Stealth 420X+ - Parts & Accessories

Note: this article applies to the Stealth 420X+ and not the Stealth 420X (older version). The Stealth 420X+ and 420X Headsets and Transmitters are not interchangeable.

Availability of replacement parts is subject to change at any time.

Stealth 420X+ Package Contents


Comments

12 comments

  • Avatar
    Blade Shard

     I have a question for mine. I was using the transmitter for a while and it was working fine and I had already paired it, and then when I plugged it in, it stayed green for about 7-8 seconds and then while plugged in, it turned black and the sound wouldnt come through to my headphones. Could anyone help me on why this happened and how I can fix it? By the way I am using a turtle beach 420x stealth.

  • Avatar
    TB Admin

    If you disconnect/reconnect the transmitter, does its LED stay dark regardless of which USB port you plug it into? If so, then it sounds like something weird happened -- our support team can help troubleshoot further and assist with warranty service.

    Otherwise, try power-cycling the game console and re-pairing the headset and transmitter together. That usually fixes any issues with the USB transmitter and headset communication.

  • Avatar
    Blade Shard

    Well It had stopped working, but basically when I plug it in, it stays green for 6-7 seconds before the light turns off on the transmitter. I was though using it with my pc and it always worked before on both my pc and xbox-one. I tried pairing and the transmitter shut off before I could finish pairing it but it did say pairing successful when it was off. I cant power-cycle it because it is on my pc but I was wondering if there is anything else I can do.

  • Avatar
    TB Admin

    Hm, we'll have our support team get in touch via email to help out with that. 

  • Avatar
    Alejandro Verduzco

    I hear a an echo from everyone in my chat including me how do I get rid of it

  • Avatar
    TB Admin

    @Alejandro

    You will hear yourself when you speak into the mic, that is by design.

    If others are echoing it could be something else, including network latency. You will want to try this on a mobile phone with its included mobile cable, to see if it persists in a phone call.

    And contact our Support team here if the issues persist:

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Original Carnage

    I just bought these $150+ headset and the second day in my headset emits a random high pitched noise at random times. If this requires me to send it in for repair then I'll just return it to the store I won't bother mailing anything in.

  • Avatar
    TB Admin

    @original

    If you have some kind of unusual response like that, you may want to return/exchange it while you are within your time to do so.

  • Avatar
    Anthony Kingrey

    my 420x+ won't charge even though they are plugged in to the wall. like what am i supposed to do?

  • Avatar
    TB Admin

    @ Anthony

    That is a serious failure if you have no power at all. You will want to contact our support team for possible warranty service.

  • Avatar
    Anthony Kingrey

    i did but they aren't anwerinh

  • Avatar
    TB Admin

    @ Anthony

    You were sent a reply earlier this morning. You will want to double check your junk/spam if you do not see our emails. They can sometimes be blocked that way. Reply to the emails there, so the warranty team can help you out.

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