Recertified/Refurbished items are sold at a substantial reduction from full retail pricing. They may have some cosmetic imperfections, such as blemishes, etc. A Recertified item will have the word "RECERTIFIED" displayed in large letters on the front of its packaging.
A Recertified item will be shipped in a White box.
Recertified items come with a 90-day Limited Warranty.
REFURBISHED PRODUCT LIMITED NINETY DAY WARRANTY
Voyetra Turtle Beach, Inc. ("VTB") offers the following warranty to the ORIGINAL purchaser of a product which has been refurbished by VTB's authorized refurbisher ("Refurbished Product").
VTB warrants the Refurbished Product against any electronic or mechanical defects for a period of NINETY (90) DAYS from the date of the original purchase by the consumer. Since the Refurbished product was sold as a refurbished item, the warranty does not apply to any cosmetic appearance items such as scratches or normal wear and tear. If an electronic or mechanical defect is confirmed by VTB, VTB will repair or, at its option, replace defective unit/parts with new or rebuilt materials without charge for either parts or labor. Replacement unit/parts will be warranted for the remaining portion of the original NINETY (90) DAY warranty period.
Notwithstanding anything to the contrary herein, this warranty does not cover damage from accident, misuse, abuse, improper wiring, incorrect voltage or operating the Refurbished Product against the instructions in the owner's manual and shall not cover the Refurbished Product if it has been opened, altered, or tampered with.
Under no circumstances shall VTB be liable for any special, incidental, or consequential damages or for any other expenses incurred by reason of use or sale of the Refurbished Product. This warranty is in lieu of any other warranties, including any express or implied warranty of merchantability, fitness for particular use or otherwise.
This warranty gives the consumer specific legal rights and they may also have other rights which vary from State to State. Some States do not follow the exclusion or limitation of incidental or consequential damages, hence the above exclusion and limitations may not apply.
WARRANTY REPAIR INFORMATION
If you need service on the Refurbished Product during the NINETY (90) DAY warranty period, please contact our Turtle Beach Support Team and obtain the required Return Merchandise Authorization (RMA) number.