Recon 50X - Microphone Not Working

If other players are unable to hear you in Xbox Live chat on your Xbox One Console, please check the following:


1. The Mic Boom Isn't Loose in the Mic Boom Jack.

First, unplug the headset from the Xbox One Controller. Then, disconnect the mic boom by pulling it straight out of the headset and plug the mic boom back in, making sure you hear a 'click' indicating that the mic boom is connected securely. This may take a couple of tries, and note the metal key alignment if you're having difficulty plugging in the mic boom. Finally, plug the headset back into the Xbox One Controller and try to use it in chat.

2. The Headset Works With Another Device

If the headset's mic still isn't working, plug the headset into a mobile phone and try making a call. If someone was able to hear you in the call, then the microphone itself is working properly; continue to Step 3. If someone was not able to hear you, skip to Step 5.

3. The Xbox One Console and Xbox One Controller are Functioning Properly

Occasionally, you may lose chat due to a console or network error. To quickly resolve this, try power cycling the Xbox One. To power cycle the console, please do the following:

  1. Disconnect the headset from the Xbox One Controller.
  2. Shut down the Xbox One console and disconnect the Xbox One power cable. Leave the console unplugged for a minute.
  3. Plug the Xbox One power cable back in and power on the console.
  4. After the console has completed start-up, log into your Xbox Live account.
    NOTE: If Instant Sign-In is enabled on your Xbox One, log out of your Xbox Live account and then log back in.
  5. Plug the headset back into the Xbox One Controller.

Any errors with the Xbox One console should no longer be present. The microphone should now be functioning properly.

4. Xbox Live Gold Membership is Active and Settings Are Configured Correctly

If a power cycle did not resolve the issue, make sure your Xbox One and headset are enabled for online chat. To quickly determine if the settings are configured correctly, try using the standard Xbox One headset that was included with the console for chat. If you cannot hear chat when using that headset either, the issue may be with the settings or your membership. Make sure your Xbox Live Gold Membership is active and configure the privacy settings:

  1. Sign in using one of the following accounts:
    a) Your Xbox Live account
    b) The parent account of the child account
  2. On the controller, press the Menu button.
  3. Select Settings, and then select Privacy & online safety.
  4. Select the privacy setting you have enabled (child, teen, adult, custom).
  5. Select Communicate with voice and text.
  6. Choose specific friends or everybody.

For Xbox One Controllers with built in 3.5mm jack only:

  • Go to Settings > Kinect & Devices > Devices & Accessories > Xbox One Wireless Controller > Volume and make sure Headset mic is On.

If other players still cannot hear you in Xbox Live chat, then there may be an issue with the headset. Please contact our Support Team for further assistance: Contact Support.

5. The Mic Boom Is Working Properly

To make sure the mic boom itself is functioning, you can connect it directly to a Microphone jack on a PC and perform a recording test:

1) Disconnect the mic boom from the headset and plug it into the Microphone / Line In Jack on your PC.

2) In Windows, right-click the speaker icon in the taskbar and click 'Recording devices'.

3) Right click the Microphone / Line In input that the mic boom is plugged into. If you do not see a green check next to the device, click 'Set as Default'. When it's the default device, click 'Properties'.

4) Click the 'Levels' tab. Move the 'Microphone' and 'Microphone Boost' levels to halfway (or close to that). Then click 'OK'.

5) On the Sound Settings screen, click the 'Playback' tab and make sure your Computer speakers are enabled so you can hear audio playback.

6) Open the Windows Sound Recorder by going to Start > Accessories > Sound Recorder or search for 'Sound Recorder'.

7) Start recording, then say something or snap your fingers near the mic boom. Click 'Stop Recording', then you'll be prompted to save the file.

8) Save the file to your Desktop or another convenient folder.

9) Double click the file to open it with your media player, then listen for the sound you recorded previously.

If you were unable to hear any sound in the recording, then the mic boom will need to be replaced. If you were able to hear the sound you recorded but the mic wasn't working during the mobile phone test, then there may be an issue with the headset itself. Please contact our Support Team for additional assistance.


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Comments

27 comments

  • Avatar
    Tysondperez

    Hi, this isn't so much a problem with other people hearing me as much as it is with the mute mic function. I tried having someone call me and speaking to them with the mute turned on and off, but it seems like the mute isn't doing anything. Is there anything I can try to get it working? Thanks in advance.

  • Avatar
    Nelsonaidan090

    If your on Xbox you can go to the party details and mute your self there

  • Avatar
    Tysondperez

    Yeah, but I like the ability to be able to quickly switch my mic on and off, sort of like a push-to-talk function.

  • Avatar
    TB Admin

    The Recon 50X headset, was designed for easy use with the newest generation of Xbox controllers. As such, all of its audio functions like mute, volume up or down are handled via the Xbox settings itself.

  • Avatar
    Tysondperez

    Ok, so I guess I'm just not understanding. Can you clarify? Does the volume/mute switch control do nothing? Because in the test with the cell phone we tried it and the volume control worked fine, the only thing seemingly not working was the mute switch.

