Stealth 420X+ - Microphone Not Working

If you can hear game audio through the Stealth 420X+ headset but the microphone isn't working, please check the following:

1. The Mic Boom is Connected Correctly

The Mic Boom must be plugged into the Mic Boom Jack on the Left Earcup of the Headset. The Left Earcup does not have any buttons or controls; all functional buttons are on the Right Earcup. The 3.5mm jack on the Right Earcup may be mistaken for the Mic Boom Jack; however, that is the Mobile Connection jack intended for use with the included Mobile Cable.

 

2. The Mic Boom is Plugged Fully into the Mic Boom Jack

After checking that the mic boom is plugged into the correct jack, make sure the mic is plugged fully into the Mic Boom Jack. Disconnect the mic boom by pulling it straight out and plug it back in, making sure to plug it in until you hear a "click". This may take a couple of tries.

3. The Xbox One Recognizes the Headset

If you are able to hear yourself through the headset when you speak into the mic, then the mic boom itself is working properly but your Xbox One may not be detecting the headset properly. The best way to rule this out is a quick power cycle:

1. Power off the headset and disconnect the transmitter from the Xbox One.

2. Power off the Xbox One and unplug the power supply/cable. Leave it for 1 minute.

3. Plug the Xbox One Console power supply/cable back in and power the Xbox One Console on.

4. If you are automatically logged in when startup is complete, log out and then log back in again.

5. Plug the transmitter into your Xbox One and power the headset on.

6. A notification should appear on the Xbox One menu indicating that a headset device was connected.


If the microphone still isn't working, please contact our support team: Contact Support


Comments

9 comments

  • Avatar
    Alejandro Verduzco

    I'm sick of the echo of my voice is the most annoying thing. How do I turn the echo off. I don't wanna hear myself at all

  • Avatar
    TB Admin

    @Alejandro

    Your mic monitor is a hardwired setting, it cannot be adjusted on this model

  • Avatar
    Alejandro Verduzco

    My mic is making a high pitched static noise without stopping how what do I do I cant even hear the game or my Xbox party. Also how can I get refund for this headset

  • Avatar
    TB Admin

    Refunds go through whomever you purchased it from. If from us, then you will want to reply back to one of the confirmation emails you received when you made the purchase online with us.

  • Avatar
    Alejandro Verduzco

    Okay what about the noise

  • Avatar
    TB Admin

    You would want to speak to our support team about something unusual like that:

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Connor Howarth

    So sometimes ny friend can hear me and sometimes he cant idk if its the battery or what.

    But my other freind can hear me

  • Avatar
    TB Admin

    @Connor

    You will want to provide more details to our support team in the link above then. They may be able to help you troubleshoot it as needed.

  • Avatar
    RicktheGodson .

    Not totally related but my game volume won't turn down on my 420 x stealth wireless turtle beaches it's on full blast for some reason and I can't hear my friends in party chat because of it please help

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