Stealth 520 - Microphone Not Working

If you can hear game audio through the Stealth 520 headset but the microphone isn't working, please check the following:

1. The Mic Boom is Connected Correctly

The Mic Boom must be plugged into the Mic Boom Jack on the Left Earcup of the Headset. The Left Earcup does not have any buttons or controls; all functional buttons are on the Right Earcup. The 3.5mm jack on the Right Earcup may be mistaken for the Mic Boom Jack; however, that is the Mobile Connection jack intended for use with the included Mobile Cable.

 

2. The Mic Boom is Plugged Fully into the Mic Boom Jack

After checking that the mic boom is plugged into the correct jack, make sure the mic is plugged fully into the Mic Boom Jack. Disconnect the mic boom by pulling it straight out and plug it back in, making sure to plug it in until you hear a "click". This may take a couple of tries.

3. The PS3/PS4 Chat Settings are Configured

If you are able to hear yourself through the headset when you speak into the mic, then the mic boom itself is working properly but the settings on your console may not be configured for headset use.

PS4: Go to Settings > Devices > Audio Devices and select USB Headset (Stealth 520). Go back one screen to "Adjust Microphone Level" and follow the on-screen calibration instructions. If the bar moves when you speak into the mic, you have verified that the mic is working properly.

PS3: Go to Settings > Accessory Settings > Audio Device Settings and select the headset as the default Input and Output Device. If the bar moves when you speak into the mic, you have verified that the mic is working properly.

If the microphone still isn't working, please contact our support team: Contact Support


Comments

9 comments

  • Avatar
    Geordante Neely

    Hello turtle beach. I bought your turtle beach stealth 520 headset and I have been experiencing issues with the microphone not working. I have followed all the steps on both youtube that was posted by your company and the manual guide that was given. The headset has already been set up but and I can hear my friends in chat but, I cannot respond. The headset is new and I have just got it today so, the microphone was not broken. Canyou please help me with

  • Avatar
    Bradmihakapsn

    I have the exact same problem please tell us how to fix this asap

  • Avatar
    TB Admin

    Sorry to hear the two of you have an issue with the mic.

    If you have tried everything here, in our guides, etc. then it may be unfortunately an issue with the mic proper.

     

    If the you can hear others, but they cannot hear you then that would unfortunately lead to the Microphone as the culprit. We understand this is new, but a dud like this can still happen even to the best of us. In that case, swapping out the microphone would be the next bet.

    If the store cannot help you in regards a full exchange, then our support team can help you with sending out a replacement part as needed.

     

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Derek van dyke

    I bought the stealth520 for my xbox one but the mic wont work, everything else is working exept for the mic itself on wireless and i didnt keep the box to send it back please help me figure something out

  • Avatar
    TB Admin

    @ Derek

    This model is not meant for Xbox one use. You would want to return/exchange it for a model that does.

  • Avatar
    Derek van dyke

    I dont have the box for it though

  • Avatar
    EnderLord 06

    Hello turtle beach I recently bought your turtle beach stealth 520 for my playstation and I have been talking good care of my headset but all the sudden one day it stoped charging and when my Mic runs low on battery I can't charge it and it seems to happen to alot of people

  • Avatar
    TB Admin

    @Ender

    If it fails to respond while charging, and you have tried it on more than one device(away from console to charge) then you would want to contact our warranty team for service if applicable.

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    David Mayes

    Bought the 520 and the mic boom crackles and sometimes goes out. I switched the boom with my 400 (headset snapped) and it works fine. Sometimes my friends complain that I sound too loud, even if my setting are low. And for the record, this headset DOES work on PC. Someone from Turtle Beach posted on Amazon saying it didn't. -_-

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