Serial Number - How Do I Find My Product's Serial Number?

All of our products are labeled with a serial number. The serial number will be printed on the product itself and will not be anywhere on the packaging or box. This information will be necessary for any warranty process.

Please note, for warranty claims involving wireless headsets/headsets with transmitters: Some transmitters are labeled with a serial number, usually located on the back/bottom of the unit. For proper model identification during headset warranty claims, we require the headset serial number but not the transmitter serial number.


NEWER MODELS

On most of our newer headsets, the serial number will be located on the inside of the headband on the Right (R) side, either printed directly on the inside of the headband or on a sticker. The serial number is often below a QR Code  or begins with "S/N:".

Please note that the first and sixth character in your product's serial number will be capital letters; the rest will be numbers.

Below, you'll find information regarding specific models. If multiple models have the serial number located in the same/similar place, one model will be used as an example. Your headset model may be listed on this page but not specifically shown; please be sure to check for the model name of your headset.

Battle Buds

On the tag on the headset's main cable.

20190412_143758.jpg

 


ATLAS MODELS

Atlas model serial numbers are located on the Left side of the headband, under the QR Code. This series includes Atlas One, Atlas Three, and Elite Atlas.

Please note that in some cases, the serial number may not begin with "S/N:" but will be located under the QR Code. 

Exception: Elite Atlas is located on the Right side of the headband, under the QR Code.

Atlas Series
Atlas_One.jpg
Elite Atlas
Elite_Atlas.jpg

 


RECON MODELS 

Recon model serial numbers are on the Left side of the headband, under the QR Code. This series includes Recon Chat, Recon 50, Recon 50X, Recon 50P, Recon 60P, Recon 70 (All Models), Recon 150, and Recon 200.

Please note that in some cases, the serial number may not begin with "S/N:" but will be located under the QR Code. 

Exception: Recon Chat serial numbers are on the headband itself.

Recon Series
R200.jpg
Recon Chat (Xbox One, PS4)
RChat__1_.jpg

 


XO MODELS

XO model serial numbers are on the Left side of the headband, under the QR Code. This series includes XO One, XO Three, XO Four/XO Four Stealth, XO7/XO7 Pro.

Please note that in some cases, the serial number may not begin with "S/N:" but will be located under the QR Code. 

Exception: XO One serial numbers are on the Right side of the headband, under the QR Code.

XO Series
XO7.jpg
XO One
XOOne.jpg

 


STEALTH MODELS

Stealth model serial numbers are on the Left side of the headband, beneath the QR Code. This includes Stealth 300 for PS4, Stealth 300 for Xbox One, Stealth 600 for PS4/PS4 Pro, Stealth 600 for Xbox One, Stealth 700 for PS4/PS4 Pro, Stealth 700 for Xbox One. 

Please note that in some cases, the serial number may not begin with "S/N:" but will be located under the QR Code. 

Exception: Stealth 700 for PS4/PS4 Pro/Stealth 700 for Xbox One serial numbers are on the Right side of the headband, beneath the QR Code.
    

Stealth Series
S300X.jpg
Stealth 700 for PS4/PS4 Pro
Stealth 700 for Xbox One
S700P.jpg

 


ELITE MODELS

Elite model serial numbers are located on the Right side of the headband, under the QR Code. This includes Elite 800, Elite 800X, Elite Pro, Elite Pro OpTic edition, Elite Pro PC Edition, Elite Pro 2 + SuperAmp for PS4, Elite Pro 2 + SuperAmp for Xbox One.

Please note that in some cases, the serial number may not begin with "S/N:" but will be located under the QR Code. 

Elite Series
EPro.jpg

 

PLEASE NOTE: The X-Wing Pilot headset's serial number is located on the back of the inline volume control. The Stream Mic serial number is located on the underside of the microphone itself -- not the stand.


OLDER/LEGACY MODELS

On some of our older/legacy headsets, the serial number is located on a sticker under the ear cushion, typically on the right earcup. The serial number will be on a sticker with a bar code or QR code. It will say S/N: NUMBER. For instructions on how to remove and/or replace your headset's ear cushions, please click here.

The following headsets will need to have the ear pads removed to find the serial number:

P11, PX21, PX3, PX5, X12, X32, X42, XL1, XP300, XP400, XP500, Z11, DP11, DPX21, DX12, DXL1, DX11, X31, X41, XLC, Z6A, Foxtrot, Kilo, Bravo, Charlie, Delta, N11, NLa.

Here's an example of what the serial numbers for these products could look like, shown on an XP500 model:

XP500_SERIAL.jpg

PLEASE NOTE: A few headsets (especially much older, discontinued products) do not have serial numbers. Please check both of the inner earcups under the earpads to find the serial number. If your headset does not have a serial number under either ear pad and it was requested by a member of our Technical Support team, just let them know that there is no serial number.