Atlas Three - No Mic Audio On Xbox

If other players are unable to hear you in Xbox Live Chat or on your Xbox console, please perform the following steps.

1. Headset is Powered On/Charged, Mic is Unmuted/Mic Monitor is Working/Headset is Assigned

Press and hold the Power button to power the headset on, and then plug the headset into the controller. 

In addition, make sure the headset itself is charged. The headset will charge to full within a few hours, and has a battery life of over 40 hours when full. If the battery is low, you will hear a double-tone in the headset, followed by another tone every few minutes. When the headset's batter is low, the headset's LED will also blink Red/White.

The Atlas Three has an adjustable mic. To use the mic, gently push ('flip') the mic forwards. When the mic is fully pushed forwards, the mic will "Lock" into position.

Raise the Mic Monitor volume by moving the lower volume dial on the headset up. Then, speak directly into the mic. You should be able to hear yourself in the headset when you speak into the mic.

Also, check that the controller is assigned to your profile. To do this:

  1. Press the Xbox/Home button on the Xbox controller.
  2. Go to Settings >> All Settings >> Kinect & Devices >> Devices & Accessories
  3. You will see an image of the controller you are using. Below this image there will be a "..." Button. Select this "..." Button to bring up the device screen for the controller. On the left side of the screen there will be a sidebar with information; at the bottom of that sidebar, there should be a Headset listed as being assigned to the controller.

If you can see the headset listed as being assigned to the controller, and can hear yourself when you speak into the mic, proceed to the next test. If you do not see that headset listed, please proceed to Step 3. If you cannot hear yourself through the headset, please contact our Support Team.

2. Record a Test Message

  1. With the headset plugged in to the controller, press the Xbox button while in the home screen.
  2. Go to Parties & Chats tab, and select New Chat
  3. Select someone from the list (you do not have to select anyone in particular, as you will not be sending this message), and then tap the Menu button to complete the selection.
  4. After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select the Record a Message/Mic icon on the right.
  5. Select Record, and then speak into the mic. When you are done recording, stop the recording. 
  6. The new recording should appear under the Write a Message/Record a Message icons. Select Play, and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?

If you can hear your voice clearly, the mic itself is working well. 

If you cannot hear your voice clearly, please proceed to the next step.

3. Power Cycle Console

To perform a quick power cycle with the console, please do the following, in this order:

  1. Shut down the console from the menus, and disconnect the headset from the Xbox controller.
  2. Unplug any USB Cable going into the controller, turn the controller off, and unplug the Xbox console itself from the wall/outlet it is plugged into. Make sure the console itself is unplugged.
  3. Let everything sit for a minute, and then:
  4. Plug the console itself in.
  5. Turn the console on, and sign into your profile. If your profile automatically signs in, please make sure to sign out and then sign back in.
  6. Then connect the headset, and assign it to your profile.

To assign the headset to your profile:

  1. With the headset plugged into the controller, go to Settings >> Kinect & Devices >> Devices & Accessories. Select the controller that you are using; in the controller's menu, select "Assign to Someone", and choose the Gamertag/Xbox Live account that you are currently signed into.

If the Power Cycle does not resolve this, please contact our Support Team.