If other players are unable to hear you in chat on your PlayStation Console, please check the following:
1. The Mic Boom Isn't Loose in the Mic Boom Jack.
First, unplug the headset from the controller. Then, disconnect the mic boom by pulling it straight out of the headset and plug the mic boom back in, making sure you hear a 'click' indicating that the mic boom is connected securely. (This may take a couple of tries; if you are having difficulty plugging the mic boom back in, note the metal key alignment.) Finally, plug the headset back into the controller and try to use it in chat.
2. The Headset Works With Another Device.
If the headset's mic still isn't working, plug the headset into a mobile phone and try making a call. Make sure the mobile phone itself is covered, to better ensure that the phone's internal mics do not pick up the sound instead of the headset's mic.
If the other person could not hear you in the call, then there may be an issue with the mic boom; continue to Step 3. If the other person is able to hear you in the call, then the headset and microphone are working properly; skip to Step 4.
3. The Mic Boom Is Working Properly.
To verify the mic boom itself is functioning, you can connect it directly to a Microphone jack on a PC and perform a recording test:
1) Disconnect the mic boom from the headset and plug it into the Microphone / Line In Jack on your PC.
2) In Windows, right-click the speaker icon in the taskbar and click 'Recording devices'.
3) Right click the Microphone / Line In input that the mic boom is plugged into. If you do not see a green check next to the device, click 'Set as Default'. When it's the default device, click 'Properties'.
4) Click the 'Levels' tab. Move the 'Microphone' and 'Microphone Boost' levels to halfway (or close to that). Then click 'OK'.
5) On the Sound Settings screen, click the 'Playback' tab and make sure your Computer speakers are enabled so you can hear audio playback.
6) Open the Windows Sound Recorder by going to Start > Accessories > Sound Recorder or search for 'Sound Recorder'.
7) Start recording, then say something or snap your fingers near the mic boom. Click 'Stop Recording', then you'll be prompted to save the file.
8) Save the file to your Desktop or another convenient folder.
9) Double click the file to open it with your media player, then listen for the sound you recorded previously.
If you were unable to hear any sound in the recording, then the mic boom will need to be replaced. If you were able to hear the sound you recorded but the mic wasn't working during the mobile phone test, then there may be an issue with the headset itself. Please contact our Support Team for additional assistance.
4. Console Settings Are Configured Correctly.
Review your console settings to make sure they're configured as follows:
- Go to Settings > Devices > Audio Devices
- Set Input & Output Device to Headset Connected to Controller.
- Set Output to Headphones to All Audio.
- Set Volume Control (Headphones) level to maximum
- Select Adjust Microphone Level and follow the on-screen instructions to calibrate your microphone.
- If your mic was detected on the Adjust Microphone Level screen, then the headset and mic are working with the PS4 properly. If other players still cannot hear you in chat, check your network connection or in-game chat settings.
- If your mic was not detected on the Adjust Microphone Level screen, contact our Support Team.