Elite 800 - Parts & Accessories

Note: Parts in italics are not sold separately. Availability of replacement parts is subject to change at any time.

Elite 800 Package Contents:


Comments

23 comments

  • Avatar
    Jesse Kidd Jr.

    Hello I have detached my left speaker from the head set and the wires are still connected can I get them refurbished. Email is sjesse_65@Yahoo.com , thanks.

  • Avatar
    TB Admin

    Hey Jesse,

    Sorry to hear that. How exactly did they get detached in this case?

    We do not have a refurbishment service at this time, so we cannot help in that regard.

    However we have a warranty on all our products. If you are within your warranty period and this wasnt intentional/accidental, then our team may be able to help you with a replacement.

    Reply to the email they have sent you, and they can go from there.

  • Avatar
    Shaun Myer

    I require replacement batteries, the life of the battery installed is down to less than 2 hours and the headset is only about 18 months old.

  • Avatar
    TB Admin

    @ Shaun

    Sorry to hear that. Due to its design, the internal battery is not something easily replaceable, and so we do not have those as a spare part.

  • Avatar
    Shaun Myer

    What a terrible design flaw for such an expensive headset, makes it hard for someone to even buy this brand again if this is what will always happen. A battery change is that bad even with soldering so I don't see still how if people ask for it that it can't be sent?

  • Avatar
    TB Admin

    @ Shaun

    It is simply not a part we produced for any replacement service. The battery itself is not something we have for purchase/to send.

  • Avatar
    Shaun Myer

    Maybe that's a problem that should be sorted out then so it can be purchasable.

  • Avatar
    Brian Merica

    These headphones are made very cheaply. the earcup broke after a year it snapped off. I bought another set and after a year the plastic is creaky and feels like it's going to go at anytime. they have never been dropped or mishandled you guys used to sell just the replacement headset. what happened to that?

  • Avatar
    TB Admin

    @Brian

    Do you mean for the Elite 800 model? Parts are always limited. The Headset alone would be sold out, but the other parts available.

  • Avatar
    Ashton Sabo (AceYoFace)

    Hi, the plastic that attached the left ear cup to the band that wraps around your head broke on my headset but the wires are still attached so everything still works. I was wondering if I could get it refurbished/returned. The only problem is I bought it from a website called rakuten.Com as a guest so I don't know exactly how to get it returned so if you could help that would be great! Thank you. Also email is ashtonsabo@gmail.com

  • Avatar
    TB Admin

    @Ahston

    If there is physical damage, then you will want to speak to our warranty team. They can let you know how they can help from there.

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Darren Jones

    Hi had my elites for 18 months , battery is failing now . Ive read all the posts about no spares , so how do i go about you giving refund or the worst another replacement. I would like refund so i can get serviceable headset from other manufacturer that cares about customer services. Im a full time gamer and full time self employed plumber who always plays 8hrs + per day more at weekends ive used micro usb to charge whilst playing but battery life gone . I get like 5 mins before battery power low . Thanks Darren

  • Avatar
    TB Admin

    @ Darren

    Refunds work just like any other store or vendor.

    If you bought it from us, then a refund is available within 30 days of purchase.

    If you bought this from someone else, then that time will vary(but is generally 15-30 days from purchase as well).

    After 18 months there are no refund options available.

  • Avatar
    Robert Del Rio (Zetyk)

    Is it possible to have the battery replaced by your techs? I've had mine for a couple years and the battery has diminished quite a bit since I got them. Might be willing to have them repaired if reasonable.

  • Avatar
    TB Admin

    @ Robert

    We do not have anything set up for service such as that, no.

  • Avatar
    Frank Castillo

    Where I can buy custom Plates for the Elite 800?

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    TB Admin

    @Frank

    You cannot at the moment. While the plate pieces are removable, the custom plates were discontinued.

    If there is enough of a demand we may see them return in some fashion or another, but for now there are non available.

  • Avatar
    Francisco Jimenez

    My band retainers are braking to the point where I don't want to use my headsets. How can I get replacements or do I have to send the headsets in?

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    TB Admin

    @ Francisco

    There is no replacement part or the like for the main chassis/band of the headset. If there is damage to that, you would want to look to our support team to see if it is covered for service.

  • Avatar
    Gypsum Hoff-higgins

    Hi
    A little bit of plastic broke off the right ear cup slider and now it just slide down when picked up and is loose. Bought less then a year ago. Can I get replacement parts for that

  • Avatar
    TB Admin

    @ Gypsum

    Off the chassis/band adjustment itself?

    Unfortunately we do not keep parts for the main body of the headset.

  • Avatar
    Gypsum Hoff-higgins

    Just where the "R" is where the two screws are. A little piece has broken off there And now for some reason that part is loose

  • Avatar
    TB Admin

    @ Gypsum

    I see. Unfortunately there is no part set aside for that. Though if it is just cosmetic, then you can continue to use the headset.

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