If other players are unable to hear you in chat, please check the following:
1.The Headset is Charged/Powered On
The Recon 200 headset must be powered on to be used. Make sure the headset is powered on before use by switching the Console Mode Switch to the "PS4" mode. The headset's LED will be green when the headset is powered on.
In addition, make sure the headset is charged. The headset will charge within a few hours, and has a battery life of over 12 hours when fully charged. If the battery is low, you will hear a double-tone in the headset, followed by another tone every few minutes.
2. Mic is Unmuted/Mic Monitor is Working
The Recon 200 has an adjustable mic. To use the mic, gently push ('flip') the mic forwards. When the mic is fully pushed forwards, the mic will "Lock" into position.
To mute the mic, just flip the mic back the other way.
Raise the Mic Monitor volume by moving the lower volume dial on the headset up. Then, with the headset connected to the controller, speak directly into the mic. You should be able to hear yourself in the headset when you speak into the mic.
If you can hear your voice clearly, continue to Step 3.
If you cannot hear your voice clearly, please contact our Support Team.
3. The Headset Works With Another Device
Plug the headset into a smartphone, and make sure that the mic is flipped down/unmuted. Then, make a test call. During that test call, make sure the smartphone itself is kept covered/in a pocket for the duration of the call, so that the phone's internal microphones do not pick up the sound instead of the headset's mic.
If you could be heard during that test call, continue to Step 4. If you could not be heard during that test call, please contact our Support Team.
4. The PS4/PS4 Pro Chat Settings are Configured
If you are able to hear yourself through the headset when you speak into the mic, and you can be heard during that test call, then the mic itself is working properly, but the settings on your console may not be configured for headset use.
In the PS4 menu, go to Settings >> Devices >> Audio Devices
- Set Input and Output Devices to Headset Connected to Controller
- Set Output to Headphones to All Audio
- Set Volume Control (Headphones) level to Maximum
- Select Adjust Microphone Level and follow the on-screen instructions to calibrate your microphone
If the microphone still isn't working, or if you don't see any activity on that Adjust Microphone Level screen when you use the mic, please contact our Support Team.