The following applies to the Stealth 500X only.
Note: If you're having an audio or mic issue with your Stealth 500X, we first recommend trying a quick power cycle.
If your Stealth 500X headset or transmitter are unresponsive, we recommend trying to reset the product in its bootloader mode using the Turtle Beach Audio Hub. To do this, please follow the steps below.
Stealth 500X Bootloader Reset Instructions
- Windows (7, 8, or 8.1) or Mac (OSX Mavericks or Yosemite) computer
- USB Charging Cable
- Stealth 500X Headset and Transmitter
2. Open the Audio Hub, and the Audio Hub window should appear.
3. Shut down the headset by holding the Mic Mute Button down for 10-20 seconds.
4. Connect the USB Charging Cable to the USB Charging Port on the headset, but do not connect the cable to your PC just yet.
5. Press and hold the Mic Monitor Button on the headset, then plug the USB Charging Cable into a USB port on your PC. Be sure to hold the Mic Monitor button while connecting the USB Charging Cable to your PC at the same time. This causes the headset to go into bootloader mode. The Power LED on the headset should now be blinking red.
Note: if this is the first time you have connected the headset, let Windows install any drivers if prompted.
6. Hold down the PAIR and SURROUND SOUND+ buttons on the transmitter and connect the transmitter to a USB port on your PC. Be sure to hold the buttons down while plugging in the transmitter at the same time. This causes the transmitter to go into bootloader mode.
NOTE: If your PC will not recognize the transmitter, please download the following driver for your operating system (intended for the Stealth 500X/Elite 800X ONLY):
7. After the device has loaded, you will see a prompt to update the firmware. Click 'Yes'.
8. Wait for the firmware update to be completed. This may take 4-5 minutes. Do not disconnect the transmitter or headset when the update is in progress.
9. You will see a prompt that the update was completed successfully. Click 'OK', then you may close the Audio Hub and disconnect the headset and transmitter from your PC.
The headset and transmitter will now be reset and should be working properly. If the headset and transmitter have lost pairing, you will need to re-pair them.
If the headset and transmitter are still unresponsive, make sure the headset is fully charged and try plugging the transmitter into a different USB port on your Xbox One. If the issue persists, please contact our support team for further assistance.