Elite 800X - How to Power Cycle (Reset) Your Headset

The following article details how to Power Cycle or Reset your Elite 800X headset and transmitter. This is always the first troubleshooting step we recommend, as many issues can be resolved with a simple power cycle.

SYMPTOMS:

- Strange sounds in the headset
- Headset not powering on
- Bizarre issues like switching sides
- Other "glitchy" behavior

SOLUTION:

To perform a power cycle correctly, you will need to go through everything in the proper order.  First, unplug the transmitter's USB power cable to make sure it is completely shut down.  Then, while it is shut down, completely power down the headset.

To power off and hard reset the headset, press and hold the (Mute) button for 15 seconds.  You may hear a sound as the headset turns off completely and the remaining power in its circuits discharges. 

Once you're done, connect the transmitter's USB power cable, then power on the headset.  You may find that you need to re-pair the headset to its transmitter after this complete power cycle. If you are having any trouble pairing, please check out our detailed Elite 800X Pairing Instructions.


If you are still having issues after cycling the power, please take a look through our Knowledgebase to see if you can find your specific problem, or contact support.


Comments

7 comments

  • Avatar
    Cody Locher

    My headset works fine. But it will not assign to my account. I don't know how to fix this somebody please help now.

  • Avatar
    Ⓡⓔⓔⓢⓔ Ⓖⓘⓐⓝⓝⓘⓝⓘ

    Yes I have the same problem with the headset not assigning at startup, I have to unplug the transmitter for it to link with my profile.

  • Avatar
    William Fielden

    Wonderful, I now have my headphones back. Yay ! My headphones were dead, now they're not, thanks.

  • Avatar
    William Fielden

    Not sure about the assigning to account stuff but have you tried to reset them anyway? It doesn't take long and might solve the problem. Only takes a few minutes and if it doesn't work, you are no worse off.

  • Avatar
    TB Admin

    If the console isn't seeing that the headset/transmitter are connected or won't let you assign the 800X, then try using a different USB cable to connect the transmitter to the console. If it still doesn't see it then try power-cycling the Xbox One (step #3 in this article) and if that doesn't fix the issue, then update/reset the 800X using its bootloader mode.

    If none of that solves the problem then the product may need to be replaced, so shoot a message to our support team in case you're still having trouble.

  • Avatar
    Budaabi WAlker

    I HAVE THE 800X ELITE AND NOW I CAN'T HEAR A THING THROUGH THE SPEAKERS UNLESS I RE-PAIR THE JEADSET TO THE BASE EVERYTIME I TURN MY XBOX ON THEN THE SOUND RERURNS BIT THE MIC DOESN'T WORK OR AT LEAST NO 1 CAN HEAR ME THROUGH THEM AND SUGGESTIONS?

  • Avatar
    TB Admin

    Budaabi,

    You can try the details listed in this article and if it persists you may want to contact our support team for more in depth troubleshooting or warranty help as needed.

    https://www.turtlebeach.com/en-us/contact-support/

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