  • Avatar
    TB Admin

    Apologies, Human error. I was thinking of a similar model. The 50X has its inline control on top of the xbox console controls.

    However if the mic mute fails to respond on the headset,  even when you test it on a phone, then that may indicate a different issue. Not setup or the like.

    You will want to contact our warranty team here:

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Tysondperez

    Thank you so much. I'll do that as soon as I get a chance.

  • Avatar
    Michael Thomas

    Can anyone help I'm having a problem where when ever I talk on Xbox live to my friends they say there's a static noise. I just got the mic today

  • Avatar
    TB Admin

    @Michael Thomas

    You will want to try the test in the above article here with the cellphone, to see if the same issue persists or not.

    If so, then you can contact our support team here:

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Richard Hayward

    These headphones are terrible.

    I got a pair today and they work on PC fine. Try it on my Xbox one console and mic doesn't work. Try every single setting there is on Xbox one and try 5 resets nothing works. The sound works but even though mic is detected it does not work on console. Everyone other head set I try works fine. I can even use a pair of mobile phone headphones and they work fine, even a $10 pair of Chinese PC headphones with a 0.50 cent adapter works.

    I can literally go into any store and by the cheapest worst headphones/mic I can find and they all work on my Xbox one but not the turtle beach I thought they would be good being popular but I know now never to buy another Turtlebeach.

     

     

  • Avatar
    TB Admin

    @Richard

    Refer to support team if you have a persistent issue. However if the product works away from the console then it is fine. The issue may then lie on the controller/console end.

  • Avatar
    Mark Wolven

    Same thing here - microphone works when connected to other devices. Tried all of the steps above and connected the headset and mic to 3 different XBox One controllers. None of them work the mic.

  • Avatar
    Mark Wolven

    Oh, and let me say one more thing - I have a pair of Turtle Beach Recon 50X headsets (2 different headsets). The mic doesn't work with either headset nor any of the 3 controllers.

     

  • Avatar
    Richard Hayward

    Ok my bad. It turns out that the headset mute button was kinda of stuck never being able to be pushed all the way up. Kind of weird because it worked on PC because it was almost switch to mute off. 

     

    Basically the mic mute button required a very large amount of force to switch it properly to unmute. The kind of strength you would think might break the thing. Now it's all working but I will probably never touch the mute button in fear of it breaking. 

    I guess not the best quality button

  • Avatar
    RainingVDOGames Lombardi

    My headset is perfectly fine when just the microphone boom is plugged into the computer, but when the microphone boom is plugged into the headset and the headset is plugged into the computer, The audio is super quiet. Anyone know a fix?

  • Avatar
    TB Admin

    @ Raining

    Just the mic boom plugged in? You would not want to use it like that.

    Try the headset(with mic plugged in) on a cellphone, to make or take a call. If the audio is also quiet there, then you may have an issue with the headset proper.

    You would want to talk to our support team then.

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Ryan Buster

    None of this helped at all, the problem is I have to move the mic jack around to a specific part and it's been like this for quite some time and this is the second headset I've bought. The support hasn't been much help

  • Avatar
    Zane Alberto Zavala

    The mic works fine on a call but when I put it into the controller it's non responsive. Is there anything I can do or should I just try something else?

  • Avatar
    TB Admin

    @ Zane

    If the mic is fine away from the controller, it may lean to a problem there.

    Try another controller you have on hand, or barring that you will want to look into swapping out the headset fully.

  • Avatar
    Nicholas Andre

    My mic doesn't work on phone or xbox one... what now?

  • Avatar
    TB Admin

    @ Nicholas

    Then as mentioned, speak to our Support team for service.

  • Avatar
    Joe Finley

    The Recon 50x is garbage there's no Bass and the microphone constantly dies I'll be talking to my friend in party chat in the middle of a game and it'll just cut out and I have to reset my Xbox

  • Avatar
    TB Admin

    @ Joe Finley

    If you use the headset with a smartphone for a test call/to listen to some music, do you still have the same issues you mentioned here? If so, you’ll want to contact our support team, so that they can assist you with this issue.

  • Avatar
    Michele berger

    So my headset works with other devices but I can't hear or talk when I plug it into my controller but when I plug in headphones it works just fine

  • Avatar
    Karl Gardner

    Hi Turtle Beach,
    I just bought the recon chat headset for Xbox one and it is not connecting with one of my controllers. It will connect with everything else but the controller. If you could please give me feedback on what the problem is that would be great. Thanks

  • Avatar
    TB Admin

    @Michele berger

    If your headset works with other devices, but not with the controller, there may be an issue with the setup or with the controller. If you use the headset with a different controller, do you have the same issue? If so, you may want to contact our support team; they’ll be able to assist you with some troubleshooting to determine what the issue is.

  • Avatar
    TB Admin

    @Karl Gardner

    You’ll want to contact our support team; they’ll be able to assist you with some troubleshooting to determine what the issue is.

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