These instructions detail how to reset your headset in bootloader mode. This alone will often fix the problem of "No [Model Name] Device detected".
The following steps work equally well for PX5, XP500 and DELTA setups.
To manually restore your headset back to the factory default settings:
- Make sure the Advanced Sound Editor software is installed and ready.
- Make sure the headset end of the USB cable is unplugged from the headset.
- Leave the PC end of the USB cable connected to a USB port on the PC.
- Power off the headset.
- Take the batteries out of the headset.
- Wait a few seconds, then put the batteries back into the headset.
- Shut down the Advanced Sound Editor and restart it.
Put the headset into Bootloader mode:
- Turn the headset Game Volume up to Maximum.
- Press and hold down the Presets button (on the headset).
- While still holding down Presets button, plug the headset USB cable into the headset mini-USB port.
- Let go of the Presets button.
- Verify that the status bar (at the bottom of the PX5 Advanced Sound Editor screen) reads "PX5 (XP500 or DELTA) BootLoader attached"
Now, in the PX5 Advanced Sound Editor software,
- Go to the second tab (Configuration)
- In the Configuration tab, find the Update Firmware field.
- See the [ ... ] icon right next to that? That's the "Browse" button.
- Click the Browse button [ ... ].
- Now you should see an "Open" dialog box. It should open by default to the C:\Turtle Beach\PX5 Advanced Sound Editor\Downloads folder.
In Windows, in the left hand column (where the shortcut icons are), click on My Computer, then click on the C: drive icon, then browse to:
Turtle Beach > PX5 (XP500 or DELTA) Advanced Sound Editor > Downloads.
In the Files of Type field, choose VTB Hex Files.
You should now see the file VTB_PX5_Head_Firmware_xx-xxxx.vtbhex (The x's are for the model headset and the date of the firmware, which will change depending on the version. The file will always have the .vtbhex extension at the end of the filename. Make sure the file name matches your headset model: PX5, XP500, or Delta!)
- Click the Open button or double-click on the icon for the file
(What's there in place of the x's will vary depending on the version number and date.)
- You can now close the Open dialog.
- Now back in the PX5 Advanced Sound Editor, go to the Configuration tab.
- Under Configuration tab > Update Firmware, click the Update button.
That should manually update the firmware in the headset.
The update process may take a bit of time. Please DO NOT cancel the download, close the Advanced Sound Editor or unplug your PX5 from the computer until the restore process is 100% completed. Interrupting the restore process can permanently damage the PX5 headset's EEPROM.
Once the restore process is completed, your headset will be reset to the factory defaults, as if the headset had never been programmed from the Advanced Sound Editor. The headset should now pair to the transmitter and play sound.
If you follow the above steps to a 'T' and the Headset still does not recover or the blue light is steady ON, it means that the firmware is crashed and the unit would need to be replaced. This is why we provide all these precautions before you begin to 'flash' the Headset's memory.
NOTE: The headset will be unresponsive while in BootLoader mode, i.e., no voice prompts, beeps, tones, etc. The power LED may or may not light up either, depending on the state of the firmware. Even if the headset is not recognized in the editor, follow the steps all the way to the end. Many customers have done this and it has worked for them, so it is likely it will work for you.