Maintenance and Safety Precautions


Headsets should be treated with care like any other piece of electronic equipment.

Wired headphones that have long cords: Make sure that you untangle the cable occasionally before the twisting breaks or shorts the internal wiring. Avoid resting your headset with its cords on top of units that generate heat. Consoles are known to generate and dissipate unusually high levels of heat, which is why some users had to use external fans. The heat degrades the cable plastic resulting in twisting and eventual exposure of the internal wiring. Wrapping the cable around the headset and resting it over a console is a recipe for product malfunction due to cord failure. Do not fold the wire over multiple times and pinch it with wire ties. Cables have "memory" too. The simple solution is to loop the cable gently in circles, but not too tightly. Be careful not to fold or pinch the cable, as this can stress the cable and result in breakage of the internal wiring.

Getting excited while playing may result in pulled cables. When transporting your headset, always disconnect the cables; this will prevent a controller jack from becoming loose and a plug from snapping inside a controller. We are not responsible if this happens to a controller.

Avoid lying down or falling asleep while wearing your headset. Pressure against the headband, even from a pillow, might weaken and eventually break the headband. Also, be careful when storing a headset, especially mobile items, in a backpack with other articles.

To avoid risk of electric shock, do not open any components. There are no user-serviceable parts inside and doing so will void the product Warranty.

To clean your Turtle Beach headset, only use a dry cloth or slightly damp cloth. Cleaning solutions may damage your headset. To remove dust, which may cause poor connections, static, etc. you might need to clean the jacks where your RCA cables or Talkback Cable are plugged in with a Q-tip (cotton swab) or with an air duster spray can. Keep any USB ports free of dust, as well.

To help prevent damage to your Turtle Beach headset, store it in a dry location where there is no risk of heavy items falling on it. Do not leave your headset or any accessories in a location where people or pets might accidentally trip over them. Do not sit on or step on your headset, and take care not to accidentally drop it on the floor.

To prevent your cords from getting chewed by pets, you may put white vinegar on them as suggested in this article:

If your headset has removable ear cushions and you want to try to clean them yourself, here's how to go about it:

  1. Remove the pads.
  2. Soak the pads in a bowl of lukewarm water.
  3. Squirt a small drop of shampoo onto the pads.
  4. Work in the shampoo with your fingers until it has penetrated into the foam.
  5. After you've given the pads a good cleaning, rinse them with plenty of cold water, and give them a good squeeze to make sure all the suds are rinsed out.
  6. Squeeze the pads between a towel to get most of the moisture out.
  7. Loosely tie a piece of string around the pads and then hang them out in the fresh air to dry.
  8. To get rid of hairs and debris on the pads, you can use some Scotch Tape or a pet hair collector to remove it.


Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit in temperatures above 113°F/45°C.


Be careful when turning up the headphone volume control. Before placing the headphones over your ears, set the volume control to minimum, and then slowly increase until you reach a comfortable level.

Do not overdrive the headphones. Like any speakers, playing the sound too loudly on the headphones can cause damage to both the headphones and your ears. Please account for the fact that in gaming, sudden loud explosions may happen unexpectedly, so take care to listen at moderate levels.

Friendly Warning: Long-term exposure to loud music or other sounds in headphones may cause temporary or permanent hearing loss. Avoid extreme volume levels when using headphones, especially for extended periods. Over time, your ears adapt to the volume level, so a level that may not cause initial discomfort might still damage your hearing.