the use of this product.

  • Avatar
    roy staley

    Have tried all the troubleshooting tips to no avail, audio drop outs persist,even get an on screen message saying "headset assigned" after some drop outs.Have this issue both on and offline. So the issue would appear to be with the xbox & headset connection and not the router,interestingly I was still wearing the headset and moved to another room and headset worked as it should,unfortunately the wall stops me from viewing the screen so not the answer.  

  • Avatar
    william rae

    xbox one original console under TV that is also wif enabled, along with a ps4 and other wifi devices such as fire stick, apple tv.

    My router is ASUS RT-68u (one of the most popular routers out there) in another room.

    I'm 2-3 feet from the console, the sound drops, the headset disconnects, then I have to leave chat party, and start a new party and invite friend back. After about the 3rd time its ridiculous.

    Headset firmware is updated, xbox has been hard reset.

    If i have to shut off my router to use these headphones well i don't think the router is "really" the problem here, since it works fine with every other device in the house.

    One could make the assumption that the real problem is that these weren't properly tested with actual real world users in real world environments under a beta tester program. I have no idea, but it seems that if it was, these problems would have been discovered, since it appears everyone is experiencing them

  • Avatar
    Wolfgang Höbart

    having the noise problem on left speaker as well, but not the connection drop outs. (Xbox One S user here).

    Pls confirm if you are working on fix (either TB firmware or Xbox Update)!

    Otherwise I have to return during my 30 days from Amazon as well.

  • Avatar
    Luke Fannin

    Is this issue only with the Xbox One Version of the Stealth 700?  Have PS4 users been reporting the same issues or are they isolated to the Xbox One Version?

  • Avatar
    Calvin White

    Stealth 700 for XboxOne are a joke for gaming headphones, I might have expected something like these in the late 90's or early 2000's, but not 2017, or maybe for $20 from skull candy. The ANC is a joke, no audible difference between activated vs deactivated. Audible buzz in left ear is decipherable at almost all volume levels except blasting, think earliest gen ANC buzzing, not surprised their ANC sucks given TB's newness to the ANC world. Not sure why they're even trying to cram that tech into gaming headphones. Range is shorter than my wired set of XO's, which have a cord length of about 12 feet. All of this I can cope with, but the deal breaker is reliability and comfort, it's garbage. Troubleshooting tips from TB's support page didn't help, firmware update was the first thing I did out of the box, even with my wifi router completely shut off, the headphones still cut out every 5-10 seconds, or the slightest movement of my head which is very weird. I had an old pair of wireless TB's from 2011 or so that sat on the 2.4ghz band, but rather than cut out sound, they actually blocked my wifi's signal and didn't affect the sound, so I know what that issue is like. These on the other hand cut out too much to be usable, so they're basically a $150 pair of paperweights. The audio isn't even that great either from the snippets of sound I do hear. The ergonomics were designed with little thought, the pairing button and Bluetooth button are confusing to use, the volume wheels are hard to reach, the headphones sit tight on the head, and the cushions are so thin that the hard speaker part rest right on your ear lobe which makes your ears hurt after a few minutes of wear. When powering on the headphones, it powers on the xbox too automatically, so if you just want to use them with your phone's Bluetooth for calls or music, hope you're not in range of your xbox as it'll sit on the whole day if you don't notice it. Even if TB can fix the connection issue and buzzing, the comfort and audio quality issues make these unusable. If this is the new direction of TB, these will probably be my last pair, such a disappointment.

  • Avatar
    Ahmed Chandab

    Im having no issues, but would like to know what everyone is using to get the best settings for the Stealth 700? What enhancements do you turn on and also what settings on the Xbox are you using? Atmos or Sonic? Very confusing 

  • Avatar
    Wolfgang Höbart

    would use Sonic, as this is Headset designed for Sonic

  • Avatar
    roy staley

    Quick thought... Is this a problem on both xbox one & S ?. I have issues with xbox one and wonder if console model specific.

  • Avatar
    Andrew Smiley

    I have the Xbox one day one edition.   I've mostly been playing Destiny 2 and having the problem.  I should try some other games and see if that impacts anything.  Also, I have it set to the MS Sonic option.  Anyone try it with the other setting?  

  • Avatar
    Josh Wyatt

    Things seem to be improving, they sent me some steps that involved powering off and unplugging, USB connecting the controller and using the headset then removing the cable so both were wireless. Didn't have any drops that night, but tonight will be the real test.

    They also released firmware yesterday so will be interesting to see if they've got it fixed yet. Seemed to be a conflict between it and the controller, just odd that the controller never dropped out.

  • Avatar
    Justine Ross Santos

    @Josh Wyatt update us on the new firmware update on how did it go. Did it resolve the hissing issue? Or the connection issues. Thanks!

  • Avatar
    Andrew Smiley

    The firmware didn't fix mine.  I received this tech support email today: 

    - Shut down your Xbox One. 
    - Disconnect the headset from the Xbox One Controller. If you're using a Xbox One Headset Adapter, disconnect it from the controller as well. 
    - Unplug any USB cable going to the controller and turn off the controller. 
    - Unplug the power cord going to the Xbox One console (<-- IMPORTANT!)

    Let everything sit for a minute, then... 

    - Connect the AC power cord to the Xbox One console. (Keep Headset disconnected)
    - Power up the Xbox One and sign into your profile.

    - Note: If your account is automatically signed in, sign out and then sign back in again.

    - Connect your adapter(if using one) and headset, and assign them to your profile.

    Once the headset is assigned, enter a game or chat and test the headset.  

  • Avatar
    Justine Ross Santos

    @Andrew Smiley so basically the new firmware update fixes nothing?

  • Avatar
    Andrew Smiley

    So, just went through the steps and unplugged etc.   I think it might be a little better although definitely not rock solid.   

    One odd thing I noticed, if I sit further from the xbox the quality actually seems to be better.  Could be because when I sit closer to the TV that puts my in front of the Xbox.  The Xbox sits off to the side.  Maybe the antenna is at the back so the xbox itself blocks the signal?  I'll have to play around with that more.  

    My friend is out of town so I didn't have a chance to try the mic any yet. 

  • Avatar
    william rae

    The latest firmware (sep 15) seems to have helped tremendously with connection issues.

    i played 4 hours no issues! Will test further today.

     

  • Avatar
    Justine Ross Santos

    @william rae that's good to know! Is the hissing on the left earcup gone too?

  • Avatar
    william rae

    I never really had the hiss/buzz in left ear. I'll flip headphones around on head and see if I hear it later today

  • Avatar
    Mike Connery

    Nope it still feels like you have a snake in your left ear. I don't believe that is fixable. it's a interference with the battery and the speaker. You can stand in a field and you will get it every time.

  • Avatar
    Wolfgang Höbart

    My noise is lower now and does not disturb. No connection issues

  • Avatar
    william rae

    I have a very slight buzz in left ear but only when there is no sound coming through, like sitting at Xbox dashboard but it doesn't bother me. My connection problems are gone and In fact cooked something in microwave and they didn't drop connection while standing right next to it. Much better now :)

  • Avatar
    Andrew David McKay

    typical, the day i send it back to amazon the firmware gets released and for the most part looks like its fixed alot of issues. will probably order again in the future. if it does indeed appear that the connection issues have been fixed.

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