Stealth 420X+ - Microphone Not Working

If you can hear game audio through the Stealth 420X+ headset but the microphone isn't working, please check the following:

1. The Mic Boom is Connected Correctly

The Mic Boom must be plugged into the Mic Boom Jack on the Left Earcup of the Headset. The Left Earcup does not have any buttons or controls; all functional buttons are on the Right Earcup. The 3.5mm jack on the Right Earcup may be mistaken for the Mic Boom Jack; however, that is the Mobile Connection jack intended for use with the included Mobile Cable.

 

2. The Mic Boom is Plugged Fully into the Mic Boom Jack

After checking that the mic boom is plugged into the correct jack, make sure the mic is plugged fully into the Mic Boom Jack. Disconnect the mic boom by pulling it straight out and plug it back in, making sure to plug it in until you hear a "click". This may take a couple of tries.

3. The Xbox One Recognizes the Headset

If you are able to hear yourself through the headset when you speak into the mic, then the mic boom itself is working properly but your Xbox One may not be detecting the headset properly. The best way to rule this out is a quick power cycle:

1. Power off the headset and disconnect the transmitter from the Xbox One.

2. Power off the Xbox One and unplug the power supply/cable. Leave it for 1 minute.

3. Plug the Xbox One Console power supply/cable back in and power the Xbox One Console on.

4. If you are automatically logged in when startup is complete, log out and then log back in again.

5. Plug the transmitter into your Xbox One and power the headset on.

6. A notification should appear on the Xbox One menu indicating that a headset device was connected.


If the microphone still isn't working, please contact our support team: Contact Support


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Comments

14 comments

  • Avatar
    Alejandro Verduzco

    I'm sick of the echo of my voice is the most annoying thing. How do I turn the echo off. I don't wanna hear myself at all

  • Avatar
    TB Admin

    @Alejandro

    Your mic monitor is a hardwired setting, it cannot be adjusted on this model

  • Avatar
    Alejandro Verduzco

    My mic is making a high pitched static noise without stopping how what do I do I cant even hear the game or my Xbox party. Also how can I get refund for this headset

  • Avatar
    TB Admin

    Refunds go through whomever you purchased it from. If from us, then you will want to reply back to one of the confirmation emails you received when you made the purchase online with us.

  • Avatar
    Alejandro Verduzco

    Okay what about the noise

  • Avatar
    TB Admin

    You would want to speak to our support team about something unusual like that:

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Connor Howarth

    So sometimes ny friend can hear me and sometimes he cant idk if its the battery or what.

    But my other freind can hear me

  • Avatar
    TB Admin

    @Connor

    You will want to provide more details to our support team in the link above then. They may be able to help you troubleshoot it as needed.

  • Avatar
    RicktheGodson .

    Not totally related but my game volume won't turn down on my 420 x stealth wireless turtle beaches it's on full blast for some reason and I can't hear my friends in party chat because of it please help

  • Avatar
    Marcus Bagwell

    I am having the same problem as above and have looked everywhere for help. what to do?!

  • Avatar
    TB Admin

    @Marcus

    If you have an issue unrelated to the article/or that doesn't respond like it mentions then you will want to contact our support team for any service or further troubleshooting

  • Avatar
    Steve Ra

    My mic is fairly new aling with my headset.
    The bendable mic keeps crackling and cutting on and off. There is a short in the mic sometimes players can hear me and sometimes i would be talking and they would not . I want a replacement mic!

  • Avatar
    Pablo Lopez

    My Stealth 420x+ stopped charging a while back, I tried returning it from the people it was bought but since it was a gift they couldn't find the receipt. So, i finally had to do something and here I am. I read other peoples comments and it seem like I have to get a replacement then, Im pretty sure, they bought warrenty but not to sure what plan.

  • Avatar
    TB Admin

    @ Pablo Lopez

    If the headset doesn’t seem to be charging, you’ll want to contact our support team. They’ll be able to assist you with some troubleshooting, and would have the most accurate information about your warranty options.

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