If you are having issues setting up your Elite Atlas for use with a PC, please review the following:
1. Mic and Headset are Securely Plugged In/Mic is Unmuted
Connect the mic into the headset. Make sure the keyed parts of the mic and the jack on the headset are lined up, and then gently plug the mic in, until you hear a click. This click will indicate that the mic is securely plugged in.
Then, plug the headset into the computer. Make sure the headset's cable is plugged securely into the headset itself. (For more information, please click here.)
If your computer has separate jacks, one each for headset audio and mic audio, you'll need to use the included PC Splitter Cable to connect the headset into your computer, as shown below.
Make sure that the mic is not muted. If the mic is muted, there will be a red line visible on the in-line controls. If there is no visible red line on the in-line controls, the mic is unmuted; proceed to the next step.
2. Mic/Headset are Set As Default Device
With the headset connected to the computer, check that the headset/mic are set as the default Playback and Recording devices.
Right-click the speaker icon on the bottom-right of the screen. On Windows 10, select "Open Sound Settings"; otherwise, click "Recording Devices".
In these screens, you'll be able to select the headset and mic as the default device; this means the computer will use the headset and mic for the audio.
PLEASE NOTE: The headset/mic will not appear in the list of available devices as "Elite Atlas". Instead, the headset will appear as the jack that the headset itself is plugged into. In the screenshots below, the headset appears as "Speakers (Realtek High Definintion Audio", and the mic itself appears as "Microphone Array (Realtek High Definition Audio)".
In addition, the headset does not use or need any kind of device drivers at all. You should be able to plug the headset into the computer, set the headset and mic as the default device, and be able to hear and be heard through the headset.
You should be able to gently tap the mic and see activity in the bar under "Test your Microphone".
If you see that activity showing in the test bar, your mic has successfully been set as the default device. Continue to Step 3.
3. Test Recording
In Windows 10, click the start Menu and open Voice Recorder. With the mic and headset set as the default device, click the Record button, and record yourself talking into the mic, or gently tapping on the mic.
Then, click the play button to play back that test recording you made. You should be able to hear what you had recorded clearly.
Otherwise, select "Sound Recorder", and click the "Start Recording" button.
Record yourself talking into the mic, or gently tapping on the mic. Then, click "Stop Recording", and save the recording to your Desktop.
Open the recording, and play it back. You should be able to hear what you had recorded clearly.
If you could hear the recording clearly, the computer itself is picking up the sound. Continue to Step 3.
If you could not hear the recording clearly, but the mic is securely plugged in to the headset, is not muted, and both the headset and mic are set as the default device, contact support.
3. Program-Specific Settings
If you are having issues with specific apps like Discord, Skype, or TeamSpeak, you'll want to make sure that the mic and headset are set as the default devices for not only the computer's sound settings, but also for the program's sound settings as well. The individual screens and processes for this will vary from program to program, but essentially, you'll want to go into the settings for the program, and make sure that the mic and headset are showing as the chosen default device.