Stealth 520 - Chat Volume Control Adjusts All Volume

The following applies to the Stealth 520 on the original PS4 (2013) and PS4 Pro.

If you find that the Chat Volume Control on the Stealth 520 headset adjusts all volume (both game and chat audio) and the Game Volume Control doesn't work, then the PS4 settings may not be configured correctly. To ensure proper setup, please check the following:

1. Go to Settings > Sound and Screen > Audio Output Settings > Primary Output Port > Digital Out (OPTICAL)

2. Select Dolby Digital 5.1ch ONLY (Do not select DTS 5.1ch).

3. Go to Settings > Sound and Screen > Audio Output Settings > Audio Format (Priority)

4. Select Bitstream (Dolby).

5. Go to Settings > Devices > Audio Devices

  • Select USB Headset(Turtle Beach Stealth 520 Chat) for Input & Output Devices
  • Set Volume Control (Headphones) to the maximum level.
  • Set Output to Headphones to Chat Audio <---- *IMPORTANT*

You should now be able to hear game audio through the headset and adjust game volume independently with the headset's Game Volume Control.

If the volume controls still aren't working correctly, please contact our Support Team for assistance.


Q. Why does game audio still play through my TV when the Stealth 520 is connected?

A. The PS4 allows audio output via optical and HDMI simultaneously. It cannot be disabled, so you can mute your TV to prevent this from happening. Please note that this does not apply to audio via USB. If you select 'All' for 'Output to Headphones', the PS4 will begin to send all audio via the USB port and audio will stop playing through your TV. However, this will cause the Chat Volume Control on the Stealth 520 headset to adjust all volume, so it is not recommended.


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Comments

21 comments

  • Avatar
    Victor Molina

    The sound quality between "All audio" and "Chat audio" are quite significant. Not satisfied with the resolution.

  • Avatar
    JonZ

    The switch from "all audio" to "chat audio" simply not working. Instead the sound goes completely off and ony microphone audio is in fact to be heard.

  • Avatar
    TB Admin

    Hi Victor, the audio quality should definitely sound better when set to 'Chat Audio' instead of 'All Audio'. Double-check your audio output settings and try power-cycling the PS4 (shut it down, unplug the power cable for 2 minutes, re-plug/reboot the PS4).

    JonZ, that sounds strange, do you happen to be using this on the Slim version of the PS4? If so then check out this article.

  • Avatar
    Victor Molina

    Sorry. You are late. I returned my turtle beach and got a PS4 Gold headset instead... loving it!

  • Avatar
    Rob Sanders (Sanders)

    I have the same problem as Victor Molina, having double-checked all the steps but the audio quality gets poor when I turn on the output to headphones to chataudio. I have also turned off the ps4 as well and unplugged the the power cable for 2 minutes , but it did not work either? Are there any other solutions?

  • Avatar
    André Filipe Ramos Botelho

    The only solution is to put the sound in stereo mode and turn off the superhuman hearing. All surround modes are poor. Game mode is very muffled.

  • Avatar
    Rob Sanders (Sanders)

    Thank you André for your comment, for me the sound goes back to good quality when I turn off super human hearing. Is there any possible way that they fix this with an future update devs? Because is a shame to lose this "super human hearing" because it's very good for shooters.

  • Avatar
    Victor Molina

    Just st the fact that they take about a week to offer responses makes the product less attractive, in a way.

  • Avatar
    TB Admin

    Thanks for the feedback guys.

    Keep in mind though, that if the articles in our knowledge base do not help with your immediate problem, you can contact our Support Team in order to go more in depth and to handle any possible warranty service.

    I can give you some extra tips and advice here from time to time, but when the issue continues the Support guys will be your best bet.

    You can contact them from the sidebar here at Contact Support, or via this link directly.

    https://www.turtlebeach.com/en-us/contact-support/ 

  • Avatar
    André Filipe Ramos Botelho

    Victor Molina totally agree. And how it is possible to come with a bad surround game mode like this. These are my first TB and probably the last ones.

  • Avatar
    Rob Sanders (Sanders)

    André Flilipe Ramos Botelho, About the sound quality I do not agree, the 520's sound a lot better than my tritton 5.1 that I had for this (without super human hearing on of course) and the trittons are another € 50 more expensive.

  • Avatar
    André Filipe Ramos Botelho

    Rob Sanders I am referring to the quality of surround sound. In stereo mode the sound has good quality but in game mode the sound is very muffled. My setup is stereo mode and bass and treble boost.

  • Avatar
    Devin Jenkins

    EVERYONE LOOK AT THIS.

    PLUG IN YOUR DIGITAL OPTICAL CABLE TO THE BACK OF THE PS4. THEN CONNECT IT TO THE SIDE OF THE USB PLUGGED INTO THE FRONT OF THE CONSOLE. Then follow the steps provided earlier! SOLVED.

  • Avatar
    sam qamar

    Yeah the sound quality is complete trash in Chat Audio mode compared to All Audio same when using the headset on the Ps3. And before you ask, yes I'm using the headset according to the instructions.. I'm not bloody daft. False advertising yeah sure you can adjust the in-game audio and the chat audio separately via both dials, however the sound quality will be worse than a 20 pound pair of headphones. Where's my refund?

  • Avatar
    TB Admin

    @ Sam

    Sorry you dont like your headset experience. Any refund would go through the store or vendor you bought it from and within the time limit they provide.

    If you bought this from us, then you would want to speak to our sales team via replying to one of the emails you received during the purchase/confirmation process online.

  • Avatar
    jay sharpe

    hi guys, just purchased the 520p's after hearing great reviews........ i updated the firmware as i am on ps4 slim, but now my super human hearing goes really tin like, all the bass just vanishes! is there a way to factory reset the headset, back to the previous firmware it had installed on it? when everything worked well

     

  • Avatar
    TB Admin

    @Jay

    Is this only your super human effect? What is this being used with. The Super human effect would be a "tinny" effect. It is designed as an eq change to bring up the more subtle audio. It is not a bass heavy effect or influence.

  • Avatar
    jay sharpe

    @TB Admin The bass was there until i updated it, can i not downgrade? and i'm on ps4 slim, which is the only reason i updated as it doesn't have optical support, if you could tell me a way to reset the headset that would be great

  • Avatar
    TB Admin

    @Jay

    There is no downgrade option available, no.

  • Avatar
    Nathan Anders

    Got my 520 two days ago and really loving it. The surround sound note works a treat and the overall volume and audio quality is awesome as well. Obviously I need to change certain settings for certain games. Stereo and bass treble boost for fifa. Movie and bass treble boost for the witcher 3. Music and bass boost for call of duty ghosts. These are the few I've tried in the last two days and I'm completely happy with it. The super human hearing isn't an overall replacement setting to be used all the time. I find it best when in stealth mode to pick up softer and distant sounds. My only gripe is the voice prompt to tell you that it's switched to on or off cuts out game audio For a second. Its distracting. But overall great headset. And personally I prefer them over the PlayStation gold earphones.

  • Avatar
    richard meinster

    If i turn super human hearing mode on the sound is really bad how i can change this

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