Pairing Instructions - Headset and Transmitter Your wireless headset and transmitter/transceiver must be paired in order to hear game audio. Click your headset to see the pairing instructions: Comments 4 comments Sort by Date Votes Brittny Carden June 07, 2017 22:54 Need help with booking up my sons turtle beach wireless headset to his Xbox one. It's pairing but can't hear anything (no Audio) but it works on his iPad. HELP PLEASE!? 0 Permalink TB Admin July 02, 2017 18:20 Sorry to hear that, if the issue persists you will want to speak to our warranty team here. https://www.turtlebeach.com/en-us/contact-support/ 0 Permalink Nicholas Phillips December 26, 2017 15:45 We do not have any of the Xbox systems I am just trying to get the headset paired for music or whatever from my grandson's phone and I can't get it paired as am I able to use these without an Xbox system 0 Permalink TB Admin December 28, 2017 19:09 @Nicholas Phillips Which headset do you have? If you are looking to use your headset with a smartphone, there may be a specific mobile setup for your headset model. You can check the support section for your headset model to see if there is a specific mobile setup. 0 Permalink Please sign in to leave a comment.