For new Xbox One Controllers that feature a built-in 3.5mm headset jack, there is a separate menu to adjust the overall volume and mic monitor volume. If you find that the default chat volume is too low, you can go to this menu to change the volume level.
1. Press the Xbox Button while in the Xbox One's Home Screen.
2. Go to the System tab (gear icon) >> Settings >> Audio.
1. Headset volume
This controls the overall volume through the headset.
2. Mic monitoring
This controls the mic monitor volume. The mic monitor feature allows you to hear your voice through the headset when you speak into the microphone.
**PLEASE NOTE: Mic Monitoring is provided by the controller itself, not the headset. If the Mic Monitor volume sounds too low, or if you cannot hear the Mic Monitor volume, the headset's own in-line volume control is set too low. To test this, raise the headset's in-line volume control to the maximum level, and then readjust the Xbox One's on-screen volume settings accordingly, as described above.**
If you still have issues hearing the Mic Monitor volume, contact our Support Team.
If you cannot hear chat volume at all, please check that the Xbox One Controller is assigned to a player. In addition, make sure the 'Headset volume' bar is moved to the right.
If you find that the overall volume is still very low, please contact our Support Team for further assistance.