Elite Pro 2 + SuperAmp for Xbox One - Party Chat Echo

Symptoms:

  • Audio Issues
  • Echoing (Other people in chat can hear themselves echoing)

To avoid echoing in the party chat, please do the following.

1. Headset/Mic Are Connected Securely 

Make sure to set the headset up as shown below:

Xbox_One_Setup.PNG

SUPERAMP CONNECTIONS:

The headset's main cable ends are not interchangeable. The plug with three black stripes should be plugged into the audio jack on the front of the SuperAmp.

This jack will have an icon of a headset above it. If the headset's cable is plugged into the jack with the word "Out" above it (located on the back of the SuperAmp), the headset is plugged into the wrong jack. The jack with the word "Out" above it is the Stream Out jack.

The headset would need to be plugged into the "Headset" jack in order to hear the game and chat audio.

HEADSET CONNECTIONS

The headset's main cable ends are not interchangeable. The plug with four black stripes should be plugged into the headset jack on the headset itself. Like the SuperAmp, this jack will have an icon of a headset just above it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

2. Lower The Volume, Adjust Game/Chat Balance

If the volume is set too high, there may be some echoing in the game chat. Lowering the volume can help to avoid echoing. To lower the volume, move the dial on the SuperAmp itself counter-clockwise.

In addition, make sure the Game/Chat balance is set more in favor of the game. In the Turtle Beach Audio Hub, adjust the Game/Chat balance slider until there is no echo. An image of the slider in question is shown below:

EP2X_Echo.png

If you are still having issues with echoing in the Party chat, please contact our support team.