Stealth 700 for Xbox One - Troubleshooting the Wireless Connection

If you believe you may have encountered interference-related issues when using the Stealth 700 wireless headset for Xbox One, such as audio drop-outs, or other intermittent audio issues, please first check the following.


1. First, confirm that the headset is successfully paired to the Xbox One console by completing the pairing process, as instructed here. In addition, make sure the headset firmware is updated (full instructions here), and that the headset is charged (for more information, click here).

2. Make sure the Xbox One Firmware is up-to-date. (Full instructions here.)

3. Try the following steps:

  1. Power Off the Xbox One console.
  2. Disconnect the Power Cable from your Xbox One, and wait 20 seconds.
  3. Reconnect the Power Cable to your Xbox One.
  4. Power On the Xbox One using the Power Button on the front of the Console.
  5. Re-pair the headset to the console, using the Connect Button on your Headset and the Enroll Button on your Xbox One Console.
  6. Once your Headset and Console are paired, connect the controller via USB to the console and turn the controller On.

    **Use a standard USB Micro Cable; if you do not have one, you can use the USB Charge Cable included with the headset.**

While your controller is connected through USB, do you still experience the drop-out issues you encountered before?

If the issue is fixed, try disconnecting the USB Cable and continuing to use your Xbox One. Is everything working without issue?

4. Move the headset so that it is in direct line-of-sight of the console. Does the issue persist? Then, move the headset closer to the console. Does the issue persist?

5. Make sure there is no WiFi router or other high-powered wireless device within 5 ft (1.5m) of either the headset or console itself while in use. Depending on the strength of your particular router, you may want to increase the distance beyond 5 ft, to be absolutely sure. In addition, please make sure that any other wireless headsets (Turtle Beach or otherwise) are powered off and disconnected from any power source when using the Stealth 700 headset.

6. Additionally, even if there is no WiFi router located in the immediate vicinity of either the headset or Xbox One console, a good test is to temporarily disable (power off) the router and then test the headset on your console by playing a single-player or offline game. If the same issue does not persist, it is safe to assume the router is indeed causing wireless interference between the console and headset.


ADVANCED

Turtle Beach is not responsible for third-party equipment. Please do not attempt the following unless you are familiar with changing router settings and/or networking.

The Stealth 700 for Xbox One includes a dual-band antenna, which can use either 2.4GHz and 5GHz frequencies, similar to most Wi-Fi routers. If you have completed the steps above, and can confirm your Wi-Fi router is indeed causing interference for the headset, you may be able to resolve this by restricting your Wi-Fi router to operate on one frequency (2.4GHz or 5GHz) only. This way the headset can operate on the unused frequency, while the router uses the other, hopefully preventing any further interference between the two. This can be done within your router/networking settings; however, the process to complete this will vary between model and manufacturer for each router.


If the same, seemingly interference-related issues continue to occur, please contact our support team: Contact Support


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Comments

37 comments

  • Avatar
    Andrew David McKay

    typical, the day i send it back to amazon the firmware gets released and for the most part looks like its fixed alot of issues. will probably order again in the future. if it does indeed appear that the connection issues have been fixed.

  • Avatar
    Josh Wyatt

    Alright last comment/reply from me. Newest firmware seems to have resolved my issues, no drops or signal quality concerns since updating. Make sure you install the software on your pc/Mac and update firmware before making a final judgment!

  • Avatar
    Andrew Smiley

    My headset is much, much better as well with the latest firmware.  On one hand, it kind of sucked buying a half baked product and being so disappointed the first week.  But, kudos to the Turtle Beach customer support team.  After dealing with them and seeing them do everything they could to make it better I wouldn't hesitate to buy a Turtle Beach product again.  Credit where credit is due. 

  • Avatar
    Drew Penston

    My headset will not even begin the pairing process. The only thing it does is just blink slowly and continuously no matter how long i hold the pair button

  • Avatar
    TB Admin

    @ Drew Penston

    If you are having issues with the pairing, even after following the instructions in this article, you’ll want to contact our support team; they’ll be happy to assist you with some in-depth troubleshooting with your specific setup.

  • Avatar
    Eric Rodriguez

    I also have the buzzing sound on the left side on my stealth 700 Xbox one. It hasn’t gone away with the newest firmware 2.1.9... Just to let you know the buzzing goes lower or maybe even gone I can’t really tell, if u connect and charge the headset while using them but that defeats the purpose of wireless. Also I have the Stealth 700 for my PS4 and there is no buzzing. Please Turtle let us know if it can be fixed or if we should replace them.

  • Avatar
    TB Admin

    @ Eric Rodriguez

    You’ll want to contact our support team; they’ll be happy to assist you with this.

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