Stealth 400 - Microphone Not Working

If you can hear game audio through the Stealth 400 headset but the microphone isn't working, please check the following:

1. The Mic Boom is Connected Correctly

The Mic Boom must be plugged into the Mic Boom Jack on the Left Earcup of the Headset. The Left Earcup does not have any buttons or controls; all functional buttons are on the Right Earcup. The 3.5mm jack on the Right Earcup may be mistaken for the Mic Boom Jack; however, that is the Mobile Connection jack intended for use with the included Mobile Cable.

 

2. The Mic Boom is Plugged Fully into the Mic Boom Jack

After checking that the mic boom is plugged into the correct jack, make sure the mic is plugged fully into the Mic Boom Jack. Disconnect the mic boom by pulling it straight out and plug it back in, making sure to plug it in until you hear a "click". This may take a couple of tries.

3. The PS3/PS4 Chat Settings are Configured

If you are able to hear yourself through the headset when you speak into the mic, then the mic boom itself is working properly but the settings on your console may not be configured for headset use.

PS4: Go to Settings > Devices > Audio Devices and select USB Headset (Stealth 400). Go back one screen to "Adjust Microphone Level" and follow the on-screen calibration instructions. If the bar moves when you speak into the mic, you have verified that the mic is working properly.

PS3: Go to Settings > Accessory Settings > Audio Device Settings and select the headset as the default Input and Output Device. If the bar moves when you speak into the mic, you have verified that the mic is working properly.

If the microphone still isn't working, please contact our support team: Contact Support


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Comments

8 comments

  • Avatar
    Rick Olmos

    The wireless headset doesn't work without the aux plug plugged into the controller. Also the up down volume control on the headset doesn't turn up or down even with the aux cable plugged in.

  • Avatar
    TB Admin

    @ Rick

    You may want to go over your setup and settings from the start, as it does not sound like this is configured correctly. If your issues continue, then contact our support team.

  • Avatar
    Jorge Eduardo Velazquez

    I'm able to hear myself when I'm in "adjust microphone level" but after I got back I'm not able to hear myself

  • Avatar
    TB Admin

    @ Jorge

    The mic monitor is set low by default on the headset proper. When in the PS4 menu the PS4 is using software to increase the playback so you can adjust it to your tastes.

    You can change this if your headset is fully updated to its latest software. If you want this to be louder, then you can remove the optical cable in use briefly. Disconnect it from the USB transmitter. Now your controls will be mixed. So that one set is both game/chat, and the other is Mic Monitor.

    Tweak your mic monitor to your taste, then plug the optical back in for use and it should be set to the new level you provided.

  • Avatar
    Cameron McDonagh

    My headset won’t charge or turn on plz help

     

  • Avatar
    Loyion6666

    My headphones were working fine one day, the next day the headphones were turning on and the drive plugged into the PS4 was also blue. I can hear myself but in the party chat screen it's says no mic is plugged in. Can you help?

  • Avatar
    TB Admin

    @Cameron

    If the headset doesn't seem to charge or power on, you'll want to contact our support team over at https://turtlebeach.com/contact-support 

  • Avatar
    TB Admin

    @ Loyion6666

    If you've checked that the PS3/PS4 chat settings are configured correctly (as shown in Step 3 of this article), but you still cannot be heard, contact our support team at https://www.turtlebeach.com/contact-support

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