- Microphone does not pick up my voice
- Audio only plays from one side
Make sure that the headset is plugged securely into the headphone jack on the in-line amplifier. It is designed to be a snug fit, so it may take a bit more force to plug the headset in all the way. If the connection is loose, your mic might stop picking up your voice, or you might not hear game audio in either or both speakers.
Make sure the Mic Switch (A) is in the On position. To do this, slide the Mic Switch so that it lines up with one of the microphone icons. The mic LED on the headset should be bright blue (Mic On - High) or dark blue (Mic On - Low). A red light indicates that the mic is muted. A purple/pink light indicates that the headset is in Phone Call Mode.
Also turn up the Mic Monitor dial (B); this will allow you to hear your own voice playing back in the headset, so you won't feel like you have to shout into the mic to be heard.
Suggestion #3: (Xbox 360 only):
1. Make sure the Talkback Cable is connected securely to the in-line amplifier and to your Xbox 360 Controller.
2. From the Xbox 360 dashboard, go to Settings > Preferences > Voice. Set Game Volume and Voice Volume to "10". Set Voice Output to "Play Through Headset".
Suggestion #4: (PS3 only):
1. Try connecting the amplifier to a different USB port on your PS3.
2. Go to Settings > Accessory Settings > Audio Device Settings. There, set Input Device and Output Device to Turtle Beach PX22, and set Microphone Level to 3 or 4.
Suggestion #5: (PC only):
In Windows, click Start > Control Panel > Hardware and Sound > Sound. Click the Recording tab. Right-click Turtle Beach PX22 in the list and click "Set as Default Communication Device".
Suggestion #6: (Mac only):
Click the Apple Menu, then System Preferences > Sound. Click the Input tab and select Turtle Beach PX22.
TROUBLESHOOTING TEST 1: Smartphone/Portable Music Player
To test the headset with a smartphone or portable music player:
1) Connect the headset's green 3.5mm plug into your music player's headphones jack.
2) Connect the headset's USB plug to a USB port on your game console or computer, or a USB wall adapter. Make sure the LED on the amplifier is lit up.
3) Start playing a track on your music player.
4) Adjust the Game volume control on the headset to about halfway up. Also, set the music player's volume to about halfway up.
If you hear audio through both sides of the headset clearly, then your headset is working fine, and the problem could be with the included RCA Splitter Cable, the TV's RCA jacks, or the game console's AV cable. Please try Troubleshooting Test 2.
If you do not hear any audio, please contact our Support Team: Contact Support.
TROUBLESHOOTING TEST 2: DVD/Blu-ray Player
To test the headset's RCA Splitter Cable, you'll need a DVD or Blu-ray player with white/red stereo 'AUDIO OUT' jacks.
1) Connect the headset's USB plug to a USB port on your game console or computer, or a USB wall adapter. Make sure the LED on the amplifier is lit up.
2) Next, connect the white/red RCA plugs of the Turtle Beach RCA Splitter Cable to the Left/Right (stereo) AUDIO OUT jacks on the CD or DVD player.
3) Load a DVD/Blu-ray disk into the DVD/Blu-ray player and play the movie.
4) Turn up the Game volume on the headset.
If you hear the audio through both sides of the headset, then the RCA splitter cable is working properly. Please make sure that the RCA Splitter Cable is connected correctly according to the setup instructions in the headset's user guide.
TROUBLESHOOTING TEST #3: RCA SWAP
For this test of your RCA Splitter Cable, all you need to do is reverse the red and white RCA audio connectors. To do this, connect the red plug to the white jack, and the white plug to the red jack.
So when the installation would normally go "White -> White" and "Red -> Red",
it will now go "White -> Red" and "Red -> White"
Once you have it hooked up this way, load a game on the console and listen to the game soundtrack through the headset. If the problem switches sides, then the RCA Splitter Cable will need to be replaced. If you still cannot hear audio through one side of the headset, the issue may be with the headset itself. Click here to file a warranty claim form for service through our support staff.